Job summary
We have an exciting opportunity within the Trust's Learning & Organisational Development team for a Training Administrator.
The ideal candidate will have experience working in administration and demonstrate a strong work ethic and have a friendly, positive, professional outlook, accompanied by an ability to work under pressure.
In return we will provide the necessary support to ensure your development within your role. We are keen to support and develop our staff through a clear career pathway and encourage promotional opportunities within the Trust.
If you are looking for a new challenge, enjoy variety in your work and wish to be part of a team striving to make a difference, then we want to hear from you.
Main duties of the job
- To provide comprehensive, high quality, effective and efficient administrative support for the CPFT Learning and Organisational Development team.
- To maintain and provide accurate information on all training activity within the remit of the team to the trainers and Learning and Organisational Development team.
- To provide high quality, effective customer service and support for people accessing CPFT learning and development opportunities
About us
Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high-quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting andempowering them to lead a fulfilling life.
Our clinical teams deliver many NHS services, not only via inpatient and primary care settings, but also within the community. These services include children's, adult and older people's mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, research and development.
To achieve our goal, we look to recruit high-calibre candidates who share our vision and values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including people with long term conditions and members of our ethnic minority and LGBTQ+ communities.
Regrettably, we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.
For further information on CPFT, please visit our website at www.cpft.nhs.uk
Job description
Job responsibilities
Please refer to the attached job description and person specification for full details of responsibilities.
- Be the first point of contact for all enquiries relating to training, whether in person, by phone or via email, using discretion on the redirection of learners where necessary and providing advice where appropriate
- Be first point of contact for learners for accessing CPFT Academy including routine maintenance and update of learner accounts, and first line technical support.
- Ensure that those who make contact with the L & D team experience excellent customer service, and receive prompt and efficient response to their enquiries
- Maintain and offering suggestions for development of administrative systems to manage administration of training and learning and development activities.
- Support trainers in maintenance of course information and publicity of training opportunities within the Trust and other agencies via CPFT Academy and signposting learners as needed.
- Ensure that venues, refreshments, IT equipment and other necessary resources are booked, available and fit for purpose for all training events falling under the remit of the post.
- Support L & D Team in responsibilities for training room management and team resources management.
- Support accurate and timely recording of training activity, training attendance and mandatory training compliance records using the appropriate software applications and web based Learning Management Systems (LMS), etc.
- Maintain a diary, organise workload and prioritise tasks appropriately
- Work on own initiative and work independently when necessary
- Undertake ad hoc project work as required, researching and producing information to support the project.
- Attend and contribute to regular team meetings, away days and team development
Job description
Job responsibilities
Please refer to the attached job description and person specification for full details of responsibilities.
- Be the first point of contact for all enquiries relating to training, whether in person, by phone or via email, using discretion on the redirection of learners where necessary and providing advice where appropriate
- Be first point of contact for learners for accessing CPFT Academy including routine maintenance and update of learner accounts, and first line technical support.
- Ensure that those who make contact with the L & D team experience excellent customer service, and receive prompt and efficient response to their enquiries
- Maintain and offering suggestions for development of administrative systems to manage administration of training and learning and development activities.
- Support trainers in maintenance of course information and publicity of training opportunities within the Trust and other agencies via CPFT Academy and signposting learners as needed.
- Ensure that venues, refreshments, IT equipment and other necessary resources are booked, available and fit for purpose for all training events falling under the remit of the post.
- Support L & D Team in responsibilities for training room management and team resources management.
- Support accurate and timely recording of training activity, training attendance and mandatory training compliance records using the appropriate software applications and web based Learning Management Systems (LMS), etc.
- Maintain a diary, organise workload and prioritise tasks appropriately
- Work on own initiative and work independently when necessary
- Undertake ad hoc project work as required, researching and producing information to support the project.
- Attend and contribute to regular team meetings, away days and team development
Person Specification
Education / Qualfications
Essential
- A good general education to GCSE or equivalent
- NVQ in Administration or equivalent
Desirable
- ECDL qualification or equivalent
Experience
Essential
- Two years administration experience
- Experience of working in an office environment
Desirable
- Experience of working in the NHS
- Experience of working in a learning and development environment.
Knowledge & Skills
Essential
- Self motivated and able to use initiative and discretion
- Good planning, organisational and administrative skills
- An understanding of the importance and value of accuracy in administration, and the ability to apply attention to detail Competence in Microsoft Office Applications (particularly Outlook, Word, PowerPoint, Teams, Excel)
- Excellent communication and customer service skills
- Ability to prioritise own workload and work to tight time scales
- Ability to manage a varied workload and respond to unpredictable demands
- Ability to work with indirect supervision
- Ability to develop effective and valued partnerships learners, trainers, and senior mangers (both internal and external to organisation)
- Willing to work flexibly and to support other team members
- Knowledge of GDPR guidelines, Information Governance and Freedom of Information
Desirable
- A general understanding of the NHS and how it operates
- Familiar in web-based software i.e., Learning Management Systems, and website editing
Physical Requirements
Essential
- Able to work at display screens for long periods of time
Desirable
- Ability to travel across the trust area
Other
Essential
- Willingness to embrace change and suggest new ways of working
- Ability to work within a team
- Willingness to work flexibly and to support other team members.
Person Specification
Education / Qualfications
Essential
- A good general education to GCSE or equivalent
- NVQ in Administration or equivalent
Desirable
- ECDL qualification or equivalent
Experience
Essential
- Two years administration experience
- Experience of working in an office environment
Desirable
- Experience of working in the NHS
- Experience of working in a learning and development environment.
Knowledge & Skills
Essential
- Self motivated and able to use initiative and discretion
- Good planning, organisational and administrative skills
- An understanding of the importance and value of accuracy in administration, and the ability to apply attention to detail Competence in Microsoft Office Applications (particularly Outlook, Word, PowerPoint, Teams, Excel)
- Excellent communication and customer service skills
- Ability to prioritise own workload and work to tight time scales
- Ability to manage a varied workload and respond to unpredictable demands
- Ability to work with indirect supervision
- Ability to develop effective and valued partnerships learners, trainers, and senior mangers (both internal and external to organisation)
- Willing to work flexibly and to support other team members
- Knowledge of GDPR guidelines, Information Governance and Freedom of Information
Desirable
- A general understanding of the NHS and how it operates
- Familiar in web-based software i.e., Learning Management Systems, and website editing
Physical Requirements
Essential
- Able to work at display screens for long periods of time
Desirable
- Ability to travel across the trust area
Other
Essential
- Willingness to embrace change and suggest new ways of working
- Ability to work within a team
- Willingness to work flexibly and to support other team members.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Cambridgeshire and Peterborough NHS Foundation Trust
Address
Elizabeth House / Phorpres Close
Fulbourn Hospital
Fulbourn, Cambridge
CB21 5EF
Employer's website
https://www.cpft.nhs.uk/ (Opens in a new tab)
