Job summary
UCH Volunteer Services Manager job
At UCLH volunteers are a key part of our team. Last year 751 people volunteered with us, and we usually have 400-500 active volunteers at any one time.
We are looking for an experienced volunteer manager to take on the post of UCH Volunteer Services Manager.
Reporting into the Trust Lead for Volunteers, the UCH Volunteer Services Manager has responsibility for managing volunteering with UCH sites including the Tower, Podium, Emergency Department, Grafton Way Building and Westmoreland Street. Other sites are covered by the Specialist Hospitals Volunteer Services Manager.
You will be an experienced volunteer manager with experience of developing new volunteer roles, inducting and supporting volunteers. Being a good multitasker with great with time management will be key when managing a cohort of approx. 140-200 volunteers based in 34+ roles within 24+ teams.
With a can-do attitude and excellent communication skills you will be able to easily build rapport with volunteers, staff and stakeholders in order to understand need and support services.
This rewarding role helps make a big impact to our patient experience.
Proposed Interview Date: Wednesday 25th March 2026
Start Date - 1st May 2026
Main duties of the job
To co-ordinate and further develop the volunteer service within UCH
To ensure that volunteer roles are effective
To work with staff teams to develop new volunteer roles
To support the induction of new volunteers and their ongoing training
To ensure that local supervisors manage volunteers effectively and that volunteers are supported and effective in their roles
To act as a key advocate and promoter of this service ensuring all relevant staff and patients are fully informed about the support that the service offers
Please note that to be longlisted for this post, you must be able to demonstrate how you are an experienced volunteer manager with diverse experiences of working with volunteers.
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological,gastrointestinaland oral disease. It has world class support services including critical care, imaging, nuclearmedicineandpathology.
Weare committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Job description
Job responsibilities
For the full Person Specification and more informationregardingthe main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
*UCLH top trust to work at in England- In the most recentNHS staff surveyUCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.
UCLH recognises the benefits of flexible working for staff To find out more, visit:Flexible working.
To discover more about what makes UCLHa great placeto work, visit:Why Choose UCLH?
Job description
Job responsibilities
For the full Person Specification and more informationregardingthe main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
*UCLH top trust to work at in England- In the most recentNHS staff surveyUCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.
UCLH recognises the benefits of flexible working for staff To find out more, visit:Flexible working.
To discover more about what makes UCLHa great placeto work, visit:Why Choose UCLH?
Person Specification
Knowledge & Qualifications
Essential
- Degree and/or an appropriate professional qualification or equivalent level of expertise/knowledge in volunteer management
- Knowledge of relevant legislation and policies relating to volunteering
Experience
Essential
- Significant proven experience of working with volunteers in an NHS or health related field
- Knowledge and experience of volunteer management including experience of recruiting and supporting volunteers
- Proven experience of success in service improvement and development in response to user group needs
- Experience of building and maintaining relationships with stakeholders across a complex organisation
- Experience of evaluating projects and services, making recommendations and change where necessary
Skills & Abilities
Essential
- High level of interpersonal skills and empathy with the ability to liaise with all levels of staff using various methods of communication
- Ability to develop awareness and understanding of the changing needs of patients and staff within the trust
- Ability to problem solve and make decisions with minimal support
- Ability to manage time efficiently and work independently, meeting deadlines
Communication
Essential
- Able to communicate complex, sensitive or contentious information accurately and effectively with staff, patients and at all levels of the organisations, verbally and in writing
- High level of effective oral and written communication skills
- Ability and confidence to present training to groups
Person Specification
Knowledge & Qualifications
Essential
- Degree and/or an appropriate professional qualification or equivalent level of expertise/knowledge in volunteer management
- Knowledge of relevant legislation and policies relating to volunteering
Experience
Essential
- Significant proven experience of working with volunteers in an NHS or health related field
- Knowledge and experience of volunteer management including experience of recruiting and supporting volunteers
- Proven experience of success in service improvement and development in response to user group needs
- Experience of building and maintaining relationships with stakeholders across a complex organisation
- Experience of evaluating projects and services, making recommendations and change where necessary
Skills & Abilities
Essential
- High level of interpersonal skills and empathy with the ability to liaise with all levels of staff using various methods of communication
- Ability to develop awareness and understanding of the changing needs of patients and staff within the trust
- Ability to problem solve and make decisions with minimal support
- Ability to manage time efficiently and work independently, meeting deadlines
Communication
Essential
- Able to communicate complex, sensitive or contentious information accurately and effectively with staff, patients and at all levels of the organisations, verbally and in writing
- High level of effective oral and written communication skills
- Ability and confidence to present training to groups
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Employer details
Employer name
University College London Hospitals NHS Foundation Trust
Address
University College London Hospital
250 Euston Road
London
NW1 2PG
Employer's website
https://www.uclh.nhs.uk (Opens in a new tab)
