Job summary
We have a unique new opportunity for an enthusiastic and highly skilled person to join the new UCLH Proton Beam Therapy Department.
We are looking to recruit someone with outstanding communication skills and a caring, patient-centred approach to work within the department which includes a Macmillan Living Room - a supportive space within the department for patients receiving PBT. The successful candidate will be a core member of the Macmillan Information and Support team providing practical and emotional support to patients living with cancer and their families. They will be able to co-ordinate care pathways and provide education and support for patients with non-complex health needs. They will perform a range of non-clinical procedures as required, to varying degrees of complexity. The successful candidate will assist with the day-to-day organisation of the Macmillan Living Room providing holistic patient care.
As we offer a wide range of services, this is an excellent opportunity to develop your communication and care skills and broaden your current skill base whilst working in a supportive team.
We are looking for someone who will enjoy the challenges of working within the cancer environment. Previous experience in health and social care work is essential. IT skills and previous administration and clerical experience are also expected.
This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.
Main duties of the job
The postholder will:
- Support the Macmillan Information and Support Radiographer and Radiotherapy/PBT Review Team in providing holistic patient care.
- Provide regular supported conversations with the person living with cancer, assessing their holistic needs, and supporting them to self-manage by providing relevant information and advice, and signposting to other Macmillan resources and services available to meet their identified needs.
- Following a holistic needs assessment, coordinate care with the person living with cancer so they can access the right help at the right time, providing a seamless experience of care. Checks that the person is able to self-manage and provides a flexible and personalised response to any changes in need.
- Navigate the complex health and social care system, both during and following completion of cancer treatment, by building relationships with professionals and facilitating access to these services including generating referrals on the person's behalf where necessary.
- Provide practical and emotional support to the person living with cancer and their families.
- Recognise information needs may change over time and works with the person to ensure they have all the information and support they need at all stages of the cancer journey.
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Job description
Job responsibilities
This vacancy has been advertised in accordance with the new NHS pay rate which will take effect from autumn 2024. Please note if your employment starts before the 24/25 pay scales are implemented you will be paid under the 23/24 pay scales and any backpay will be adjusted accordingly. Further information can be found athttps://www.nhsemployers.org/articles/pay-scales-202425
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Use personal effectiveness and knowledge to contribute to the development and delivery of a quality service. Ensure a high standard of care for all patients by effective communication and support with patients, carers and the wider health care team. To empathise with patients fears and demands in a professional and sensitive manner. Contribute to undertaking audit and to participate in research where appropriate. Work proactively as a member of the multi-disciplinary and multi professional healthcare team, in support of registered clinical staff.
Come and be a part of the best NHS trust in England to work for, according to our staff*
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust
*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.
UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
Job description
Job responsibilities
This vacancy has been advertised in accordance with the new NHS pay rate which will take effect from autumn 2024. Please note if your employment starts before the 24/25 pay scales are implemented you will be paid under the 23/24 pay scales and any backpay will be adjusted accordingly. Further information can be found athttps://www.nhsemployers.org/articles/pay-scales-202425
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Use personal effectiveness and knowledge to contribute to the development and delivery of a quality service. Ensure a high standard of care for all patients by effective communication and support with patients, carers and the wider health care team. To empathise with patients fears and demands in a professional and sensitive manner. Contribute to undertaking audit and to participate in research where appropriate. Work proactively as a member of the multi-disciplinary and multi professional healthcare team, in support of registered clinical staff.
Come and be a part of the best NHS trust in England to work for, according to our staff*
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust
*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.
UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
Person Specification
Knowledge and Qualifications
Essential
- GCSE English Language and Mathematics (Grades A-C) or equivalent
- NVQ4 or NVQ3 plus additional training to diploma level equivalent, or equivalent through short courses
Desirable
- Evidence of continued role development
- Coaching or teaching qualification
Experience
Essential
- Relevant health or social care experience at AfC Band 3 or equivalent
- Experience of multi-professional working
- Experience in the use of data management
- Understanding of person-centred care
- Understanding of the health and social care environment
- Experience of coach/teaching patients and carers
- Understanding of Macmillan Cancer Support and its role across the UK.
Desirable
- Knowledge of relevant cancer
Skills and Ability
Essential
- IT skills
- Effective organisation skills
- Practical problem solving skills
- Ability to work within a team
- Ability to motivate self and others
- Flexible attitude to working
- Accurate written communication of information
- Ability to ask sensitively about information needs
- Ability to retrieve information from a wide range of sources and in different formats.
Person Specification
Knowledge and Qualifications
Essential
- GCSE English Language and Mathematics (Grades A-C) or equivalent
- NVQ4 or NVQ3 plus additional training to diploma level equivalent, or equivalent through short courses
Desirable
- Evidence of continued role development
- Coaching or teaching qualification
Experience
Essential
- Relevant health or social care experience at AfC Band 3 or equivalent
- Experience of multi-professional working
- Experience in the use of data management
- Understanding of person-centred care
- Understanding of the health and social care environment
- Experience of coach/teaching patients and carers
- Understanding of Macmillan Cancer Support and its role across the UK.
Desirable
- Knowledge of relevant cancer
Skills and Ability
Essential
- IT skills
- Effective organisation skills
- Practical problem solving skills
- Ability to work within a team
- Ability to motivate self and others
- Flexible attitude to working
- Accurate written communication of information
- Ability to ask sensitively about information needs
- Ability to retrieve information from a wide range of sources and in different formats.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University College London Hospitals NHS Foundation Trust
Address
University College Hospital Grafton Way Building
1 Grafton Way
London
WC1E 6AS
Employer's website
https://www.uclh.nhs.uk (Opens in a new tab)
