Job summary
We are pleased to be able to offer this exciting opportunity for and enthusiastic and reliable ward administrator to join us on Maple Ward. This is an opportunity for a motivated, skilled and passionate individual to administrative support to the team on our 22 bed mental health inpatient ward. You will be a key member of the team who will be responsible for contributing to the smooth running of the administration processes within our busy inpatient ward and a Older People Crisis Resolution & Home Treatment Team.
The post holder will provide a comprehensive administrative service within the team, providing efficient, effective and timely support for OPAC. Such support will include liaison with Consultants, Modern Matrons, Trust staff and OPAC colleagues, to ensure effective communication and systems are maintained for the receipt and onward delivery of all administration duties.
Main duties of the job
- Provide full administrative support to the ward staff, word processing of all forms of correspondence, reports and summaries that are required by the team.
- Act as first point of contact for all staff and visitors to the ward, answer telephone calls within the defined timeframe. Taking messages from the public, health colleagues and other agencies, passing on messages appropriately.
- Enter data on to the computerised system, producing daily bed state information.
- Collating Sit Rep and Resilience information in accordance with the Trust.
- Maintain systems of recording patient admission and discharge status in liaison with the ward and discharge planning team.
- Compile data on admissions and discharges using SystmOne.
- Attend and book rooms for team meetings, take minutes and distribute minutes.
About us
Cambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high quality care with compassion to improve the health & wellbeing of the people we care for, as well as supporting & empowering them to lead a fulfilling life.
Our clinical teams deliver many NHS services not only via inpatient and primary care setting but also with the community. These services include Children, Adult & Older Peoples mental & physical health, Forensic & Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, Research & Development.
To achieve our goal, we look to recruit high calibre candidates that share our vision & values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including disabled people & members of our ethnic minorities & LGBTQ+ communities.
Job description
Job responsibilities
Please note for this role you will be required to travel independently around the county meeting strict time deadlines. You will need to hold a full UK driving licence* and have use of a vehicle. You cannot use public transport for this role as this is not a reliable form of transport and will not allow you to meet service needs. Please confirm in your application that you meet the specified criteria.
Please refer to the attached job description and person specification for full details of responsibilities
- Undertake training and mentoring of new administration staff as directed by Line Manager.
- Provide cover as directed by Line Manager for other members of the team in their absence and assist with their workloads as necessary, this may mean commuting to another location.
- Report maintenance and equipment faults to facilities and monitor completion of work and repairs.
- Auditing of Falls Cquin and Environmental Checklist.
- Maintain filing in both paper and electronic records, ensuring that it is kept up to date at all times in accordance with Trust policies and procedures.
- Enter Patient surveys and compliments on to the Meridian database.
- Ordering / receipting stores on oracle and maintaining all stock levels.
- Inputting and updating Patient information and activity on SystmOne.
- Reporting any IT issues using Digital Desk.
- To book hospital transport / interpreters for Patients.
- Keep a safe record log for banking and retrieval of Patients money and valuables.
- Safe keeping and auditing of financial funds.
*DVLA have a number ofreciprocalarrangements with overseas countries, for further information please visit the DVLA website
Job description
Job responsibilities
Please note for this role you will be required to travel independently around the county meeting strict time deadlines. You will need to hold a full UK driving licence* and have use of a vehicle. You cannot use public transport for this role as this is not a reliable form of transport and will not allow you to meet service needs. Please confirm in your application that you meet the specified criteria.
Please refer to the attached job description and person specification for full details of responsibilities
- Undertake training and mentoring of new administration staff as directed by Line Manager.
- Provide cover as directed by Line Manager for other members of the team in their absence and assist with their workloads as necessary, this may mean commuting to another location.
- Report maintenance and equipment faults to facilities and monitor completion of work and repairs.
- Auditing of Falls Cquin and Environmental Checklist.
- Maintain filing in both paper and electronic records, ensuring that it is kept up to date at all times in accordance with Trust policies and procedures.
- Enter Patient surveys and compliments on to the Meridian database.
- Ordering / receipting stores on oracle and maintaining all stock levels.
- Inputting and updating Patient information and activity on SystmOne.
- Reporting any IT issues using Digital Desk.
- To book hospital transport / interpreters for Patients.
- Keep a safe record log for banking and retrieval of Patients money and valuables.
- Safe keeping and auditing of financial funds.
*DVLA have a number ofreciprocalarrangements with overseas countries, for further information please visit the DVLA website
Person Specification
Education / Qualifications
Essential
- Educated to GCSE standard
- NVQ 2 in Administration or Customer Services
Experience
Essential
- Experience of working in a busy and demanding office / customer facing environment
- Experience of planning and organising own workload
- Minute taking of regular team meetings, weekly and monthly
- Knowledge of Microsoft Office software
Desirable
- Experience of supporting a multi-disciplinary team
- Previous experience of working within an NHS ward
Skills & Abilities
Essential
- Ability to work on own initiative
- Professional attitude towards Patients and their families
- Ability to work under occasional pressure / stress
Desirable
- Knowledge of medical terminology
- Knowledge of General Data Protection Regulations
- SystmOne
Other
Essential
- Willingness to embrace integrated model and new ways of working
- May be required to travel and work between teams, where necessary
Person Specification
Education / Qualifications
Essential
- Educated to GCSE standard
- NVQ 2 in Administration or Customer Services
Experience
Essential
- Experience of working in a busy and demanding office / customer facing environment
- Experience of planning and organising own workload
- Minute taking of regular team meetings, weekly and monthly
- Knowledge of Microsoft Office software
Desirable
- Experience of supporting a multi-disciplinary team
- Previous experience of working within an NHS ward
Skills & Abilities
Essential
- Ability to work on own initiative
- Professional attitude towards Patients and their families
- Ability to work under occasional pressure / stress
Desirable
- Knowledge of medical terminology
- Knowledge of General Data Protection Regulations
- SystmOne
Other
Essential
- Willingness to embrace integrated model and new ways of working
- May be required to travel and work between teams, where necessary
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
