Booking & Income Coordinator

Job summary

Applications are invited for the post of Booking and Income Coordinator at University College London Hospitals based at Westmoreland Street Hospital. The ideal candidate will be, motivated and enthusiastic, with a passion for high quality patient care, as well as the ability to work under pressure as part of a multi-disciplinary team.

This role is responsible for coordinating the 2 week wait Haematuria pathway and ensuring patients are booked promptly. This role offers an excellent opportunity for a highly organised and conscientious person to be part of a busy team providing administrative support to cancer service.

The successful candidate must have experience working as an administrator in an NHS or private organisation, as well as excellent communication skills, and be able to take instruction from several sources. The candidate must be able to prioritise their own workload and work on their own initiative.

Please note, due to anticipated high volumes of applications, this vacancy may close earlier than the listed closing date. You are advised not to delay submitting your completed application

Main duties of the job

As Booking and Income coordinator you will be responsible for monitoring incoming referrals, from GPs and internal to the Trust. You will be expected to book patients into the appropriate clinics within tight timeframes, maintaining full oversight of demand and capacity of the service. You will be expected to work flexibly covering other team members as needed.

You will be able to suggest ways to increase quality and service improvements and evaluate these in collaboration with management and internal teams

You will be able to create and validate record keeping processes.

You will work closely with the UroOncology admin and clinical team to ensure that the service runs efficiently and meets cancer waiting time targets.

• The main tasks this post-holder will carry out are:
• Monitoring e-referral system and internal referrals

Booking appointments in a timely manner and promptly flagging any capacity issues

Communicating effectively with patients when booking their appointments

Responding to queries via telephone and email

Showing compassion and empathy for patients who are potentially going to receive a cancer diagnosis

Maintaining communication with relevant clinicians, to ensure they are supported and aware of any patient concerns.

Covering other admin team members when they are absent, as needed

About us

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)

• National Hospital for Neurology and Neurosurgery

• Royal National ENT and Eastman Dental Hospitals

• University College Hospital Grafton Way Building

• Royal London Hospital for Integrated Medicine

• University College Hospital Macmillan Cancer Centre

• The Hospital for Tropical Diseases

• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.