Job summary
We are seeking to recruit a forward thinking and motivated band 3 administrator who can think on their feet and be creative in adapting to new ways of working.
We are expanding our team and changing our service to incorporate new pathways. It is an extremely exciting time to join our Eating Disorder Service and help shape our future.
We work closely with our commissioners and stakeholders and believe in truly collaborative care, support, and education.
In return we will provide you with excellent personal and career development opportunities.
Main duties of the job
The ideal candidate will have great communication skills, be well organised, have a sense of accountability, accompanied by an ability to work under time restraints and pressure at times. We are looking for someone who can offer good support to our colleagues, be a team player and work together to manage workload.
We will provide the necessary support to ensure your development within your role.
Please be advised we reserve the right to close adverts earlier than the closing date should we receive sufficient applications.
About us
Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high-quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting andempowering them to lead a fulfilling life.
Our clinical teams deliver many NHS services, not only via inpatient and primary care settings, but also within the community. These services include children's, adult and older people's mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, research and development.
To achieve our goal, we look to recruit high-calibre candidates who share our vision and values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including people with long term conditions and members of our ethnic minority and LGBTQ+ communities.
Regrettably, we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.
Job description
Job responsibilities
Please refer to the attached job description and person specification for full details of responsibilities.
1. Word processing of all forms of correspondence, reports and summaries that are required by the service.
2. Undertake diary management for clinicians and/or managers, as required.
3. Organise clinics and associated appointments for clinics, using appropriate brought-forward systems to manage work.
4. Organise team meetings, take, transcribe and distribute minutes accordingly as required.
5. Provide operational support to colleagues, as directed by the Senior Administrator.
6. Deal with staff and patient requests that may be part of a cash office function as and when required, and in accordance with Trust procedures.
7. Inputting and updating patient information and patient/team activity on computerised information systems, creating patient notes where necessary and according to policy.
8. Maintain filing in both paper and electronic records, ensuring that it is kept up to date at all times. In accordance with Trust procedures, track and receive notes in a timely manner.
9. Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate.
10. Meeting and greeting of patients, carers and other visitors to the base.
11. Undertake training of new staff as directed by the Senior Administrator.
12. Provide cover for colleagues in their absence and assist with their workloads as necessary and undertake such other duties as may be reasonably required commensurate with the grade of the post
Job description
Job responsibilities
Please refer to the attached job description and person specification for full details of responsibilities.
1. Word processing of all forms of correspondence, reports and summaries that are required by the service.
2. Undertake diary management for clinicians and/or managers, as required.
3. Organise clinics and associated appointments for clinics, using appropriate brought-forward systems to manage work.
4. Organise team meetings, take, transcribe and distribute minutes accordingly as required.
5. Provide operational support to colleagues, as directed by the Senior Administrator.
6. Deal with staff and patient requests that may be part of a cash office function as and when required, and in accordance with Trust procedures.
7. Inputting and updating patient information and patient/team activity on computerised information systems, creating patient notes where necessary and according to policy.
8. Maintain filing in both paper and electronic records, ensuring that it is kept up to date at all times. In accordance with Trust procedures, track and receive notes in a timely manner.
9. Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate.
10. Meeting and greeting of patients, carers and other visitors to the base.
11. Undertake training of new staff as directed by the Senior Administrator.
12. Provide cover for colleagues in their absence and assist with their workloads as necessary and undertake such other duties as may be reasonably required commensurate with the grade of the post
Person Specification
Education / Qualifications
Essential
- oEducated to GCE/GCSE standard or equivalent -- grades A-C RSA / OCR stage Il - NVQ level 3 Business Administration or equivalent
- oGood command of written English
Experience
Essential
- oExperience of working in a busy and demanding office/customer facing environment.
- oExperience of planning and organising own workload and of staff within own span of control Experience of supporting a multidisciplinary team
Desirable
- oPrevious experience of working in an NHS office environment
- oLived Experience of Mental Health
Skills and Abilities
Essential
- oExcellent customer care skills
- oExcellent standard of typing/audio skills using word processor (50wpm)
- oAbility to adopt an appropriate style and method of communication and deal effectively with people
- oAbility to work on own initiative and Ability to work under occasional pressure/stress.
- oAbility to deal with typing letters which may contain distressing information
Desirable
- oKnowledge of medical terminology
- oKnowledge of Data Protection Act
Knowledge and Understanding
Essential
- oBasic knowledge and understanding of NHS services
Physical requirements
Essential
- oAble to show a degree of flexibility
Other
Essential
- oAbility to travel to other Trust sites
Person Specification
Education / Qualifications
Essential
- oEducated to GCE/GCSE standard or equivalent -- grades A-C RSA / OCR stage Il - NVQ level 3 Business Administration or equivalent
- oGood command of written English
Experience
Essential
- oExperience of working in a busy and demanding office/customer facing environment.
- oExperience of planning and organising own workload and of staff within own span of control Experience of supporting a multidisciplinary team
Desirable
- oPrevious experience of working in an NHS office environment
- oLived Experience of Mental Health
Skills and Abilities
Essential
- oExcellent customer care skills
- oExcellent standard of typing/audio skills using word processor (50wpm)
- oAbility to adopt an appropriate style and method of communication and deal effectively with people
- oAbility to work on own initiative and Ability to work under occasional pressure/stress.
- oAbility to deal with typing letters which may contain distressing information
Desirable
- oKnowledge of medical terminology
- oKnowledge of Data Protection Act
Knowledge and Understanding
Essential
- oBasic knowledge and understanding of NHS services
Physical requirements
Essential
- oAble to show a degree of flexibility
Other
Essential
- oAbility to travel to other Trust sites
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
