Job summary
The Medical Specialties Division is seeking a full time MDT Coordinator and Team Leader to join the administrative team supporting Dermatology. The postholder will work with a high level of independence, ensuring deadlines are met and taking a proactive approach to managing patient pathways, optimising the Trust's resources, and meeting NHS waiting time standards.
Main duties of the job
They will oversee the weekly Dermatology MDT meeting, maintain and update patient pathways, and track patients through to treatment. The role involves close working relationships with administrative and clinical colleagues, including medical staff, allied health professionals, and support workers. The postholder will also act as the first point of contact--by phone and email--for patients, relatives, GPs, and external hospital teams. They will be responsible for escalating issues to the Service Manager, troubleshooting problems, and contributing to proactive solutions to routine challenges. The role requires the ability to manage a busy and varied workload, along with excellent written and verbal communication skills and strong interpersonal abilities
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research. We provide first-class acute and specialist services across eight sites: o University College Hospital (incorporating the Elizabeth Garrett Anderson Wing) o National Hospital for Neurology and Neurosurgery o Royal National ENT and Eastman Dental Hospitals o University College Hospital Grafton Way Building o Royal London Hospital for Integrated Medicine o University College Hospital Macmillan Cancer Centre o The Hospital for Tropical Diseases o University College Hospital at Westmoreland Street We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology. We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Please note, due to anticipated high volumes of applications, this vacancy may close earlier than the listed closing date. You are advised not to delay submitting your completed application
Come and be a part of the best NHS trust in England to work for, according to our staff*
* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.
UCLH recognises the benefits of flexible working for staff To find out more, visit: Flexible working.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Please note, due to anticipated high volumes of applications, this vacancy may close earlier than the listed closing date. You are advised not to delay submitting your completed application
Come and be a part of the best NHS trust in England to work for, according to our staff*
* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.
UCLH recognises the benefits of flexible working for staff To find out more, visit: Flexible working.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Person Specification
Knowledge & Qualifications
Essential
- Degree or equivalent experience or equivalent training and experience of administrative procedures
- Experience of range of computerised software
Desirable
- NVQ Level 4 in Healthcare, Customer Care of Business Admin or equivalent
- Understanding of medical terminology
Experience
Essential
- Demonstrable level of administrative experience at a high level of competence acquired through both training and experience
- Demonstrable experience of working in an office environment
- Previous NHS or healthcare experience
Communication
Essential
- Able to communicate complex, sensitive or contentious information accurately and effectively with patients and at all levels of the organisation, verbally and in writing
- Able to deal professionally and sensitively with patients, carers, and public face to face and on the phone
- Able to support and reassure patients/carers in distress
- Able to persuade, motivate, negotiate to gain cooperation
- Show tact, empathy and reassurance with contentious information
- Understands importance of maintaining confidentiality
Personal And People Development
Essential
- Works on own initiative, is managed rather than supervised.
Service Improvement
Essential
- Able to supervise and deliver administrative and clerical duties appropriate to the work area
Equality and Diversity
Essential
- Experience of customer service in a multicultural environment
- Knowledge and understanding of the importance of equal opportunities
- Demonstrates understanding of importance of maintaining privacy and dignity
Information processing, Collection & Analysis
Essential
- Demonstrate use of IT packages including Microsoft Word, Outlook, Excel and PowerPoint
Desirable
- Demonstrate standard keyboard skills.
Specific requirements
Desirable
- Knowledge of National Cancer Audit, COSD and Cancer Waiting Times
Person Specification
Knowledge & Qualifications
Essential
- Degree or equivalent experience or equivalent training and experience of administrative procedures
- Experience of range of computerised software
Desirable
- NVQ Level 4 in Healthcare, Customer Care of Business Admin or equivalent
- Understanding of medical terminology
Experience
Essential
- Demonstrable level of administrative experience at a high level of competence acquired through both training and experience
- Demonstrable experience of working in an office environment
- Previous NHS or healthcare experience
Communication
Essential
- Able to communicate complex, sensitive or contentious information accurately and effectively with patients and at all levels of the organisation, verbally and in writing
- Able to deal professionally and sensitively with patients, carers, and public face to face and on the phone
- Able to support and reassure patients/carers in distress
- Able to persuade, motivate, negotiate to gain cooperation
- Show tact, empathy and reassurance with contentious information
- Understands importance of maintaining confidentiality
Personal And People Development
Essential
- Works on own initiative, is managed rather than supervised.
Service Improvement
Essential
- Able to supervise and deliver administrative and clerical duties appropriate to the work area
Equality and Diversity
Essential
- Experience of customer service in a multicultural environment
- Knowledge and understanding of the importance of equal opportunities
- Demonstrates understanding of importance of maintaining privacy and dignity
Information processing, Collection & Analysis
Essential
- Demonstrate use of IT packages including Microsoft Word, Outlook, Excel and PowerPoint
Desirable
- Demonstrate standard keyboard skills.
Specific requirements
Desirable
- Knowledge of National Cancer Audit, COSD and Cancer Waiting Times
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University College London Hospitals NHS Foundation Trust
Address
University College London Hospital
235 Euston Road
London
NW1 2BU
Employer's website
https://www.uclh.nhs.uk (Opens in a new tab)
