Job summary
We are looking for an inspirational leader who cares as passionately as we do about the quality and safety of the care we offer our patients at the Royal National ENT & Eastman Dental Hospitals, UCLH.
This role will lead the division in all aspects of Quality & Safety, including patient complaints, guidelines and clinical effectiveness, clinical audit, learning from incidents and risk management. They will also play a key role in leading the division to ensure compliance with our regulatory bodies, such as the Care Quality Commission.
Leading a team of two others to support delivery, this role is a key part of the divisions leadership team and represents an exciting opportunity for a leader with the right skills and experience in quality and safety.
Main duties of the job
This role will cover areas including:
o Care Quality Commission Complianceo Risk Managemento Incident Managemento Learning from Incidentso Clinical audit and effectivenesso Guidelines and Clinical Effectivenesso Complaintso Quality & safety strategy and communication across the hospitalo Claims and Inquests
Please see the job description for a more detailed breakdown of these duties.
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust
*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.
UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust
*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.
UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Person Specification
Knowledge & Qualifications
Essential
- Educated to Masters level or equivalent evidence of successful study at a higher level within a specialist environment of clinical effectiveness/project management
- Management qualification or equivalent experience of leading and developing individuals and teams
Desirable
- Clinical background / qualification e.g. first level nursing qualification
Knowledge, Training and Experience
Essential
- Experience of working in the NHS, in at least 3 relevant fields e.g. audit, guidelines, complaints, risk, CQC work, claims.
- Patient Safety Incident Response Framework (PSIRF) Training
- Understanding of the NHS Complaints procedure and current national issues.
- Appreciation of the critical issues in the management of complaints
- Experience and/or involvement in the complaint investigation process
- Experience in the management of Patient Safety Incident Investigations
- Expertise in Root Cause Analysis (RCA)
- Experience of working in a large and complex health environment at corporate level (or on trustwide issues)
- Detailed knowledge and understanding of the Care Quality Commission regulations
- Ability to prepare and deliver presentations to all levels of an organisation
- Knowledge of quality and safety clinical governance policy framework and related documents
- Advanced written skills with experience of different writing styles including reports, action plans, summaries and policies.
- Demonstrable knowledge and experience of critical appraisal skills / the ability to evaluate and critically appraise information
Desirable
- After Action Review (AAR) Training
- Experience in training and/or coaching in root cause analysis and being open
- Detailed demonstrable knowledge and experience of clinical effectiveness e.g. principles and practice of clinical audit methodologies and clinical guideline development/implementation and monitoring
- Awareness of Government policies and strategies in relation to clinical effectiveness
Other requirements, including:
Essential
- The ability to encourage, enthuse and lead others
- Well organised, methodical and analytical
- Ability to plan and organise a varying work load effectively to meet deadlines in the short and long term.
- Understanding of Equality, Diversity and Inclusion
- Embodies Trust Values of Safety, Kindness, Improving & Teamwork
Person Specification
Knowledge & Qualifications
Essential
- Educated to Masters level or equivalent evidence of successful study at a higher level within a specialist environment of clinical effectiveness/project management
- Management qualification or equivalent experience of leading and developing individuals and teams
Desirable
- Clinical background / qualification e.g. first level nursing qualification
Knowledge, Training and Experience
Essential
- Experience of working in the NHS, in at least 3 relevant fields e.g. audit, guidelines, complaints, risk, CQC work, claims.
- Patient Safety Incident Response Framework (PSIRF) Training
- Understanding of the NHS Complaints procedure and current national issues.
- Appreciation of the critical issues in the management of complaints
- Experience and/or involvement in the complaint investigation process
- Experience in the management of Patient Safety Incident Investigations
- Expertise in Root Cause Analysis (RCA)
- Experience of working in a large and complex health environment at corporate level (or on trustwide issues)
- Detailed knowledge and understanding of the Care Quality Commission regulations
- Ability to prepare and deliver presentations to all levels of an organisation
- Knowledge of quality and safety clinical governance policy framework and related documents
- Advanced written skills with experience of different writing styles including reports, action plans, summaries and policies.
- Demonstrable knowledge and experience of critical appraisal skills / the ability to evaluate and critically appraise information
Desirable
- After Action Review (AAR) Training
- Experience in training and/or coaching in root cause analysis and being open
- Detailed demonstrable knowledge and experience of clinical effectiveness e.g. principles and practice of clinical audit methodologies and clinical guideline development/implementation and monitoring
- Awareness of Government policies and strategies in relation to clinical effectiveness
Other requirements, including:
Essential
- The ability to encourage, enthuse and lead others
- Well organised, methodical and analytical
- Ability to plan and organise a varying work load effectively to meet deadlines in the short and long term.
- Understanding of Equality, Diversity and Inclusion
- Embodies Trust Values of Safety, Kindness, Improving & Teamwork
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Employer details
Employer name
University College London Hospitals NHS Foundation Trust
Address
Royal National ENT and Eastman Dental Hospitals, UCLH
47-49 Huntley Street
London
WC1E 6DG
Employer's website
https://www.uclh.nhs.uk (Opens in a new tab)
