Job summary
This is an exciting opportunity for someone interested in working in both a training and digital healthcare role to support our Electronic Health Record (Epic) system which went live in April 2019.
We are looking for a skilled, experienced and enthusiastic Senior Principal Trainer to join our innovative Epic Training team.
Patients are at the centre of everything we do. Our Electronic Health Record - Epic - helps to ensure that we continue to get better at delivering services and treatment plans designed around patient needs. Our vision is to create a digitally enabled organisation that supports the delivery of efficient and effective patient care, achieved through easy-to-use systems that provide staff and patients with access to the right information, in the right place, at the right time. To help us to achieve this vision, we are looking for passionate individuals to join our training team.
Main duties of the job
As a Senior Principal Trainer, you will design and deliver Epic training to staff across all professions. A good understanding of key clinical workflows and terminology is therefore required, with clinical experience desirable.
You will lead on the design and delivery of allocated Epic training courses; help create Epic eLearning; assist with quality improvement projects relating to Epic design and implementation; work closely with specialist leads and educators, and be part of the Epic superuser community we have here at UCLH. As part of this role, you will also need to undertake and complete a formal Epic qualification.
This role will include designing and delivering Cogito, Reporting and BI (including PowerBI) Training to RNOH & UCLH. This role will work closely with our Business Intelligence Team.
We are looking for a friendly, enthusiastic team member who can adapt to this fast-paced and broad role. Applicants will require strong analytical skills and the ability to troubleshoot and adjust priorities quickly to the rapidly changing needs of a large teaching hospital.
Please be aware as part of the selection process, candidates will need to undertake and pass the Epic Aptitude Test. Candidates who do not pass the test will unfortunately not be considered for the role, due to the requirements and standards set by our EHRS supplier (Epic).
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust
*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.
UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
This vacancy has been advertised in accordance with the new NHS pay rate which will take effect from autumn 2024. Please note if your employment starts before the 24/25 pay scales are implemented you will be paid under the 23/24 pay scales and any backpay will be adjusted accordingly. Further information can be found at https://www.nhsemployers.org/articles/pay-scales-202425
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust
*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.
UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
This vacancy has been advertised in accordance with the new NHS pay rate which will take effect from autumn 2024. Please note if your employment starts before the 24/25 pay scales are implemented you will be paid under the 23/24 pay scales and any backpay will be adjusted accordingly. Further information can be found at https://www.nhsemployers.org/articles/pay-scales-202425
Person Specification
Knowledge and Qualifications
Essential
- Educated to degree level (or equivalent professional qualification/experience), plus higher professional clinical/management experience or qualifications at master's level
- Good knowledge and understanding of NHS clinical, administrative and operational workflows
- Hold (or be willing to work towards) technical configuration accreditation following the EHRS provider's training programme
- Specialist knowledge of EHRS including Epic certification
Experience
Essential
- Experience of build, configuration and testing on the Epic training environment
- Experience of principles and procedures of software development and associated standardisation principles
- Experience of delivering training to Groups, both in person and virtually
- Previous NHS or Healthcare experience
- Previous experience of working within a complex, change-driven environment
Technical Skills and Abilities
Essential
- Ability to understand complex problems, analyse and document workflows and current practice, identifying opportunities for change
- Proficient in Ms Office applications (Teams, Word, Powerpoint and Excel)
Communication & Influencing Skills
Essential
- Strong interpersonal skills, effective communication and follow-up skills
- Able to communicate effectively with colleagues and at all levels of the organization, both verbally and writing
- Ability to communicate technical concepts in simple/non-jargon terms so that end-users can understand
- Ability to support and reassure delegates and end-users who may be struggling to use the system, deploying tact and diplomacy where required
- Ability to communicate confidently and credibly with senior management
- The ability to lead meetings, prioritise tasks and resolve conflicts
Other
Essential
- Sound organisational skills; ability to prioritise demanding workload in a high pressure and very challenging environment, maintaining delivery of quality outputs to tight deadlines
- Ability to promote team collaboration and development
- Resilient approach and flexible attitude to work
Person Specification
Knowledge and Qualifications
Essential
- Educated to degree level (or equivalent professional qualification/experience), plus higher professional clinical/management experience or qualifications at master's level
- Good knowledge and understanding of NHS clinical, administrative and operational workflows
- Hold (or be willing to work towards) technical configuration accreditation following the EHRS provider's training programme
- Specialist knowledge of EHRS including Epic certification
Experience
Essential
- Experience of build, configuration and testing on the Epic training environment
- Experience of principles and procedures of software development and associated standardisation principles
- Experience of delivering training to Groups, both in person and virtually
- Previous NHS or Healthcare experience
- Previous experience of working within a complex, change-driven environment
Technical Skills and Abilities
Essential
- Ability to understand complex problems, analyse and document workflows and current practice, identifying opportunities for change
- Proficient in Ms Office applications (Teams, Word, Powerpoint and Excel)
Communication & Influencing Skills
Essential
- Strong interpersonal skills, effective communication and follow-up skills
- Able to communicate effectively with colleagues and at all levels of the organization, both verbally and writing
- Ability to communicate technical concepts in simple/non-jargon terms so that end-users can understand
- Ability to support and reassure delegates and end-users who may be struggling to use the system, deploying tact and diplomacy where required
- Ability to communicate confidently and credibly with senior management
- The ability to lead meetings, prioritise tasks and resolve conflicts
Other
Essential
- Sound organisational skills; ability to prioritise demanding workload in a high pressure and very challenging environment, maintaining delivery of quality outputs to tight deadlines
- Ability to promote team collaboration and development
- Resilient approach and flexible attitude to work
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University College London Hospitals NHS Foundation Trust
Address
University College London Hospitals
250 Euston Road
London
NW1 2PG
Employer's website
https://www.uclh.nhs.uk (Opens in a new tab)
