Job summary
This post offers a unique opportunity to play a key role in the radiotherapy service. The post holder will be an integral part of the administrative team, booking all appointments associated with the RT pathway (including both NHS and private), coordinating the different elements to ensure they are booked in the appropriate order and within the appropriate timeframe. The RT patient pathway is complex and requires careful management to achieve good patient outcomes, therefore, the successful candidate will need to be organised and have good communication skills. As the first point of contact many patients will have with the service, this position will play a key role in providing a good patient experience. A vast majority of RT patients will be travelling in from different parts of the country this role will ensure their needs are met by booking accommodation, transport and interpreters if required. In order to ensure an efficient RT patient pathway they will also need to effectively communicate with a full MDT which includes radiographers, clinical oncologists, health play specialists and the radiotherapy physics team. In addition, they will be required to liaise with staff from referring Trusts and other organisations such as those who provide patient accommodation.
Main duties of the job
Working with the RT Administrative team, the postholder will provide a high-quality administrative service to all patients, carers and referring practitioners accessing RT services. The postholder will book all appointments associated with the RT pathway (both NHS and private), coordinating the different elements to ensure they are booked accurately in the appropriate order and within the appropriate timeframe.
They will ensure effective current and on-going systems for processing and booking patient appointments throughout the RT department. They will provide a highly supportive service to patients coming to the RT department and liaise effectively with patients to provide streamlined RT pathways. The postholder will work as dedicated radiotherapy MDT pathway coordinators particularly for the SABR MDT, providing admin support for the pre-planning meetings as well as supporting the receptionists/planning coordinators team.
They will also support the delivery of performance targets including activity and Cancer Waiting Times. As a key member of the RT team and the line manager of receptionists and planning coordinators, they will be based onsite and will work closely with the wider RT clinical team.
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Job description
Job responsibilities
For the full Person Specification and more informationregarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust
*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.
UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
Job description
Job responsibilities
For the full Person Specification and more informationregarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust
*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.
UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
Person Specification
Knowledge & Qualifications
Essential
- Educated to GCSE and A level standard or equivalent
- Excellent IT skills including good working knowledge of MS packages
Experience
Essential
- Relevant previous experience of administrative work either within the NHS or in other institutions
- Experience of administration work including emails, scanning and outpatient setting work
Desirable
- Work experience within cancer services including working with cancer waiting times and patient cancer pathways
- Previous experience of hospital based systems or other in-house database systems (although training will be given)
Skills & Abilities
Essential
- Ability to speak, read and write English clearly
- To demonstrate skills in the use of: oMicrosoft Word Excel oE-mail / Electronic Diary oInternet/Intranet Access oScanning and document management oProven track record of working under pressure to strict deadlines. oAbility to prioritise effectively
Communication
Essential
- Effective communication skills at all levels both within the Trust and beyond
Personal and People Development
Essential
- Experience of working as a team member
- Ability to help and support the team with training and development as needed
- Experience in supervising or managing self
Responsibilities towards promoting Equality Diversity and Inclusion
Essential
- Demonstratable understanding of the Equality, Diversity, and Inclusion
- Knowledge of the NHS obligations under the Equality Act 2010 and the Public Sector Equality Duties
Specific Requirements
Essential
- Be able to work various shift patterns (between 8am and 8pm) to cover the service need of the department, including some bank holiday work and weekend work when required
- Work on site 5 day a week in the Radiotherapy Department
Person Specification
Knowledge & Qualifications
Essential
- Educated to GCSE and A level standard or equivalent
- Excellent IT skills including good working knowledge of MS packages
Experience
Essential
- Relevant previous experience of administrative work either within the NHS or in other institutions
- Experience of administration work including emails, scanning and outpatient setting work
Desirable
- Work experience within cancer services including working with cancer waiting times and patient cancer pathways
- Previous experience of hospital based systems or other in-house database systems (although training will be given)
Skills & Abilities
Essential
- Ability to speak, read and write English clearly
- To demonstrate skills in the use of: oMicrosoft Word Excel oE-mail / Electronic Diary oInternet/Intranet Access oScanning and document management oProven track record of working under pressure to strict deadlines. oAbility to prioritise effectively
Communication
Essential
- Effective communication skills at all levels both within the Trust and beyond
Personal and People Development
Essential
- Experience of working as a team member
- Ability to help and support the team with training and development as needed
- Experience in supervising or managing self
Responsibilities towards promoting Equality Diversity and Inclusion
Essential
- Demonstratable understanding of the Equality, Diversity, and Inclusion
- Knowledge of the NHS obligations under the Equality Act 2010 and the Public Sector Equality Duties
Specific Requirements
Essential
- Be able to work various shift patterns (between 8am and 8pm) to cover the service need of the department, including some bank holiday work and weekend work when required
- Work on site 5 day a week in the Radiotherapy Department
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University College London Hospitals NHS Foundation Trust
Address
University College London Hospital
235 Euston Road
London
NW1 2BU
Employer's website
https://www.uclh.nhs.uk (Opens in a new tab)
