Job summary
If you are looking for a new challenge, enjoy variety in your work and wish to be part of a team that is dedicated to helping the people that we care for in the community? Then we would like to hear from you.
We are currently looking to recruit an enthusiastic and motivated Senior Administrator to join our Older People and Adult Community (OPAC) Administration Team supporting the Older People Mental Health Team, Cambridge.The OPAC Administration team provides an administration service between the hours of 09:00 - 17:00 - Monday - Friday.The ideal candidate will have a strong team work ethic, sense of accountability, accompanied by an ability to work under considerable pressure at times.This post is open to those with the right attributes to enhance a team. In return we will provide the necessary support to ensure your development within your role.We are keen to support and develop our staff through a clear career pathway and encourage promotional opportunities within the Trust.
Main duties of the job
Please note for this role you will be required to travel independently around the county meeting strict time deadlines. You will need to hold a full UK driving licence* and have use of a vehicle. You cannot use public transport for this role as this is not a reliable form of transport and will not allow you to meet service needs. Please confirm in your application that you meet the specified criteria.
The main principle of the role is to ensure the provision of a professional and competent service, offering an excellent customer care to patients, their families, and healthcare professionals. You will be leading and supervising a team of administrators and referral coordinators for the OPAC Mental Health Team and takeoperational responsibility for them and their allocation of work.
The post holder will deliver administrative services within the teams, duties will be ensuring processing of referrals, waiting list management and patient flow is consistent and effective across all Memory Assessment services. Supporting the recruitment and onboarding of new and locum staff, taking accurate messages and carrying out office duties. Word processing, accurately inputting data onto the relevant electronic system and any other general Admin duties that may be requested to the service manager or your line manager.
*DVLA have a number ofreciprocalarrangements with overseas countries, for further information please visit the DVLA website.
About us
Cambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high quality care with compassion to improve the health & wellbeing of the people we care for, as well as supporting & empowering them to lead a fulfilling life.
Our clinical teams deliver many NHS services not only via inpatient and primary care setting but also with the community. These services include Children, Adult & Older Peoples mental & physical health, Forensic & Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, Research & Development.
To achieve our goal, we look to recruit high calibre candidates that share our vision & values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including disabled people & members of our ethnic minorities & LGBTQ+ communities.
Job description
Job responsibilities
Please refer to the attached job description and person specification for full details of responsibilities
- Supervise a team of administrative staff including undertaking appraisals, supervision, training and development of band 3 staff.
- Provide information and support to managers on the performance and conduct of members of staff and support with all informal and formal processes.
- Allocate and supervise administration tasks delegated to other members of the administration team.
- Maintain annual leave records for the team, liaising with Line Manager and other managers to ensure appropriate and continuing cover.
- Work with Line Manager to lead on the introduction and proactive management of any new processes and initiatives.
- Provide cover as directed by Line Manager for other members of the team in their absence and assist with their workloads as necessary. Ensure confidentiality is maintained at all times and sharing of information is done in accordance with Trust policies and procedures.
- Work with the Management Team in the development and implementation of Standard Operating Procedures and Work Manuals.
Job description
Job responsibilities
Please refer to the attached job description and person specification for full details of responsibilities
- Supervise a team of administrative staff including undertaking appraisals, supervision, training and development of band 3 staff.
- Provide information and support to managers on the performance and conduct of members of staff and support with all informal and formal processes.
- Allocate and supervise administration tasks delegated to other members of the administration team.
- Maintain annual leave records for the team, liaising with Line Manager and other managers to ensure appropriate and continuing cover.
- Work with Line Manager to lead on the introduction and proactive management of any new processes and initiatives.
- Provide cover as directed by Line Manager for other members of the team in their absence and assist with their workloads as necessary. Ensure confidentiality is maintained at all times and sharing of information is done in accordance with Trust policies and procedures.
- Work with the Management Team in the development and implementation of Standard Operating Procedures and Work Manuals.
Person Specification
Education / Qualifications
Essential
- Educated to GCSE (A-C or 9- 4 grades, one of which must be English) or equivalent
- High standard of written and spoken English.
Desirable
- Evidence of training in leadership & management skills
- RSA/OCR Stage III/NVQ Level 3 in Business Administration or equivalent.
Experience
Essential
- Experience of staff supervision & management
- Experience in a senior administrative position
- Demonstrate ability to contribute towards service improvement
- Experience of working in a busy & demanding office / customer facing environment
Desirable
- Previous experience of working in an NHS office environment
- Experience of supporting a multi-disciplinary team
Skills & Abilities
Essential
- Excellent customer care skills / telephone manner
- Good IT skills (Microsoft Office)
- Attention to detail
- Ability to work on own initiative
- Ability to work as part of a team
- Excellent communication skills & ability to adopt appropriately both verbal & written
- Excellent organisational skills
- Able to work with a high degree of flexibility
- Ability to manage & prioritise own workload, work to tight timescales & deal with interruptions
- Demonstrate awareness of organisational policies & ability to translate them into working practice
Desirable
- Demonstrated contribution to personal & team development
- Demonstrate managing health & safety within a team
Knowledge & Understanding
Essential
- Understanding of respect and confidentiality.
Desirable
- Knowledge of medical terminology
- knowledge of Data Protection Act
- Knowledge of SystmOne
- Good understanding of the NHS
- Understanding of HR policies & Procedures
Person Specification
Education / Qualifications
Essential
- Educated to GCSE (A-C or 9- 4 grades, one of which must be English) or equivalent
- High standard of written and spoken English.
Desirable
- Evidence of training in leadership & management skills
- RSA/OCR Stage III/NVQ Level 3 in Business Administration or equivalent.
Experience
Essential
- Experience of staff supervision & management
- Experience in a senior administrative position
- Demonstrate ability to contribute towards service improvement
- Experience of working in a busy & demanding office / customer facing environment
Desirable
- Previous experience of working in an NHS office environment
- Experience of supporting a multi-disciplinary team
Skills & Abilities
Essential
- Excellent customer care skills / telephone manner
- Good IT skills (Microsoft Office)
- Attention to detail
- Ability to work on own initiative
- Ability to work as part of a team
- Excellent communication skills & ability to adopt appropriately both verbal & written
- Excellent organisational skills
- Able to work with a high degree of flexibility
- Ability to manage & prioritise own workload, work to tight timescales & deal with interruptions
- Demonstrate awareness of organisational policies & ability to translate them into working practice
Desirable
- Demonstrated contribution to personal & team development
- Demonstrate managing health & safety within a team
Knowledge & Understanding
Essential
- Understanding of respect and confidentiality.
Desirable
- Knowledge of medical terminology
- knowledge of Data Protection Act
- Knowledge of SystmOne
- Good understanding of the NHS
- Understanding of HR policies & Procedures
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Cambridgeshire and Peterborough NHS Foundation Trust
Address
Fenland / Cambourne
Alan Conway Court, Benwick Road, Doddington PE15 0UG
Doddington
PE15 0UG
Employer's website
https://www.cpft.nhs.uk/ (Opens in a new tab)
