Job summary
We are looking for a motivated customer focused individual who will assist the Medical Workforce team to deliver excellent customer service to our resident doctors coming into the trust while delivering our strategy and meeting our monthly KPIs.As a small team we are the main source of any resident doctor and locally employed doctors queries. You must therefore have strong organisational skills and attention to detail. We are looking for a candidate with the ability to manage competing priorities especially when there are large rotations.
Main duties of the job
This role requires an understanding of the terms and conditions of resident doctors. The successful applicant must be able to work both on site and at home to cover.The person should have the following qualities/abilities:o You must be able to prioritise your work load especially during busy periods and work to tight deadlineso Understand the terms and conditions of resident doctorso Able to use excel and other databases including ESR is essentialo Ideally have some NHS experience although this is not essentialo Be proactive in their approacho Has experience in a customer focused environment
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.We provide first-class acute and specialist services across eight sites:o University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)o National Hospital for Neurology and Neurosurgeryo Royal National ENT and Eastman Dental Hospitalso University College Hospital Grafton Way Buildingo Royal London Hospital for Integrated Medicineo University College Hospital Macmillan Cancer Centreo The Hospital for Tropical Diseaseso University College Hospital at Westmoreland StreetWe are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
*UCLH top trust to work at in England- In the most recentNHS staff surveyUCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.
UCLH recognises the benefits of flexible working for staff To find out more, visit:Flexible working.
To discover more about what makes UCLH a great place to work, visit:Why Choose UCLH?
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
*UCLH top trust to work at in England- In the most recentNHS staff surveyUCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.
UCLH recognises the benefits of flexible working for staff To find out more, visit:Flexible working.
To discover more about what makes UCLH a great place to work, visit:Why Choose UCLH?
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent
- CIPD part-qualified (to include Resourcing module) or NVQ3 in HR or Recruitment
- Evidence of continuing professional development including regular attendance on internal and external study programmes
Experience
Essential
- Engaging and Motivating others
- Understanding the resident doctors terms and conditions of service
- Recruitment administration management experience including junior doctors and consultants, either in-house or agency, including advising on recruitment and selection policies and procedures
- Proven champion of customer experience
- Proven track record of delivering to KPIs and targets
- Experience of supervising in a customer experience focused environment.
- Ability to use ESR, TRAC
- Expert in using Excel
- Strong organisational skills and attention to detail
- Positively contribute to meetings and working groups
Desirable
- Performance Management
- Proven NHS/public sector experience
Values
Essential
- Demonstrate ability to meet Trust Values of safety, kindness, teamwork and improving
Communication
Essential
- Ability to form, build, develop and maintain positive and effective working relationships with people from a wide range of personal and professional backgrounds including client managers and team members
- Excellent interpersonal skills, demonstrating an ability to build relations and influence and negotiate with team members
- Excellent communication skills, written, verbal and listening
Responsibilities towards promoting Equality Diversity and Inclusion
Essential
- Knowledge of the NHS obligations under the Equality Act 2010 and the Public Sector Equality Duties)
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent
- CIPD part-qualified (to include Resourcing module) or NVQ3 in HR or Recruitment
- Evidence of continuing professional development including regular attendance on internal and external study programmes
Experience
Essential
- Engaging and Motivating others
- Understanding the resident doctors terms and conditions of service
- Recruitment administration management experience including junior doctors and consultants, either in-house or agency, including advising on recruitment and selection policies and procedures
- Proven champion of customer experience
- Proven track record of delivering to KPIs and targets
- Experience of supervising in a customer experience focused environment.
- Ability to use ESR, TRAC
- Expert in using Excel
- Strong organisational skills and attention to detail
- Positively contribute to meetings and working groups
Desirable
- Performance Management
- Proven NHS/public sector experience
Values
Essential
- Demonstrate ability to meet Trust Values of safety, kindness, teamwork and improving
Communication
Essential
- Ability to form, build, develop and maintain positive and effective working relationships with people from a wide range of personal and professional backgrounds including client managers and team members
- Excellent interpersonal skills, demonstrating an ability to build relations and influence and negotiate with team members
- Excellent communication skills, written, verbal and listening
Responsibilities towards promoting Equality Diversity and Inclusion
Essential
- Knowledge of the NHS obligations under the Equality Act 2010 and the Public Sector Equality Duties)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University College London Hospitals NHS Foundation Trust
Address
University College London Hospital
250 Euston Road
London
NW1 2PG
Employer's website
https://www.uclh.nhs.uk (Opens in a new tab)
