Job summary
Part-time - 18.75 hours per week
We are currently looking to recruit an enthusiastic and motivated Assistant Administrator for our Admin Hub, to support the Pathways Centre Team based at Tenison Road, Cambridge. This role would be supporting the front of house, greeting patients, dealing with queries and supporting the wider team.
The successful candidate will be well organised and able to prioritise work. You will be proactive in solving problems and queries and you will see these through to completion. The post holder will need to be calm and patient, with an excellent telephone manner and skills to deal with sometimes complex and difficult issues over the phone. You will be required to provide front of house reception cover for the team.You will be supporting a multidisciplinary team and will be involved with arranging appointments, scanning and uploading documentation onto appropriate systems, photocopying, minute taking, ordering stationary and some general administrative work as required.
Main duties of the job
The post holder will provide a comprehensive administrative service within their team.
The ideal candidate will have a can do attitude, strong team work ethic, sense of accountability, accompanied by an ability to work under considerable pressure at times. This post is open to professionals with the right attributes to enhance a team.
About us
Cambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high quality care with compassion to improve the health & wellbeing of the people we care for, as well as supporting & empowering them to lead a fulfilling life.
Our clinical teams deliver many NHS services not only via inpatient and primary care setting but also with the community. These services include Children, Adult & Older Peoples mental & physical health, Forensic & Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, Research & Development.
To achieve our goal, we look to recruit high calibre candidates that share our vision & values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including disabled people & members of our ethnic minorities & LGBTQ+ communities.
Please be advised we reserve the right to close adverts earlier than the closing date should we receive sufficient applications.
Regrettably, we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.
Job description
Job responsibilities
Please refer to the attached job description and person specification for full details of responsibilities.
- Typing of letters, summaries and reports, if appropriate.
- Ensuring good customer service by providing a professional and effective service by dealing with queries from service users, carers or staff in person or on the telephone.
- Take accurate messages and ensure these are passed on to the appropriate people.
- Organise appointments and transport for clinics as directed.
- Carry out any office duties, such as dealing with post and photocopying; be responsible for document filing and ensure that the relevant records are organised, accessible and up to date.
- Monitor and maintain the departments admin stocks.
- Arrange meetings as and when required.
- Accurately input data onto the relevant electronic system, in a timely manner in line with standard operating procedures.
- Update bed/caseload/zoning boards to reflect live ward/team state as directed.
- Deal with staff and service user requests that may be part of a cash office function as and when required, and in accordance with Trust procedures.
Job description
Job responsibilities
Please refer to the attached job description and person specification for full details of responsibilities.
- Typing of letters, summaries and reports, if appropriate.
- Ensuring good customer service by providing a professional and effective service by dealing with queries from service users, carers or staff in person or on the telephone.
- Take accurate messages and ensure these are passed on to the appropriate people.
- Organise appointments and transport for clinics as directed.
- Carry out any office duties, such as dealing with post and photocopying; be responsible for document filing and ensure that the relevant records are organised, accessible and up to date.
- Monitor and maintain the departments admin stocks.
- Arrange meetings as and when required.
- Accurately input data onto the relevant electronic system, in a timely manner in line with standard operating procedures.
- Update bed/caseload/zoning boards to reflect live ward/team state as directed.
- Deal with staff and service user requests that may be part of a cash office function as and when required, and in accordance with Trust procedures.
Person Specification
Education/Qualifications
Essential
- Educated to GCE/GCSE standard.
- Good command of written English.
Experience
Essential
- Previous experience of carrying out general admin procedures in a reception/administrative /secretarial environment
- Experience of inputting accurate and timely data onto electronic systems.
Knowledge & Understanding
Essential
- Clear understanding of respect and confidentiality
Skills & Abilities
Essential
- Able to organise own day to day tasks
- Excellent telephone manner
- Experience of working with a minimum of supervision but working within standard operating procedures.
- Ability to work on own initiative and maintain confidentiality
- Ability to work under occasional pressure/stress
- Ability to work as part of a team
Other Requirements
Essential
- May be required to travel and work between teams, where necessary
Person Specification
Education/Qualifications
Essential
- Educated to GCE/GCSE standard.
- Good command of written English.
Experience
Essential
- Previous experience of carrying out general admin procedures in a reception/administrative /secretarial environment
- Experience of inputting accurate and timely data onto electronic systems.
Knowledge & Understanding
Essential
- Clear understanding of respect and confidentiality
Skills & Abilities
Essential
- Able to organise own day to day tasks
- Excellent telephone manner
- Experience of working with a minimum of supervision but working within standard operating procedures.
- Ability to work on own initiative and maintain confidentiality
- Ability to work under occasional pressure/stress
- Ability to work as part of a team
Other Requirements
Essential
- May be required to travel and work between teams, where necessary
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
