Job summary
An exciting opportunity has arisen to join the Urology management team as Service Manager from September 2025. The post holder will provide leadership to the administrative teams for the Andrology and Reconstructive Urology sub-specialities in the department, as well as to the Westmoreland Street Outpatients Department.
This role requires someone who is proactive, has excellent communication skills, able to manage a high-volume workload and has strong operational and problem-solving experience. The role of Service Manager in Urology will have a strong focus on delivering positive patient experience, supporting the department to achieve key performance targets and take an active role in delivering service improvements for both patient pathways and the Outpatients department.
Main duties of the job
This is a full-time post working closely alongside a multidisciplinary team. The successful candidate will be responsible for the day-to-day service management of their respective Urology sub-specialities, and the outpatients department with responsibility for patient access to both inpatient and outpatient care. The Service Manager will be the initial point of escalation for issues and challenges that arise and will work closely with administrative, clinical and management teams to problem solve and drive forwards service improvements. This post is key to the delivery of performance targets including activity and workforce within the Division and providing leadership to the administrative teams within Urology to provide a high-quality administrative service to all patients, carers and referring practitioners.
The post holder will be a team player who must promote and demonstrate our Trust Values, behaviours and standards.
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
National Hospital for Neurology and Neurosurgery
Royal National ENT and Eastman Dental Hospitals
University College Hospital Grafton Way Building
Royal London Hospital for Integrated Medicine
University College Hospital Macmillan Cancer Centre
The Hospital for Tropical Diseases
University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Please note, due to anticipated high volumes of applications, this vacancy may close earlier than the listed closing date. You are advised not to delay submitting your completed application
Come and be a part of the best NHS trust in England to work for, according to our staff*
* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.
UCLH recognises the benefits of flexible working for staff To find out more, visit: Flexible working.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Please note, due to anticipated high volumes of applications, this vacancy may close earlier than the listed closing date. You are advised not to delay submitting your completed application
Come and be a part of the best NHS trust in England to work for, according to our staff*
* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.
UCLH recognises the benefits of flexible working for staff To find out more, visit: Flexible working.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Person Specification
Experience
Essential
- Previous managerial experience in a large and complex organisation preferably within the NHS
- Proven experience in service improvement and development
- Proven experience in effective management and leadership of staff.
- A proven record of success in managing change while also developing and maintaining high standards of quality.
Skills and Abilities
Essential
- Excellent communication skills, including the ability to liaise and negotiate effectively at directorate management team level.
- Proven track record of working under pressure to strict deadlines.
- Ability to prioritise effectively.
- Excellent IT skills.
Values
Essential
- Demonstrate ability to meet Trust Values of safety, kindness, teamwork and improving.
Communication
Essential
- To have a high degree of interpersonal and communication skills, to liaise with a wide range of hospital personnel: consultants, clinicians, secretaries, ward clerks and others orally, in writing or electronically in a professional and courteous manner.
- The ability to challenge, question and clarify by reasonable argument to a satisfactory resolution of issues.
- Can empathise and appreciate the needs and feelings of patients.
Responsibilities towards promoting Equality Diversity and Inclusion
Essential
- Demonstratable understanding of the Equality, Diversity, and Inclusion and/or Knowledge of the NHS obligations under the Equality Act 2010 and the Public Sector Equality Duties
Infection risk to self, colleagues, patients, relatives, and visitors
Essential
- Being familiar with, and adhering to Trust policies and guidance on infection prevention and control.
- Completing all required training and education (both via e-learning and face to face) on infection prevention and control.
- Including infection prevention and control as an integral part of your continuous personal/professional development and included in your annual appraisal
- Taking personal responsibility so far as is reasonably practicable, in helping ensure that effective prevention and control of health care associated infections is embedded into everyday practice and applied consistently.
Knowledge and Qualifications
Essential
- Degree and/or an appropriate professional qualification or equivalent experience
Person Specification
Experience
Essential
- Previous managerial experience in a large and complex organisation preferably within the NHS
- Proven experience in service improvement and development
- Proven experience in effective management and leadership of staff.
- A proven record of success in managing change while also developing and maintaining high standards of quality.
Skills and Abilities
Essential
- Excellent communication skills, including the ability to liaise and negotiate effectively at directorate management team level.
- Proven track record of working under pressure to strict deadlines.
- Ability to prioritise effectively.
- Excellent IT skills.
Values
Essential
- Demonstrate ability to meet Trust Values of safety, kindness, teamwork and improving.
Communication
Essential
- To have a high degree of interpersonal and communication skills, to liaise with a wide range of hospital personnel: consultants, clinicians, secretaries, ward clerks and others orally, in writing or electronically in a professional and courteous manner.
- The ability to challenge, question and clarify by reasonable argument to a satisfactory resolution of issues.
- Can empathise and appreciate the needs and feelings of patients.
Responsibilities towards promoting Equality Diversity and Inclusion
Essential
- Demonstratable understanding of the Equality, Diversity, and Inclusion and/or Knowledge of the NHS obligations under the Equality Act 2010 and the Public Sector Equality Duties
Infection risk to self, colleagues, patients, relatives, and visitors
Essential
- Being familiar with, and adhering to Trust policies and guidance on infection prevention and control.
- Completing all required training and education (both via e-learning and face to face) on infection prevention and control.
- Including infection prevention and control as an integral part of your continuous personal/professional development and included in your annual appraisal
- Taking personal responsibility so far as is reasonably practicable, in helping ensure that effective prevention and control of health care associated infections is embedded into everyday practice and applied consistently.
Knowledge and Qualifications
Essential
- Degree and/or an appropriate professional qualification or equivalent experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University College London Hospitals NHS Foundation Trust
Address
University College Hospital at Westmoreland Street
16-18 Westmoreland Street
London
W1G 8PH
Employer's website
https://www.uclh.nhs.uk (Opens in a new tab)
