Job summary
The successful candidate will work alongside 2x service managers to lead and manage the administrative teams supporting patient care within the Haematology department. This role ensures the efficient day-to-day running of services, focusing on delivering high-quality administration for patients, carers, and referrers.
The post-holder will drive continuous improvement by managing outpatient pathways, supporting performance targets, and leading key projects related to quality, efficiency, and service development. The role also involves staff management and fostering strong communication across multidisciplinary teams to achieve patient-centered outcomes.
Main duties of the job
o Lead and manage non-clinical administrative teams, ensuring high standards of service delivery and staff development. o Oversee patient pathway management, validating access data, and driving improvements in data quality and capacity planning. o Monitor, report, and achieve key performance indicators related to patient care, governance, activity, and workforce targets. o Support and lead service-wide projects focused on quality improvement, efficiency, productivity, and compliance with national health initiatives. o Collaborate with clinical leads and senior nursing staff to redesign pathways and optimise resource utilisation. o Ensure effective communication within teams and across departments, handling complaints, audit processes, and patient engagement activities. o Deputise for the Assistant General Manager as required and represent the Division at internal and external meetings.
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
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University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
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National Hospital for Neurology and Neurosurgery
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Royal National ENT and Eastman Dental Hospitals
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University College Hospital Grafton Way Building
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Royal London Hospital for Integrated Medicine
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University College Hospital Macmillan Cancer Centre
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The Hospital for Tropical Diseases
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University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust
*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.
UCLH top trust to work at in England for the second year running!: University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust
*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.
UCLH top trust to work at in England for the second year running!: University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
Person Specification
Knowledge and Qualifications
Essential
- Degree and/or relevant experience
Experience
Essential
- Previous managerial experience in a large and complex organisation, preferably within the NHS
- Proven experience in service improvement and development
- Proven experience in effective management of budget and effective leadership of staff
- A proven record of success in managing change while also developing and maintaining high standards of quality
Desirable
- Proven experience in business planning and in the development and effective leadership implementation of complex strategic and operational plans
Skills and Abilities
Essential
- Proven track record of working under pressure to strict deadlines
- Ability to prioritise effectively
- The ability to work co - operatively with both clinical and non -clinical staff including other management teams of the Trust and to develop effective working relationships within the directorate
- Strong negotiation and influencing skills with ability to motivate and engage individuals and teams
- Quality focussed with an innovative approach and the ability to solve complex problems
- A strong understanding of multi -disciplinary issues and commitment to multi - disciplinary working
- Excellent IT skills
- An understating and experience of staff and organisational development
- Evidence of political awareness and sensitivity to the high profile of the Trust
- Excellent communication skills, including the ability to liaise and negotiate effectively at directorate management team level
Desirable
- Experience collecting and analysing performance data to support improvements
Personal Qualities
Essential
- A facilitative and inclusive approach to management
Personal and People Development
Essential
- Experience in supervising or managing multiple members of staff
Other Requirements
Essential
- Demonstrate a commitment to self-development with ability to demonstrate knowledge of current thinking and policy affecting health and public sector
- Demonstratable understanding of the Equality, Diversity, and Inclusion
Person Specification
Knowledge and Qualifications
Essential
- Degree and/or relevant experience
Experience
Essential
- Previous managerial experience in a large and complex organisation, preferably within the NHS
- Proven experience in service improvement and development
- Proven experience in effective management of budget and effective leadership of staff
- A proven record of success in managing change while also developing and maintaining high standards of quality
Desirable
- Proven experience in business planning and in the development and effective leadership implementation of complex strategic and operational plans
Skills and Abilities
Essential
- Proven track record of working under pressure to strict deadlines
- Ability to prioritise effectively
- The ability to work co - operatively with both clinical and non -clinical staff including other management teams of the Trust and to develop effective working relationships within the directorate
- Strong negotiation and influencing skills with ability to motivate and engage individuals and teams
- Quality focussed with an innovative approach and the ability to solve complex problems
- A strong understanding of multi -disciplinary issues and commitment to multi - disciplinary working
- Excellent IT skills
- An understating and experience of staff and organisational development
- Evidence of political awareness and sensitivity to the high profile of the Trust
- Excellent communication skills, including the ability to liaise and negotiate effectively at directorate management team level
Desirable
- Experience collecting and analysing performance data to support improvements
Personal Qualities
Essential
- A facilitative and inclusive approach to management
Personal and People Development
Essential
- Experience in supervising or managing multiple members of staff
Other Requirements
Essential
- Demonstrate a commitment to self-development with ability to demonstrate knowledge of current thinking and policy affecting health and public sector
- Demonstratable understanding of the Equality, Diversity, and Inclusion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University College London Hospitals NHS Foundation Trust
Address
University College London Hospital
250 Euston Road
London
NW1 2PG
Employer's website
https://www.uclh.nhs.uk (Opens in a new tab)
