Job summary
12 month Fixed-Term Contract
(could possibly lead to a permanent role for the right candidate)
Do you have customer service and administration experience? Are you looking for a new challenge?
If so, we would like to hear from you....
The Neuro Rehab service is currently looking to recruit an enthusiastic and motivated part-time Administrator to work in our Cambridge Admin Hub in Cambourne.
The role is a permanent contract working 25 hours per week.The successful candidate will be providing administration support to a countywide service covering Cambridge, Huntingdon, Fenland and Peterborough liaising with clinicians and service users to ensure an effective, efficient, and streamlined service
The successful candidate will be providing administration support to a countywide service covering Cambridge, Huntingdon, Fenland and Peterborough liaising with clinicians and service users to ensure an effective, efficient and streamlined service.
Main duties of the job
The post holder will have excellent communication, organizational and customer service skills. If you are looking for a new challenge to be part of a growing, innovative service then we want to hear from you.
We have 4 Integrated Care Admin Hubs based in Cambourne, Huntingdon, Peterborough and Fenland providing administrative support for Neighbourhood Teams, Specialist Services and Mental Health Teams. The main principle of the Admin Hubs is to ensure the provision of a professional and competent service, as well as offering excellent customer care to patients, their families, and colleagues. We aim to do so by ensuring professional leadership, excellent training and development opportunities for admin staff and standardized job descriptions.
We are looking for someone who is self-motivated and works well within a small team whilst being able to work independently.
About us
Cambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high quality care with compassion to improve the health & wellbeing of the people we care for, as well as supporting & empowering them to lead a fulfilling life.
Our clinical teams deliver many NHS services not only via inpatient and primary care setting but also with the community. These services include Children, Adult & Older Peoples mental & physical health, Forensic & Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, Research & Development.
To achieve our goal, we look to recruit high calibre candidates that share our vision & values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including disabled people & members of our ethnic minorities & LGBTQ+ communities.
Job description
Job responsibilities
Please refer to the attached Job Description and Person Specification for full details of responsibilities.
- Word processing of all forms of correspondence, reports and summaries that are required by the team.
- To use effective telephone techniques to healthcare professionals, patients, and other agencies in a quick and efficient manner.
- Record information in the chosen software timely and accurately.
- Manage all calls within the defined time frame and in a controlled and professional manner.
- Deal with difficult callers in a calm and professional manner.
- Any data that is taken/shared as part of a phone call or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies.
- Organise team meetings, take, transcribe, and distribute minutes accordingly as required.
- Provide operational support to colleagues, and supervision of Band 2 administration staff within the team, if required, as directed by Line Manager.
- Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy.
- Maintain filing in both paper and electronic records, ensuring that it is always kept up to date. In accordance with Trust procedures, track and receive notes in a timely manner.
- Ensure good customer service by providing a professional and effective telephone service, taking accurate messages, and providing information and signposting as requested and appropriate.
- Undertake training of new staff as directed by Line Manager and/or other managers.
Job description
Job responsibilities
Please refer to the attached Job Description and Person Specification for full details of responsibilities.
- Word processing of all forms of correspondence, reports and summaries that are required by the team.
- To use effective telephone techniques to healthcare professionals, patients, and other agencies in a quick and efficient manner.
- Record information in the chosen software timely and accurately.
- Manage all calls within the defined time frame and in a controlled and professional manner.
- Deal with difficult callers in a calm and professional manner.
- Any data that is taken/shared as part of a phone call or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies.
- Organise team meetings, take, transcribe, and distribute minutes accordingly as required.
- Provide operational support to colleagues, and supervision of Band 2 administration staff within the team, if required, as directed by Line Manager.
- Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy.
- Maintain filing in both paper and electronic records, ensuring that it is always kept up to date. In accordance with Trust procedures, track and receive notes in a timely manner.
- Ensure good customer service by providing a professional and effective telephone service, taking accurate messages, and providing information and signposting as requested and appropriate.
- Undertake training of new staff as directed by Line Manager and/or other managers.
Person Specification
Education / Qualifications
Essential
- Educated to GCE/GCSE standard.
- RSA stage II/NVQ Level 2 in Administration or equivalent
- Good command of written English.
Experience
Essential
- Experience of working in a busy and demanding office/customer facing environment
- Experience of planning and organising own workload and of staff within own span of control.
- oMinute taking for team meetings and ability to type up accurate interpretations of minute.
Desirable
- Previous experience of working in an NHS office environment.
- Previous experience of working in a call handling environment.
Skills & Abilities
Essential
- Excellent customer care skills.
- Excellent standard of typing/audio skills using word processor (50wpm).
- Good IT skills (MS Office) Good organisational skills.
- Excellent telephone manner.
- Ability to adopt an appropriate style and method of communication and deal effectively with people.
- Ability to work on own initiative.
Desirable
- Knowledge of medical terminology.
- Knowledge of Data Protection Act.
- Knowledge of SystmOne, Teams and Microsoft Office
Person Specification
Education / Qualifications
Essential
- Educated to GCE/GCSE standard.
- RSA stage II/NVQ Level 2 in Administration or equivalent
- Good command of written English.
Experience
Essential
- Experience of working in a busy and demanding office/customer facing environment
- Experience of planning and organising own workload and of staff within own span of control.
- oMinute taking for team meetings and ability to type up accurate interpretations of minute.
Desirable
- Previous experience of working in an NHS office environment.
- Previous experience of working in a call handling environment.
Skills & Abilities
Essential
- Excellent customer care skills.
- Excellent standard of typing/audio skills using word processor (50wpm).
- Good IT skills (MS Office) Good organisational skills.
- Excellent telephone manner.
- Ability to adopt an appropriate style and method of communication and deal effectively with people.
- Ability to work on own initiative.
Desirable
- Knowledge of medical terminology.
- Knowledge of Data Protection Act.
- Knowledge of SystmOne, Teams and Microsoft Office
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Cambridgeshire and Peterborough NHS Foundation Trust
Address
Cambridge OPAC Admin Hub
Cambourne Business Park
Cambourne, Cambs
CB23 6EA
Employer's website
https://www.cpft.nhs.uk/ (Opens in a new tab)
