Job summary
Looking to make a difference to people in need of mental health services? Enjoy variety in your work?
This Administrator position is available for a highly organised, motivated and enthusiastic person and is located at Fulbourn Hospital, Fulbourn, CB21 5EF within the Crisis and Inpatients Admin Hub.
The post holder will provide a comprehensive administrative service for inpatient wards, specialist services and patient bank as needed within Fulbourn Hospital.
Main duties of the job
We are keen to support and develop our staff through a clear career pathway and encourage promotion opportunities within the Trust. If you are looking for a new challenge, enjoy variety in your work and wish to be part of a team striving to make a difference for our community, then we want to hear from you.
This role involves data inputting of patient information, face to face and telephone contact with patients and the clinical staff, scanning documentation, minute taking, photocopying, sending and responding to emails, and providing a high level of general administration support to the service and the wider team as needed.
The ideal candidate will have a strong team work ethic, sense of accountability, accompanied by an ability to work under time restraints and pressure at times. This post is open to professionals with the right attributes to enhance a team. We will provide the necessary support to ensure your development within your role.
About us
Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high-quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting andempowering them to lead a fulfilling life.
Our clinical teams deliver many NHS services, not only via inpatient and primary care settings, but also within the community. These services include children's, adult and older people's mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, research and development.
To achieve our goal, we look to recruit high-calibre candidates who share our vision and values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including people with long term conditions and members of our ethnic minority and LGBTQ+ communities.
Please be advised we reserve the right to close adverts earlier than the closing date should we receive sufficient applications.
Regrettably, we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.
For further information on CPFT, please visit our website at www.cpft.nhs.uk
Job description
Job responsibilities
Please refer to the attached job description and person specification for full details of responsibilities.
This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties, which fall within the grade of the job, in discussion with the manager.
- Typing of letters, summaries and reports, if appropriate.
- Ensuring good customer service by providing a professional and effective service by dealing with queries from service users, carers or staff in person or on the telephone. Take accurate messages and ensure these are passed on to the appropriate people.
- Organise appointments and transport for clinics as directed.
- Carry out any office duties, such as dealing with post and photocopying; be responsible for document filing and ensure that the relevant records are organised, accessible and up to date.
- Monitor and maintain the departments admin stocks.
- Arrange meetings as and when required.
- Accurately input data onto the relevant electronic system, in a timely manner in line with standard operating procedures.
- Update bed/caseload/zoning boards to reflect live ward/team state as directed.
- Prepare new information packs when required and monitor supplies of CPFT leaflets to ensure adequate stock levels are maintained.
- Create and maintain both manual and electronic health records for all active service users and ensure that their location is tracked.
- Be responsible for filing of all documentation in the clinical notes (if appropriate), in accordance with relevant procedures.
- Be responsible for daily maintenance and organisation of your team environment (e.g. Front of House / Team Office). Report concerns, incidents and maintenance issues to the relevant individual as required.
- Provide cover as directed by your manager, for other members of the admin team in their absence and assist with their workloads as necessary.
Job description
Job responsibilities
Please refer to the attached job description and person specification for full details of responsibilities.
This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties, which fall within the grade of the job, in discussion with the manager.
- Typing of letters, summaries and reports, if appropriate.
- Ensuring good customer service by providing a professional and effective service by dealing with queries from service users, carers or staff in person or on the telephone. Take accurate messages and ensure these are passed on to the appropriate people.
- Organise appointments and transport for clinics as directed.
- Carry out any office duties, such as dealing with post and photocopying; be responsible for document filing and ensure that the relevant records are organised, accessible and up to date.
- Monitor and maintain the departments admin stocks.
- Arrange meetings as and when required.
- Accurately input data onto the relevant electronic system, in a timely manner in line with standard operating procedures.
- Update bed/caseload/zoning boards to reflect live ward/team state as directed.
- Prepare new information packs when required and monitor supplies of CPFT leaflets to ensure adequate stock levels are maintained.
- Create and maintain both manual and electronic health records for all active service users and ensure that their location is tracked.
- Be responsible for filing of all documentation in the clinical notes (if appropriate), in accordance with relevant procedures.
- Be responsible for daily maintenance and organisation of your team environment (e.g. Front of House / Team Office). Report concerns, incidents and maintenance issues to the relevant individual as required.
- Provide cover as directed by your manager, for other members of the admin team in their absence and assist with their workloads as necessary.
Person Specification
Education / Qualifications
Essential
- Educated to GCE/GCSE standard
- RSA Stage II/NVQ Level 2 in Administration or equivalent
Experience
Essential
- Experience of working in a busy and demanding office/customer facing environment
- Experience of supporting a multi-disciplinary team
Desirable
- Previous experience of working in a NHS Office environment
Skills & Abilities
Essential
- Excellent customer care skills
- Good IT skills (MS Office)
- Ability to work under occasional pressure/stress
Knowledge & Understanding
Essential
- Clear understanding of confidentiality and the importance of maintaining confidentiality for patients
Other
Essential
- Ability to travel to other Trust sites, if required
Person Specification
Education / Qualifications
Essential
- Educated to GCE/GCSE standard
- RSA Stage II/NVQ Level 2 in Administration or equivalent
Experience
Essential
- Experience of working in a busy and demanding office/customer facing environment
- Experience of supporting a multi-disciplinary team
Desirable
- Previous experience of working in a NHS Office environment
Skills & Abilities
Essential
- Excellent customer care skills
- Good IT skills (MS Office)
- Ability to work under occasional pressure/stress
Knowledge & Understanding
Essential
- Clear understanding of confidentiality and the importance of maintaining confidentiality for patients
Other
Essential
- Ability to travel to other Trust sites, if required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
