Service Manager

Job description

Job responsibilities

For the full Person Specification and more informationregardingthe main responsibilities of this role, please refer to the attached Job Description.

Division

The Queen Square Division comprises of the National Hospital for Neurology and Neurosurgery (NHNN) and the Royal London Hospital for Integrated Medicine (RLHIM) and is the largest division within the Specialist Hospitals Board.

The NHNN is an internationally renowned hospital for clinical practice and world-class clinical research in neurosciences. It is also closely associated with the Institute of Neurology (ION). Together, NHNN and ION are regarded as the premier neurosciences centre in the UK. In addition to Neurology and Neurosurgery, the NHNN provides comprehensive services in Neurorehabilitation, Neuro-Critical Care and Neuro-Psychiatry. The NHNN receives secondary, tertiary and quaternary referrals from across the UK and internationally.

The RLHIM is the largest public sector provider of integrated complementary medicine in Europe. The hospital offers an innovative, patient-centred service integrating the best of conventional and complementary treatments for a wide range of conditions. All clinics are led by consultants, doctors and other registered healthcare professionals who have received additional training in complementary medicine. Department The National Hospital for Neurology and Neurosurgery (NHNN) has one of the largest, most comprehensive programmes in Europe for the evaluation and medical and surgical treatment of epilepsy. Our multi-disciplinary team of world-leading experts includes neurologists, neurosurgeons, neuro-psychiatrists and neurophysiologists working closely with epilepsy nurse specialists, neuro-psychologists and other specialities within the NHNN. The post holder will work as part of Neurology and Diagnostics, which comprises of the following services:

Department

The National Hospital for Neurology and Neurosurgery (NHNN) has one of the largest, most comprehensive programmes in Europe for the evaluation and medical and surgical treatment of epilepsy. Our multi-disciplinary team of world-leading experts includes neurologists, neurosurgeons, neuro-psychiatrists and neurophysiologists working closely with epilepsy nurse specialists, neuro-psychologists and other specialities within the NHNN. The post holder will work as part of Neurology and Diagnostics, which comprises of the following services:

General NeurologyHeadachePrionMultiple SclerosisMovement DisordersDementia FunctionalNeurosurgeryEpilepsy Chalfont Centre for EpilepsyHuntingtons Disease AtaxiaNeurogenetics NeurophysiologyNeurometabolicsNeuropathology Neuroimmunology

Come and be a part of the best NHS trust in England to work for, according to our staff*

*UCLH top trust to work at in England- In the most recentNHS staff surveyUCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.

UCLH recognises the benefits of flexible working for staff To find out more, visit:Flexible working.

To discover more about what makes UCLHa great placeto work, visit:Why Choose UCLH?

Person Specification

Knowledge and Qualifications

Essential

• Degree and/or an appropriate professional qualification or equivalent experience

Experience

Essential

• Previous managerial experience in a large and complex organisation preferably within the NHS
• Proven experience in effective management of budget and effective leadership of staff

Desirable

• Proven experience in service improvement and development
• Proven experience in business planning and in the development and effective leadership implementation of complex strategic & operational plans
• A proven record of success in managing change while also developing and maintaining high standards of quality

Skills and Abilities

Essential

• Proven track record of working under pressure to strict deadlines
• Ability to prioritise effectively
• The ability to both work cooperatively with both clinical and non-clinical staff including other management teams of the Trust and to develop effective working relationships within the directorate
• A strong understanding of multi-disciplinary issues and commitment to multi-disciplinary working

Desirable

• Quality focussed with an innovative approach and the ability to solve complex problems
• Excellent IT skills
• An understanding and experience of staff and organisational development
• Evidence of political awareness and sensitivity to the high profile of the Trust

Communication

Essential

• Excellent communication skills, including the ability to liaise and negotiate effectively at directorate management team level.
• Strong negotiation and influencing skills with ability to motivate and engage individuals and teams

Personal and People Development

Desirable

• An understanding and experience of staff and organisational development

Responsibilities towards promoting Equality Diversity and Inclusion

Essential

• Demonstratable understanding of Equality, Diversity, and Inclusion and knowledge of the NHS obligations under the Equality Act 2010

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

University College London Hospitals NHS Foundation Trust

Address

National Hospital for Neurology & Neurosurgery, UCLH

Queen Square

London

WC1N 3BG

Employer's website

https://www.uclh.nhs.uk (Opens in a new tab)