Proton Beam Therapy Receptionist/Concierge

Job summary

This post offers an exciting opportunity to join the proton beam therapy (PBT) service at UCLH. The postholder will play a key role in providing a good service to patients. They will be responsible for checking patients in for their appointment, updating them on any delays and outcoming appointments. They will also be responsible for booking interpreters and transport when required.

This position will also have a strong focus on delivering an excellent patient experience. As many PBT patients will be travelling in from different parts of the country, this role will help support them settling in by providing information on the local area, and potential activities they can do. Many of the patients will be coming in daily for a five to six week period, so they will be able to get to know them, and help them feel at home in London. The successful applicant will therefore need to have good communication and customer service skills.

Main duties of the job

To provide comprehensive administrative and reception services to the PBT department, ensuring the highest quality standards and exceptional service to patients and their families. This includes greeting patients courteously, managing check-ins via ARIA and EPIC systems, maintaining a tidy waiting area, and offering non-clinical advice and support. The role involves effective communication to address patient queries, update waiting times, and ensure patient appointments are coordinated smoothly. Additionally, the position requires maintaining confidentiality, assisting with departmental tasks, and participating in the training of new receptionists. Flexibility and a caring attitude are essential to ensure patients feel welcomed.

About us

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)

• National Hospital for Neurology and Neurosurgery

• Royal National ENT and Eastman Dental Hospitals

• University College Hospital Grafton Way Building

• Royal London Hospital for Integrated Medicine

• University College Hospital Macmillan Cancer Centre

• The Hospital for Tropical Diseases

• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.