Job summary
We are currently looking to recruit an experienced, enthusiastic and motivated Ward Administrator to join our inpatient mental health team based within the Older Peoples and Adults Community at Maple Ward, Cavell Centre, Edith Cavell Healthcare Campus, Peterborough, This ward provides treatment ward for patients who have a primary diagnosis of dementia and functional mental health need. You will also be providing admin support to the Older People's Crisis Resolution & Home Treatment Team for the North.
The ideal candidate will have a strong team work ethic, sense of accountability, accompanied by an ability to work under considerable pressure at times.
This post is open to those with the right attributes to enhance a team. In return we will provide the necessary support to ensure your development within your role.
Main duties of the job
The post holder will provide a comprehensive administrative service within the team, providing efficient, effective and timely support for OPAC.
Such support will include liaison with Consultants, Modern Matrons, Trust staff and OPAC colleagues, to ensure effective communication and systems are maintained for the receipt and onward delivery of all administration duties.
About us
Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high-quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting andempowering them to lead a fulfilling life.
Our clinical teams deliver many NHS services, not only via inpatient and primary care settings, but also within the community. These services include children's, adult and older people's mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, research and development.
To achieve our goal, we look to recruit high-calibre candidates who share our vision and values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including disabled people and members of ourethnic minority andLGBTQ+ communities.
Job description
Job responsibilities
Please refer to the attached job description and person specification for full details of responsibilities.
- Act as first point of contact for all staff and visitors to the ward, answer telephone calls within the defined timeframe. Taking messages from the public, health colleagues and other agencies, passing on messages appropriately.
- Enter data on to the computerised system, producing daily bed state information.
- Collating Sit Rep and Resilience information in accordance with the Trust.
- Maintain systems of recording patient admission and discharge status in liaison with the ward and discharge planning team.
- Compile data on admissions and discharges using SystmOne.
- Attend and book rooms for team meetings, take minutes and distribute minutes.
- Undertake training and mentoring of new administration staff as directed by Line Manager.
- Provide cover as directed by Line Manager for other members of the team in their absence and assist with their workloads as necessary, this may mean commuting to another location.
- Report maintenance and equipment faults to facilities and monitor completion of work and repairs.
- Maintain filing in both paper and electronic records, ensuring that it is kept up to date at all times in accordance with Trust policies and procedures
Job description
Job responsibilities
Please refer to the attached job description and person specification for full details of responsibilities.
- Act as first point of contact for all staff and visitors to the ward, answer telephone calls within the defined timeframe. Taking messages from the public, health colleagues and other agencies, passing on messages appropriately.
- Enter data on to the computerised system, producing daily bed state information.
- Collating Sit Rep and Resilience information in accordance with the Trust.
- Maintain systems of recording patient admission and discharge status in liaison with the ward and discharge planning team.
- Compile data on admissions and discharges using SystmOne.
- Attend and book rooms for team meetings, take minutes and distribute minutes.
- Undertake training and mentoring of new administration staff as directed by Line Manager.
- Provide cover as directed by Line Manager for other members of the team in their absence and assist with their workloads as necessary, this may mean commuting to another location.
- Report maintenance and equipment faults to facilities and monitor completion of work and repairs.
- Maintain filing in both paper and electronic records, ensuring that it is kept up to date at all times in accordance with Trust policies and procedures
Person Specification
Education/Qualifications
Essential
- Educated to GCSE standard
- NVQ 2 in Administration or Customer Services or demonstrate equivalent level of experience
Experience
Essential
- Experience of working in a busy and demanding office/customer facing environment
- Experience of planning and organising own workload and of staff within own span of control.
Desirable
- Previous experience of working in a NHS Office environment
Skills & Abilities
Essential
- Excellent customer care skills
- Good IT skills (MS Office).
- Ability to work under occasional pressure/stress.
Desirable
- Knowledge of General Data Protection Regulations.
Other
Essential
- May be required to travel and work between teams, where necessary
Person Specification
Education/Qualifications
Essential
- Educated to GCSE standard
- NVQ 2 in Administration or Customer Services or demonstrate equivalent level of experience
Experience
Essential
- Experience of working in a busy and demanding office/customer facing environment
- Experience of planning and organising own workload and of staff within own span of control.
Desirable
- Previous experience of working in a NHS Office environment
Skills & Abilities
Essential
- Excellent customer care skills
- Good IT skills (MS Office).
- Ability to work under occasional pressure/stress.
Desirable
- Knowledge of General Data Protection Regulations.
Other
Essential
- May be required to travel and work between teams, where necessary
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
