Job summary
University College London Hospitals NHS Foundation Trust (UCLH), situated in the West End of London, is one of the largest NHS trusts in the United Kingdom and provides first class acute and specialist services both locally and to patients from throughout the UK and abroad.The Trust has an international reputation and a tradition of innovation. Our excellence in research and development was recognised in December 2006 when it was announced that, in partnership with University College London (UCL), we would be one of the country's five comprehensive biomedical research centres.The Division of GI Services includes the medical and surgical specialities of hepatopancreatobiliary (HPB), colorectal, upper GI cancer, obesity, nutrition and vascular services. The Division is responsible for a 50 bedded ward, Endoscopy Unit and a GI Physiology Unit. We see around 700 patients in out-patient clinics and perform around 300 inpatient procedures per week. Our administration team are vital to the smooth running of these services.
Main duties of the job
The Pathway Assistant role is an exciting opportunity to join our administration team in the Endoscopy Unit which provides first class administration and reception services to the Division. As part of our Patient Pathway team, you will be responsible for greeting and arriving patients on reception, organising patient appointments and processing clinical correspondence in a timely manner.
Successful candidates will have previous administration experience and either experience of working in an NHS organisation or a desire to work within a healthcare organisation. They will be able to communicate with a range of patients and colleagues and possess excellent team working, negotiation and organisation skills. Above all they will be committed to helping us deliver excellent patient care.
We offer excellent development opportunities for administration staff both within the Division and across the organisation.
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
National Hospital for Neurology and Neurosurgery
Royal National ENT and Eastman Dental Hospitals
University College Hospital Grafton Way Building
Royal London Hospital for Integrated Medicine
University College Hospital Macmillan Cancer Centre
The Hospital for Tropical Diseases
University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.
UCLH recognises the benefits of flexible working for staff To find out more, visit: Flexible working.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.
UCLH recognises the benefits of flexible working for staff To find out more, visit: Flexible working.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Person Specification
Knowledge and Qualifications
Essential
- a. Educated to GCSE level or equivalent, including Grade C or higher in English
Desirable
- b. NVQ Level 3 in Healthcare, Customer Care of Business Admin or equivalent
- c. Further secretarial qualification (e.g. AMSPAR)
Experience
Essential
- a. Demonstrable knowledge of secretarial procedures at a high level of competence acquired through either training or experience
- b. Proven experience of working in an office environment
Desirable
- c. Previous NHS experience
Communication
Essential
- a. Able to communicate accurately and effectively with patients and colleagues, verbally and in writing
Personal and People Development
Essential
- a. Demonstrates understanding of own role within the team
Service Improvement
Essential
- a. Able to carry out administrative and clerical duties appropriate to the work area
Desirable
- b. Able to pass on ideas to manager on improvement of services
Quality
Essential
- a. Able to maintain resources efficiently and effectively
Equality and Diversity
Essential
- a. Experience of customer service in a multi-cultural environment
- b. Knowledge and understanding of the importance of equal opportunities
- c. Demonstrates understanding of importance of maintaining privacy and dignity
Information processing
Essential
- a. Competent with software programmes including Microsoft Word, Outlook, Excel and Powerpoint
Person Specification
Knowledge and Qualifications
Essential
- a. Educated to GCSE level or equivalent, including Grade C or higher in English
Desirable
- b. NVQ Level 3 in Healthcare, Customer Care of Business Admin or equivalent
- c. Further secretarial qualification (e.g. AMSPAR)
Experience
Essential
- a. Demonstrable knowledge of secretarial procedures at a high level of competence acquired through either training or experience
- b. Proven experience of working in an office environment
Desirable
- c. Previous NHS experience
Communication
Essential
- a. Able to communicate accurately and effectively with patients and colleagues, verbally and in writing
Personal and People Development
Essential
- a. Demonstrates understanding of own role within the team
Service Improvement
Essential
- a. Able to carry out administrative and clerical duties appropriate to the work area
Desirable
- b. Able to pass on ideas to manager on improvement of services
Quality
Essential
- a. Able to maintain resources efficiently and effectively
Equality and Diversity
Essential
- a. Experience of customer service in a multi-cultural environment
- b. Knowledge and understanding of the importance of equal opportunities
- c. Demonstrates understanding of importance of maintaining privacy and dignity
Information processing
Essential
- a. Competent with software programmes including Microsoft Word, Outlook, Excel and Powerpoint
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University College London Hospitals NHS Foundation Trust
Address
Endoscopy/University College London Hospital
235 Euston Road
London
NW1 2BU
Employer's website
https://www.uclh.nhs.uk (Opens in a new tab)
