Job summary
The division of Surgical Specialities manages the departments of trauma & orthopaedics, head & neck, Urology and Thoracic surgery. The division is seeking an enthusiastic, forward thinking quality, safety and improvement manager. With a focus on the complaints process, this position will be a key role in supporting the clinical governance processes within the division.
Main duties of the job
The role will include responding to complaints, liaising with complainants and developing and supporting the improvement process to embed learning from complaints and other governance improvements. The post will work closely with the divisional management and clinical team and will line manage the quality and safety facilitator.
We are seeking an individual with experience in liaising with and supporting patients, families and carers and a keen interest in improvement.
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust
*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.
UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
This vacancy has been advertised in accordance with the new NHS pay rate which will take effect from autumn 2024. Please note if your employment starts before the 24/25 pay scales are implemented you will be paid under the 23/24 pay scales and any backpay will be adjusted accordingly. Further information can be found at https://www.nhsemployers.org/articles/pay-scales-202425
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust
*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.
UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
This vacancy has been advertised in accordance with the new NHS pay rate which will take effect from autumn 2024. Please note if your employment starts before the 24/25 pay scales are implemented you will be paid under the 23/24 pay scales and any backpay will be adjusted accordingly. Further information can be found at https://www.nhsemployers.org/articles/pay-scales-202425
Person Specification
Knowledge and Qualifications
Essential
- Educated to Masters level or equivalent evidence of successful study at a higher level within a specialist environment of clinical effectiveness/project management
- Management qualification or equivalent experience of leading and developing individuals and teams, or equivalent experience.
- Educated to degree level or equivalent.
Experience & Skills
Essential
- Extensive experience working in the NHS, in relevant fields e.g. audit, guidelines, project management, policy strategy and development.
- Demonstrable leadership experience with evidence of affecting change, process redesign and establishing monitoring/evaluation mechanisms within an NHS setting
- Experience in supporting complex projects.
- Experience of working in a large and complex health environment at corporate level.
- Project management skills - ability to plan, manage and monitor according to the project framework and within the agreed budget.
- Strong organisational and problem-solving skills with the ability to deliver objectives within an agreed timeframe
- Creativity and ability design communication materials to display complex content/data in a professional, innovative and clearly/easily understood way via slide-decks or other
- Ability to prepare and deliver presentations to all levels of an organisation.
- Advanced written skills with experience of different writing styles including reports, action plans, summaries and policies.
- Experience of gathering, collating and documenting large bodies of evidence.
- Ability of making decisions where there is no policy in place, conflict, or a significant degree of uncertainty.
- Understanding of quality improvement techniques.
- IT Skills: word processing, databases, spreadsheets, Power point, web browsing software.
Desirable
- In depth awareness of Government policies and strategies in relation to clinical effectiveness.
- Detailed knowledge and understanding of the Care Quality Commission regulations and legislation.
- Knowledge of Microsoft Project and Visio
- Specialist knowledge of clinical governance policy framework.
Person Specification
Knowledge and Qualifications
Essential
- Educated to Masters level or equivalent evidence of successful study at a higher level within a specialist environment of clinical effectiveness/project management
- Management qualification or equivalent experience of leading and developing individuals and teams, or equivalent experience.
- Educated to degree level or equivalent.
Experience & Skills
Essential
- Extensive experience working in the NHS, in relevant fields e.g. audit, guidelines, project management, policy strategy and development.
- Demonstrable leadership experience with evidence of affecting change, process redesign and establishing monitoring/evaluation mechanisms within an NHS setting
- Experience in supporting complex projects.
- Experience of working in a large and complex health environment at corporate level.
- Project management skills - ability to plan, manage and monitor according to the project framework and within the agreed budget.
- Strong organisational and problem-solving skills with the ability to deliver objectives within an agreed timeframe
- Creativity and ability design communication materials to display complex content/data in a professional, innovative and clearly/easily understood way via slide-decks or other
- Ability to prepare and deliver presentations to all levels of an organisation.
- Advanced written skills with experience of different writing styles including reports, action plans, summaries and policies.
- Experience of gathering, collating and documenting large bodies of evidence.
- Ability of making decisions where there is no policy in place, conflict, or a significant degree of uncertainty.
- Understanding of quality improvement techniques.
- IT Skills: word processing, databases, spreadsheets, Power point, web browsing software.
Desirable
- In depth awareness of Government policies and strategies in relation to clinical effectiveness.
- Detailed knowledge and understanding of the Care Quality Commission regulations and legislation.
- Knowledge of Microsoft Project and Visio
- Specialist knowledge of clinical governance policy framework.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
