Administration Coordinator

University College London Hospitals NHS Foundation Trust

Information:

This job is now closed

Job summary

As an Administration Coordinator, you will actively manage the administrative processes associated with patient pathways. Your role is essential in ensuring a smooth and efficient service for both the multidisciplinary team and patients, contributing to a high-quality administration service, a positive patient experience, and excellent customer service.

Key Responsibilities:

  • Provide an efficient and effective administrative service to a multidisciplinary team.
  • Actively manage administrative processes and coordinate care associated with patient pathways, including validation, bookings, and resolving queries.
  • Ensure access and quality targets are met, identifying potential delays and escalating these to a team leader or supervisor.
  • Serve as a primary point of contact for patients, providing relevant information and assisting with queries between the multidisciplinary team, patients, relatives, and GPs.

Main duties of the job

  • Collaborate closely with other members of the administrative team and clinical teams, including managers, administrators, nursing and medical staff, allied health professionals, and support workers.
  • Liaise with a range of staff internally and externally across the Trust, and with partner and external organizations.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A role that makes a real difference in the lives of patients.

If you are a motivated and organized individual with a passion for healthcare and excellent customer service, we encourage you to apply for this rewarding role. Join our team and help us deliver exceptional care at UCLH.

About us

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

  • University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)

  • National Hospital for Neurology and Neurosurgery

  • Royal National ENT and Eastman Dental Hospitals

  • University College Hospital Grafton Way Building

  • Royal London Hospital for Integrated Medicine

  • University College Hospital Macmillan Cancer Centre

  • The Hospital for Tropical Diseases

  • University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

Date posted

24 June 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£30,279 to £33,116 a year Per annum inclusive of HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

309-UCLH-4578

Job locations

National Hospital for Neurology & Neurosurgery

Queen Square

London

WC1N 3BG


Job description

Job responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Come and be a part of the best NHS trust in England to work for, according to our staff*

UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust

*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.

UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust.

Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.

Job description

Job responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Come and be a part of the best NHS trust in England to work for, according to our staff*

UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust

*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.

UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust.

Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.

Person Specification

Knowledge and Qualifications

Essential

  • Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
  • Knowledge of the full range of administrative procedures, acquired through training and previous experience of working in an administrative environment.
  • Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act.

Desirable

  • NVQ Level 4 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification.

Experience

Essential

  • Experience of working in a non-routine environment, with demonstrable evidence of problem solving and resolving issues as they arise (acquired through experience and/or training to Vocational level 4 or equivalent)
  • Experience of working in a customer facing environment, resolving queries and using initiative to ensure first-class service delivery.

Desirable

  • Previous NHS experience, or experience of working in a healthcare setting .
Person Specification

Knowledge and Qualifications

Essential

  • Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
  • Knowledge of the full range of administrative procedures, acquired through training and previous experience of working in an administrative environment.
  • Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act.

Desirable

  • NVQ Level 4 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification.

Experience

Essential

  • Experience of working in a non-routine environment, with demonstrable evidence of problem solving and resolving issues as they arise (acquired through experience and/or training to Vocational level 4 or equivalent)
  • Experience of working in a customer facing environment, resolving queries and using initiative to ensure first-class service delivery.

Desirable

  • Previous NHS experience, or experience of working in a healthcare setting .

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

University College London Hospitals NHS Foundation Trust

Address

National Hospital for Neurology & Neurosurgery

Queen Square

London

WC1N 3BG


Employer's website

https://www.uclh.nhs.uk (Opens in a new tab)

Employer details

Employer name

University College London Hospitals NHS Foundation Trust

Address

National Hospital for Neurology & Neurosurgery

Queen Square

London

WC1N 3BG


Employer's website

https://www.uclh.nhs.uk (Opens in a new tab)

For questions about the job, contact:

Rehab Team Leader

Tannia Ahmed

tannia.ahmed@nhs.net

Date posted

24 June 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£30,279 to £33,116 a year Per annum inclusive of HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

309-UCLH-4578

Job locations

National Hospital for Neurology & Neurosurgery

Queen Square

London

WC1N 3BG


Supporting documents

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