Job summary
This is an opportunity to join a dynamic and progressive Administration team at the National Hospital for Neurology and Neurosurgery.
It is an exciting time to join our patient administration workforce at UCLH. We are always improving processes and introducing new systems that will better support our dedicated administration teams to provide an excellent experience to patients and colleagues alike. We see change as a positive opportunity for improvement and are looking for candidates who are flexible and adaptable, with a desire to help us along our journey.
Main duties of the job
We are looking for an enthusiastic, motivated and conscientious person to be part of a busy booking team providing administrative support to the clinical staff and patients.
You will need to have an attention for detail, exceptional organisational skills and good verbal and written communication skills.You will be a team player with a flexible approach to work in order to meet the demands of the department. Applicants should have experience working in an Administration role.
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Job description
Job responsibilities
For the full Person Specification and more informationregardingthe main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
*UCLH top trust to work at in England- In the most recentNHS staff surveyUCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.
UCLH recognises the benefits of flexible working for staff To find out more, visit:Flexible working.
To discover more about what makes UCLHa great placeto work, visit:Why Choose UCLH?
Job description
Job responsibilities
For the full Person Specification and more informationregardingthe main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
*UCLH top trust to work at in England- In the most recentNHS staff surveyUCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.
UCLH recognises the benefits of flexible working for staff To find out more, visit:Flexible working.
To discover more about what makes UCLHa great placeto work, visit:Why Choose UCLH?
Person Specification
Knowledge and Qualifications
Essential
- BSc (Hons) in Clinical Physiology (Neurophysiology) or equivalent
- Post Graduate Diploma (STP) or equivalent experience
- Member of the RCCP or willingness to work towards the membership
- Member of the HCPC or willingness to work towards the membership
Desirable
- Member of Professional Organisation (ANS, BSCN)
Experience
Essential
- Provide evidence (including indicative numbers) for independent performance of all EEG modalities
- Provide evidence of ability to work in technically challenging environments.
- Demonstrate ability to work with patients with challenging or confrontational behaviour
- Evidence of continued professional development.
- Evidence (including indicative numbers) for independent performance of VEP, PERGs, SEP studies
- Evidence (including indicative numbers) for performance of nerve conduction studies
- Evidence of experience of supervising students or trainees.
- Demonstrate ability to organise and prioritise their own work.
- Evidence of continued professional development.
Desirable
- Experience in IOMN or willingness to receive training in IOM
- Demonstrate ability to work with neonates and children
- Evidence (including indicative numbers) for independent performance of AEP and MEP studies
Skills and Abilities
Essential
- Must be able to show that they can perform the full range of EEG investigations, both in the routine department and as a portable recording on wards and ITUs. This will include reviewing and preparing factual reports on these studies.
- Able to show that they can perform VEP, PERGs, SSEP
- Able to demonstrate theoretical knowledge of VEP, PERGs and, SEPs and the interpretation of test results.
- Able to show that they can perform standard nerve conduction studies in the upper and lower limbs
- Able to demonstrate theoretical knowledge of nerve conduction studies including innervation variants and the interpretation of test results.
- Must be able to show that they understand the value of SOPs and adhere to them in the daily work.
- Support with the development and maintenance of departmental standard operating procedures and policies.
Communication and Relationship Skills
Essential
- Able to communicate effectively and sensitively with all patients, some of whom may have communication difficulties or challenging/aggressive behaviour
- Able to communicate effectively and sensitively with parents or guardians of patients
- Able to communicate with Departmental medical staff regarding the complex specialist data recorded.
- Able to communicate effectively with other health care professionals from various disciplines.
- Able to demonstrate and inform visitors about the work of the Department.
Personal and People Development
Essential
- Experience in supervising student staff and visitors.
Specific Requirements
Essential
- The post holder will be required to work flexibly and participate in an on call rota.
- Post holder must have enough manual dexterity to be able to apply the electrodes and equipment accurately.
- The post holder may be required to manoeuvre patients around the department, in addition to which they may be required to move equipment around the hospital.
- Willing to take part in the organisational tasks of the department (e.g. ordering consumables, helping to organise rotas)
- Willing to work overtime should the need arise
- Willing to work off-site at hospitals other than NHNN
Person Specification
Knowledge and Qualifications
Essential
- BSc (Hons) in Clinical Physiology (Neurophysiology) or equivalent
- Post Graduate Diploma (STP) or equivalent experience
- Member of the RCCP or willingness to work towards the membership
- Member of the HCPC or willingness to work towards the membership
Desirable
- Member of Professional Organisation (ANS, BSCN)
Experience
Essential
- Provide evidence (including indicative numbers) for independent performance of all EEG modalities
- Provide evidence of ability to work in technically challenging environments.
- Demonstrate ability to work with patients with challenging or confrontational behaviour
- Evidence of continued professional development.
- Evidence (including indicative numbers) for independent performance of VEP, PERGs, SEP studies
- Evidence (including indicative numbers) for performance of nerve conduction studies
- Evidence of experience of supervising students or trainees.
- Demonstrate ability to organise and prioritise their own work.
- Evidence of continued professional development.
Desirable
- Experience in IOMN or willingness to receive training in IOM
- Demonstrate ability to work with neonates and children
- Evidence (including indicative numbers) for independent performance of AEP and MEP studies
Skills and Abilities
Essential
- Must be able to show that they can perform the full range of EEG investigations, both in the routine department and as a portable recording on wards and ITUs. This will include reviewing and preparing factual reports on these studies.
- Able to show that they can perform VEP, PERGs, SSEP
- Able to demonstrate theoretical knowledge of VEP, PERGs and, SEPs and the interpretation of test results.
- Able to show that they can perform standard nerve conduction studies in the upper and lower limbs
- Able to demonstrate theoretical knowledge of nerve conduction studies including innervation variants and the interpretation of test results.
- Must be able to show that they understand the value of SOPs and adhere to them in the daily work.
- Support with the development and maintenance of departmental standard operating procedures and policies.
Communication and Relationship Skills
Essential
- Able to communicate effectively and sensitively with all patients, some of whom may have communication difficulties or challenging/aggressive behaviour
- Able to communicate effectively and sensitively with parents or guardians of patients
- Able to communicate with Departmental medical staff regarding the complex specialist data recorded.
- Able to communicate effectively with other health care professionals from various disciplines.
- Able to demonstrate and inform visitors about the work of the Department.
Personal and People Development
Essential
- Experience in supervising student staff and visitors.
Specific Requirements
Essential
- The post holder will be required to work flexibly and participate in an on call rota.
- Post holder must have enough manual dexterity to be able to apply the electrodes and equipment accurately.
- The post holder may be required to manoeuvre patients around the department, in addition to which they may be required to move equipment around the hospital.
- Willing to take part in the organisational tasks of the department (e.g. ordering consumables, helping to organise rotas)
- Willing to work overtime should the need arise
- Willing to work off-site at hospitals other than NHNN
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Employer details
Employer name
University College London Hospitals NHS Foundation Trust
Address
National Hospital for Neurology & Neurosurgery, UCLH
Queen Square
London
WC1N 3BG
Employer's website
https://www.uclh.nhs.uk (Opens in a new tab)
