Job summary
An exciting opportunity has arisen for an apprentice administrator to join the North Administration hub working within the Primary Care Mental Health Service based in Peterborough. There is flexibility to be based in Huntingdon. Working hours Monday - Friday 09:00 - 17:00.
The ideal person would be eager to progress and develop their career within the NHS. As the apprenticeship will be personalised to you, this can easily be achieved within the time-frame if you are driven to succeed. We can offer you a real insight into the overall running of a busy office working within a fantastic, dynamic and friendly team.
To be successful in this post you will need an excellent telephone manner, basic computer skills, good communication and inter-personal skills, able to work to deadlines, able to carry out tasks following instructions. You will be able to demonstrate commitment to high quality care and service provision. You will also have 4 GCSE's grade D or above including Maths & English or equivalent.
You will receive on the job training and support to achieve the Business and Administration Level 2 Apprenticeship. Our apprenticeship scheme is an ideal opportunity for you to earn while you learn.
The successful candidate will be supporting the directorate with all the administrator skills.
Main duties of the job
Undertake a range of clerical duties including, filing, photocopying, typing, scanning and uploading, franking of post.
Accurately input and retrieve data on the relevant electronic system, in a timely manner in line with the standard operating procedures.
Ensure good customer service by providing a professional and effective service by dealing with queries from service users, carers or staff in person or on the telephone, convey messages and transfer calls as necessary while maintaining confidentiality at all times.
About us
Cambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high quality care with compassion to improve the health & wellbeing of the people we care for, as well as supporting & empowering them to lead a fulfilling life.
Our clinical teams deliver many NHS services not only via inpatient and primary care setting but also with the community. These services include Children, Adult & Older Peoples mental & physical health, Forensic & Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, Research & Development.To achieve our goal, we look to recruit high calibre candidates that share our vision & values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including disabled people & members of our ethnic minorities & LGBTQ+ communities.
Job description
Job responsibilities
Please refer to the attached job description and person specification for full details of responsibilities.
- Arrange meetings as and when required.
- Assist with maintaining stocks and supplies and use resources effectively, efficiently and economically.
- To communicate effectively and liaise with a wide range of staff, service users, and visitors.
- Use electronic patient records as appropriate and as instructed, maintaining confidentiality at all times.
- Provide a high-quality reception service, receiving visitors and booking rooms.
- Typing of letters, summaries, and reports.
Job description
Job responsibilities
Please refer to the attached job description and person specification for full details of responsibilities.
- Arrange meetings as and when required.
- Assist with maintaining stocks and supplies and use resources effectively, efficiently and economically.
- To communicate effectively and liaise with a wide range of staff, service users, and visitors.
- Use electronic patient records as appropriate and as instructed, maintaining confidentiality at all times.
- Provide a high-quality reception service, receiving visitors and booking rooms.
- Typing of letters, summaries, and reports.
Person Specification
Education/Qualifications
Essential
- Four GCSEs grade D / 3 or above including Maths and English or equivalent
- Willingness to work towards and complete Level 2 Business Administration Apprenticeship
Experience
Desirable
- Experience in a customer facing role
- Experience of working in a team
- Experience of working in an administration environment
Skills & Abilities
Essential
- Basic computer skills
- Good communication and interpersonal skills
- Able to work to deadlines
- Able to carry out tasks following instructions
- Able to demonstrate commitment to high quality care and service provision
Knowledge & Understanding
Essential
- Working knowledge of Microsoft Office Programmes (e.g Word, Excel, Outlook).
Person Specification
Education/Qualifications
Essential
- Four GCSEs grade D / 3 or above including Maths and English or equivalent
- Willingness to work towards and complete Level 2 Business Administration Apprenticeship
Experience
Desirable
- Experience in a customer facing role
- Experience of working in a team
- Experience of working in an administration environment
Skills & Abilities
Essential
- Basic computer skills
- Good communication and interpersonal skills
- Able to work to deadlines
- Able to carry out tasks following instructions
- Able to demonstrate commitment to high quality care and service provision
Knowledge & Understanding
Essential
- Working knowledge of Microsoft Office Programmes (e.g Word, Excel, Outlook).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
