Job summary
Haematology Cancer Services is seeking an enthusiastic and bright individual who enjoys working in a busy, friendly, multi-disciplinary team environment. In this role, you will be working as a Ward Administrator on our Haematology Wards.
You will also be required to cover our busy main reception in the Grafton Way Building on an Ad - Hoc basis. Delivering quality service is at the forefront of our operations. Therefore, excellent customer service skills and a calm can-do attitude are crucial. This is a varied role, that offers the chance to join a friendly, professional, supportive team.
Main duties of the job
This is an exciting opportunity to join UCLH. The successful applicant will be self-motivated and able to work autonomously, performing administrative duties including, but not limited to admitting patients into our patient information system, EPIC; uploading medical documents and clinical correspondence; collecting inpatient notes; supporting with patient discharges and providing administrative support to all clinical staff. You will be attentive to the reception & ward surroundings. Responsible for raising minor repair notifications as needed. Additionally, you will provide cross-cover for other ward administrators during times of leave or heavy workload to ensure the service consistently meets the needs of departmental staff. This is a permanent full-time role with a 37.5-hour workweek. There are shift patterns for the Main Reception include an early shift from 7:00 am to 3:30 pm, a late shift from 11:30 am to 7:30 pm, and a regular shift from 9:00 am to 5:00 pm. Weekend shifts, either Saturday or Sunday, are from 9:00 am to 5:00 pm. When working on the wards the hours are 8.00am - 4.00pm. We are looking for a candidate eager to enhance their skills and knowledge. The work is varied and interesting, providing a solid foundation for career progression.
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
National Hospital for Neurology and Neurosurgery
Royal National Throat, Nose and Ear Hospital
Eastman Dental Hospital
Royal London Hospital for Integrated Medicine
University College Hospital Macmillan Cancer Centre
The Hospital for Tropical Diseases
University College Hospitals at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Please note, this vacancy may close before the listed closing date. We advise you not to delay submitting your completed application.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Please note, this vacancy may close before the listed closing date. We advise you not to delay submitting your completed application.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent, including Grade C or higher in English and Maths
- Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act
Desirable
- Level 3 in Business Administration, Customer, Service, Healthcare Support Services or equivalent qualification
Experience
Essential
- Knowledge of administrative procedures, acquired through training and/or previous experience of working in an administrative environment
- Previous demonstrable experience of working in a customer facing environment, with knowledge of a comprehensive range of administrative procedures
- Experience of working in a non-routine environment, with demonstrable evidence of being able to respond to queries and deal with unpredictable situations
Desirable
- Previous NHS experience, or experience of working in a healthcare setting
Skills and Abilities
Essential
- Excellent customer care, administrative and organisational skills
- Flexible and supportive approach to team working
- Ability to make decisions in a constantly changing environment, using judgement to deal with queries or escalate where necessary
- Able to deal with sensitive information with tact, diplomacy and understanding
- A willingness to undertake further training as necessary and relevant to meet the needs of the department/team
- Excellent IT skills, including Word, Excel, PowerPoint, Access/databases and the Internet/email
Specific Requirements
Essential
- Able to work at weekends
- Early Shift 7am - 3pm
- Late Shift 11.30am - 7.30pm
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent, including Grade C or higher in English and Maths
- Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act
Desirable
- Level 3 in Business Administration, Customer, Service, Healthcare Support Services or equivalent qualification
Experience
Essential
- Knowledge of administrative procedures, acquired through training and/or previous experience of working in an administrative environment
- Previous demonstrable experience of working in a customer facing environment, with knowledge of a comprehensive range of administrative procedures
- Experience of working in a non-routine environment, with demonstrable evidence of being able to respond to queries and deal with unpredictable situations
Desirable
- Previous NHS experience, or experience of working in a healthcare setting
Skills and Abilities
Essential
- Excellent customer care, administrative and organisational skills
- Flexible and supportive approach to team working
- Ability to make decisions in a constantly changing environment, using judgement to deal with queries or escalate where necessary
- Able to deal with sensitive information with tact, diplomacy and understanding
- A willingness to undertake further training as necessary and relevant to meet the needs of the department/team
- Excellent IT skills, including Word, Excel, PowerPoint, Access/databases and the Internet/email
Specific Requirements
Essential
- Able to work at weekends
- Early Shift 7am - 3pm
- Late Shift 11.30am - 7.30pm
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University College London Hospitals NHS Foundation Trust
Address
University College Hospital Grafton Way Building
1 Grafton Way
London
WC1E 6AS
Employer's website
https://www.uclh.nhs.uk (Opens in a new tab)
