Job summary
An exciting opportunity has arisen within the Switchboard Department. This is a demanding role where you take personal responsibility for dealing with hospital patients and staff. As a Switchboard Operator, you will cover multiple calls for all our Trust wide Hospital sites. Dealing with a multitude of Emergency calls, such as Fire Alarm Activations, Adult Cardiac Arrest calls, to name but a few.
Main duties of the job
The UCLH Switchboard also manages the on-site Emergency calls. These calls can be related to anything from a Fire Alarm Activation to a Cardiac Arrest call. Each Emergency call being as important as the other, all calls must be dealt with in a very short timeframe and in a precise manner.
The Switchboard Operators report directly to three Supervisors, who in turn report directly to the Operational Switchboard Manager. The Trust UCLH Switchboard provides support to the entire Trust network of Hospitals and provides important assistance in relation to Clinical Support. Some key initiatives for the department are:
o Bleep management and support to all Clinical areas.o Dealing with all internal emergency calls.o Dealing with incoming and outgoing calls daily.o Assisting in the administration of Internal Incident Cascades.o Management of the Trust I-message emergency system.o Management of the internal Super Directory.
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust
*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.
UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust
*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.
UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
Person Specification
Knowledge and Qualifications
Essential
- Educated to GCSE standard. Relevant NVQ or equivalent.
Experience
Essential
- 2 years Switchboard experience on a large Switchboard within a similar environment.
- Customer oriented, confident, reliable, approachable and self-motivated team player willing and able to contribute ideas to the team.
Communication & Customer Care.
Essential
- Ability to communicate on all levels, in a clear and precise manner at all times.
- Promote a professional service.
- Promote patient care, friendly and welcoming at all times.
Person Specification
Knowledge and Qualifications
Essential
- Educated to GCSE standard. Relevant NVQ or equivalent.
Experience
Essential
- 2 years Switchboard experience on a large Switchboard within a similar environment.
- Customer oriented, confident, reliable, approachable and self-motivated team player willing and able to contribute ideas to the team.
Communication & Customer Care.
Essential
- Ability to communicate on all levels, in a clear and precise manner at all times.
- Promote a professional service.
- Promote patient care, friendly and welcoming at all times.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University College London Hospitals NHS Foundation Trust
Address
University College London Hospital
250 Euston Road
London
NW1 2PG
Employer's website
https://www.uclh.nhs.uk (Opens in a new tab)
