Job summary
We are currently looking to recruit an enthusiastic and motivated administrator to be part of a dynamic administration team based at either Huntingdon or Cambourne This particular role is within the Older Peoples Mental Health team and will be supporting the nurses, Psychiatrists and Psychologists.The admin team strive to ensure the provision of a professional and competent service, as well as offering excellent customer care to patients, families and colleagues.We aim to do so by ensuring professional leadership, excellent training and development opportunities for admin staff.If this sounds like what you are looking for then we have a great opportunity that you might be interested in. The role of the Older People's Mental Health Administrator is varied, challenging, and rewarding and a steppingstone to progression within the OPMH team.
Main duties of the job
- The post holder will provide a comprehensive administrative service within their team.
- Word processing of all forms of correspondence, reports and summaries that are required by the team.
- Using digital dictation to type letters.
- Undertake diary management for clinicians and/or managers, as required.
- Organise clinics and associated appointments for clinics, using appropriate brought forward systems to manage work.
- Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy.
- Maintain filing in both paper and electronic records, ensuring that it is kept up to date at all times. In accordance with Trust procedures, track and receive notes in a timely manner.
- Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate. Deal with difficult callers in a calm and effective manner.
- Undertake training of new staff as directed by Line Manager and/or other managers.
About us
Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high-quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting andempowering them to lead a fulfilling life.
Our clinical teams deliver many NHS services, not only via inpatient and primary care settings, but also within the community. These services include children's, adult and older people's mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, research and development.
To achieve our goal, we look to recruit high-calibre candidates who share our vision and values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including disabled people and members of ourethnic minority andLGBTQ+ communities.
Job description
Job responsibilities
Please note for this role you will be required to travel independently around the county meeting strict time deadlines. You will need to hold a full UK driving licence* and have use of a vehicle. You cannot use public transport for this role as this is not a reliable form of transport and will not allow you to meet service needs. Please confirm in your application that you meet the specified criteria.
Please refer to the attached job description and person specification for full details of responsibilities
- To maintain up to date knowledge of legislation, national and local policies and issues in relation to both the specific client group and mental health.
- To comply with the Professional Codes of Conduct and to be aware of changes in these. To maintain up to date knowledge of all relevant legislation and local policies and procedures implementing this.
- To ensure that all duties are carried out to the highest standard and in accordance with currently quality initiatives within the work area.
- To comply with all relevant Trust policies, procedures and guidelines, including those relating to Equal Opportunities, Health and Safetyand Confidentiality of Information and to be aware of any changes in these.
- To comply at all times with the Trusts Information Governance related policies. Staff are required to respect the confidentiality of information about staff, patients and Trust business and in particular the confidentiality and security of personal identifiable information in line with the Data Protection Act.
*DVLA have a number ofreciprocalarrangements with overseas countries, for further information please visit the DVLA website
Job description
Job responsibilities
Please note for this role you will be required to travel independently around the county meeting strict time deadlines. You will need to hold a full UK driving licence* and have use of a vehicle. You cannot use public transport for this role as this is not a reliable form of transport and will not allow you to meet service needs. Please confirm in your application that you meet the specified criteria.
Please refer to the attached job description and person specification for full details of responsibilities
- To maintain up to date knowledge of legislation, national and local policies and issues in relation to both the specific client group and mental health.
- To comply with the Professional Codes of Conduct and to be aware of changes in these. To maintain up to date knowledge of all relevant legislation and local policies and procedures implementing this.
- To ensure that all duties are carried out to the highest standard and in accordance with currently quality initiatives within the work area.
- To comply with all relevant Trust policies, procedures and guidelines, including those relating to Equal Opportunities, Health and Safetyand Confidentiality of Information and to be aware of any changes in these.
- To comply at all times with the Trusts Information Governance related policies. Staff are required to respect the confidentiality of information about staff, patients and Trust business and in particular the confidentiality and security of personal identifiable information in line with the Data Protection Act.
*DVLA have a number ofreciprocalarrangements with overseas countries, for further information please visit the DVLA website
Person Specification
Educational / Qualifications
Essential
- oEducated to GCE/GCSE standard.
- oRSA stage II/NVQ Level 2 in Administration or equivalent
- oGood command of written English.
Experience
Essential
- oExperience of working in a busy and demanding office/customer facing environment
- oExperience of planning and organising own workload and of staff within own span of control
- Ability to type up accurate interpretations of minutes
Desirable
- oPrevious experience of working in an NHS office environment
- Previous experience of working in a call handling environment
Skills and Abilities
Essential
- Excellent customer care skills
- Excellent standard of typing/audio skills
- Good IT skills
- Good organisational skills
- Ability to work under occasional pressure/stree
- Ability to work on own initiative
- Excellent telephone manner.
Desirable
- Knowledge of Data Protection Act
- Systmone/RIO/Mosaic/Swift/BigHand
Knowledge & Understanding
Essential
- oUnderstanding of confidentiality and the importance of maintaining confidentiality for patients
Other
Essential
- Positive approach to older people
- Recognise people's right to privacy and dignity, treating every person with respect
- Willingness to embrace integrated model and new ways of working
- May be required to travel and work between teams, where necessary
Person Specification
Educational / Qualifications
Essential
- oEducated to GCE/GCSE standard.
- oRSA stage II/NVQ Level 2 in Administration or equivalent
- oGood command of written English.
Experience
Essential
- oExperience of working in a busy and demanding office/customer facing environment
- oExperience of planning and organising own workload and of staff within own span of control
- Ability to type up accurate interpretations of minutes
Desirable
- oPrevious experience of working in an NHS office environment
- Previous experience of working in a call handling environment
Skills and Abilities
Essential
- Excellent customer care skills
- Excellent standard of typing/audio skills
- Good IT skills
- Good organisational skills
- Ability to work under occasional pressure/stree
- Ability to work on own initiative
- Excellent telephone manner.
Desirable
- Knowledge of Data Protection Act
- Systmone/RIO/Mosaic/Swift/BigHand
Knowledge & Understanding
Essential
- oUnderstanding of confidentiality and the importance of maintaining confidentiality for patients
Other
Essential
- Positive approach to older people
- Recognise people's right to privacy and dignity, treating every person with respect
- Willingness to embrace integrated model and new ways of working
- May be required to travel and work between teams, where necessary
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
