Administration Coordinator

Job summary

An exciting opportunity has arisen to join the Neurosurgery department within the National Hospital for Neurology and Neurosurgery. We are seeking a full-time Administration Coordinator to join our team, to carefully manage admissions processes including both surgical and non-surgical booking, as well as manage patient pathways within the Neurosurgery Department.

We are looking for an individual with strong communication and interpersonal skills as well as the ability to work well under pressure and meet the challenges of working to deadlines. A successful candidate will be a team player with good organisational skills, flexibility, and the ability to work autonomously. They will be dedicated to delivering a positive patient experience, manage complex surgical admissions, work closely with our Neurosurgeons to ensure theatre utilisation, working with our admin team to ensure outpatients clinics are booked and prepped, excellent customer service and effective support to the multi-disciplinary team.

Main duties of the job

The Administration Coordinator will work as part of the Neurosurgery Admissions Team with the support of a Team Leader managing our busy surgical admissions for Neurosurgery .

The main duties of the role will include, but are not limited to:

o Monitoring and reviewing the team email inbox;o Corresponding and effectively communicating with patients, including via telephone and letter, regarding their care and admission;o Managing admission booking including pre-assessmento Liaising with a wide variety of clinical teams and other departments within the hospital, such as Theatres, Pre-assessment and Radiology;o Establishing good relationships and effective communication with medical and nursing staff and allied-health professionals;o Manage patient bookings and ensuring good record keeping using the Trust's electronic record system (Epic);o Supporting and maintaining patient flow through the Hospital;o Attendance at the daily bed meetings;o Managing queries for consultantso Manage waiting lists and RTT performanceo Participating in the monthly Team meeting.

About us

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)

• National Hospital for Neurology and Neurosurgery

• Royal National ENT and Eastman Dental Hospitals

• University College Hospital Grafton Way Building

• Royal London Hospital for Integrated Medicine

• University College Hospital Macmillan Cancer Centre

• The Hospital for Tropical Diseases

• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological,gastrointestinaland oral disease. It has world class support services including critical care, imaging, nuclearmedicineandpathology.

Weare committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.