Job summary
The Community Respiratory/Pulmonary Rehab service is currently looking to recruit an enthusiastic and motivated full-time Administrator to work in our Huntingdon Admin Hub based at Kingfisher House. The role is a permanent contract working 37.5 hours per week.
The Respiratory Service exists to deliver high quality care for adult patients with chronic respiratory conditions.
The successful candidate will be providing administration support to a countywide service covering Cambridge, Huntingdon, Fenland and Peterborough, liaising with clinicians and service users to ensure an effective, efficient, and streamlined service. We are looking for an enthusiastic and reliable individual who is passionate to achieve, develop and progress their career and to really make a difference to our patients and service.
Main duties of the job
- Processing & managing all incoming referrals.
- Manage the service email accounts.
- Provide administration support to manage the service waiting lists, caseloads & patient's pathway.
- Action clinic & appointment changes as required.
- Keeping up to date records on internal & external systems.
- Creating & sending service correspondence via post & email to patients & external third-party organisations.
- To be the first point of contact for patients.
- Provide the service general administration, project & business administration support.
- Arrange & provide administration support for service governance meetings.
- Additional & adhoc tasks as required & directed by Senior Administrators, Admin & Clinical Leads.
This is not an exhaustivelist of the tasks within the role, but does bullet point the main aspects.
About us
Cambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high quality care with compassion to improve the health & wellbeing of the people we care for, as well as supporting & empowering them to lead a fulfilling life.
Our clinical teams deliver many NHS services not only via inpatient and primary care setting but also with the community. These services include Children, Adult & Older Peoples mental & physical health, Forensic & Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, Research & Development.
To achieve our goal, we look to recruit high calibre candidates that share our vision & values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including disabled people & members of our ethnic minorities & LGBTQ+ communities.
For further information on CPFT, please visit our website at www.cpft.nhs.uk
Please be advised we reserve the right to close adverts earlier than the closing date should we receive sufficient applications.
Regrettably, we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.
Job description
Job responsibilities
Please refer to the attached job description and person specification for full details of responsibilities
- Typing all forms of correspondence, reports and summaries that are required by the team.
- Undertake diary management for clinicians and/or managers, as required.
- Organise clinics and associated appointments for clinics, using appropriate brought forward systems to manage work.
- Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy.
- Maintain filing in both paper and electronic records, ensuring that it is kept up to date at all times. In accordance with Trust procedures, track and receive notes in a timely manner.
- Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate.
- Undertake training of new staff as directed by Line Manager and/or other managers.
- Provide cover as directed by Line Manager for other members of the admin team in their absence and assist with their workloads as necessary and undertake such other duties as may be reasonably required commensurate with the grade of the post.
You will need to hold a full UK driving licence* and have use of a vehicle. You cannot use public transport for this role as this is not a reliable form of transport and will not allow you to meet service needs. Please confirm in your application that you meet the specified criteria.
*DVLA have a number of reciprocal arrangements with overseas countries, for further information please visit the DVLA website
Job description
Job responsibilities
Please refer to the attached job description and person specification for full details of responsibilities
- Typing all forms of correspondence, reports and summaries that are required by the team.
- Undertake diary management for clinicians and/or managers, as required.
- Organise clinics and associated appointments for clinics, using appropriate brought forward systems to manage work.
- Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy.
- Maintain filing in both paper and electronic records, ensuring that it is kept up to date at all times. In accordance with Trust procedures, track and receive notes in a timely manner.
- Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate.
- Undertake training of new staff as directed by Line Manager and/or other managers.
- Provide cover as directed by Line Manager for other members of the admin team in their absence and assist with their workloads as necessary and undertake such other duties as may be reasonably required commensurate with the grade of the post.
You will need to hold a full UK driving licence* and have use of a vehicle. You cannot use public transport for this role as this is not a reliable form of transport and will not allow you to meet service needs. Please confirm in your application that you meet the specified criteria.
*DVLA have a number of reciprocal arrangements with overseas countries, for further information please visit the DVLA website
Person Specification
Education / Qualifications
Essential
- Educated to GCSE standard.
- Good command of written and spoken English
- Level 2 in Business Administration or equivalent experience
Skills & Abilities
Essential
- Excellent customer care skills
- Able to work on own initiative
- Good organisational skills
- Able to work as part of a team
- Excellent telephone manner
Desirable
- Knowledge of Medical Terminology
- Knowledge of Data Protection Act
Knowledge & Understanding
Essential
- Clear understanding of confidentiality and the importance of maintaining confidentiality for patient
Experience
Essential
- Experience of working in a busy and fast paced office/customer facing environment
- Experience of planning and organising own workload and of staff within own span of control
- Experience of supporting a multi-disciplinary team
Other
Essential
- Ability to travel to other Trust Sites, if required
Person Specification
Education / Qualifications
Essential
- Educated to GCSE standard.
- Good command of written and spoken English
- Level 2 in Business Administration or equivalent experience
Skills & Abilities
Essential
- Excellent customer care skills
- Able to work on own initiative
- Good organisational skills
- Able to work as part of a team
- Excellent telephone manner
Desirable
- Knowledge of Medical Terminology
- Knowledge of Data Protection Act
Knowledge & Understanding
Essential
- Clear understanding of confidentiality and the importance of maintaining confidentiality for patient
Experience
Essential
- Experience of working in a busy and fast paced office/customer facing environment
- Experience of planning and organising own workload and of staff within own span of control
- Experience of supporting a multi-disciplinary team
Other
Essential
- Ability to travel to other Trust Sites, if required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
