Job summary
The UCH Education Centre is a major provider of courses, programmes and eventsand has one of the best resourced training facilities in the NHS comprising a suite ofwell-appointed conference rooms and a leading-edge learning hospital suite. We caterfor both UCLH staff and external clients and deliver a significant amount toward theDirectorate's income targets through room hire, catering, events management and AVservice fees.
We are seeking a highly organised individual who has excellent customer serviceskills. The candidate will be responsible for coordinating courses falling under theUCLH Endoscopy Academy and will support Education Centre front-of-houseservices, ensuring that all staff and external customers receive a high-qualityexperience when using the Education Centre facilities.
Main duties of the job
With administrative and customer facing experience, the successful candidate will have excellent communication and customer service skills; show strong organisational capabilities; and be able to use IT to manage information efficiently and effectively.Previous experience working in an education context is desirable.
We would like the member of staff to start immediately, and the position is expected to last until 30th June 2025.
Please note the role requires shift work and the member of staff needs to be flexibleworking Monday - Friday on either the early shift (07:45-15:45) or late shift (10:00-18:00). This is a hybrid working role, and the post holder will be expected to workonsite 3-4 days a week.
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
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University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
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National Hospital for Neurology and Neurosurgery
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Royal National ENT and Eastman Dental Hospitals
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University College Hospital Grafton Way Building
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Royal London Hospital for Integrated Medicine
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University College Hospital Macmillan Cancer Centre
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The Hospital for Tropical Diseases
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University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust
*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust
*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
Person Specification
Knowledge & Qualifications
Essential
- Educated to GCSE levels 5-9 or equivalent (must include English and Math)
- NVQ Level III, RSA Level III in business administration or evidence of equivalent experience in administration
- Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act
Desirable
- European Computer Driving License (ECDL)
Experience
Essential
- Significant administrative and organisational experience
- Demonstrable knowledge of administrative procedures at a high level of competence acquired through both training and experience
- Proven experience of working in an education or training environment
- Experience of working in a customer facing environment
Desirable
- Experience of working in the NHS
- Experience of working in events or hospitality
- Experience of using content management systems for web editing
Skills & Abilities
Essential
- Demonstrate excellent customer service skills
- Able to support and reassure customers in distress
- Excellent written and verbal communication via telephone, face to face and email, including grammar, punctuation and structuring written text
- Ability to prioritise
- Be organised, flexible and adaptable
- Able to report problems as they arise and solve them where possible
- Able to work effectively as part of a team, and knows when to seek advice and support from others
- Ability to show initiative and work independently where appropriate
- Ability to work methodically and efficiently in a busy environment and meet deadlines despite frequent interruptions and unpredictable working pattern.
- Ability to maintain high standards of accuracy and attention to detail under pressure in a very busy environment.
- Proficient in use of IT systems and applications, including comprehensive knowledge of Microsoft Word, Outlook and Excel.
- Able to produce typed letters, reports, spreadsheets and other documents to a high standard of clarity and accuracy with a keen eye for detail.
- Identify risk issues in immediate working environment and correct where possible or report to manager
Personal Qualities
Essential
- Evidence of good attitude and behavior in the workplace
- Highly motivated and determination to deliver work of consistent high quality.
- Punctual and reliable
- Professional appearance
- Willing to engage in continuing professional development
Equality and Diversity
Essential
- Ability to develop and maintain good professional working relationships with staff at all levels and from all backgrounds
- Ability to deal tactfully and efficiently with a wide range of people face-to-face and on the telephone e.g. customers, staff, sponsors
- Ability to handle confidential and sensitive information appropriately
Other requirements, including:
Essential
- Ability to work early and late shifts, and occasional weekends
- Motivated, enthusiastic and flexible - willing to rotate through other teams and contribute to the diverse demands of the education service
Person Specification
Knowledge & Qualifications
Essential
- Educated to GCSE levels 5-9 or equivalent (must include English and Math)
- NVQ Level III, RSA Level III in business administration or evidence of equivalent experience in administration
- Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act
Desirable
- European Computer Driving License (ECDL)
Experience
Essential
- Significant administrative and organisational experience
- Demonstrable knowledge of administrative procedures at a high level of competence acquired through both training and experience
- Proven experience of working in an education or training environment
- Experience of working in a customer facing environment
Desirable
- Experience of working in the NHS
- Experience of working in events or hospitality
- Experience of using content management systems for web editing
Skills & Abilities
Essential
- Demonstrate excellent customer service skills
- Able to support and reassure customers in distress
- Excellent written and verbal communication via telephone, face to face and email, including grammar, punctuation and structuring written text
- Ability to prioritise
- Be organised, flexible and adaptable
- Able to report problems as they arise and solve them where possible
- Able to work effectively as part of a team, and knows when to seek advice and support from others
- Ability to show initiative and work independently where appropriate
- Ability to work methodically and efficiently in a busy environment and meet deadlines despite frequent interruptions and unpredictable working pattern.
- Ability to maintain high standards of accuracy and attention to detail under pressure in a very busy environment.
- Proficient in use of IT systems and applications, including comprehensive knowledge of Microsoft Word, Outlook and Excel.
- Able to produce typed letters, reports, spreadsheets and other documents to a high standard of clarity and accuracy with a keen eye for detail.
- Identify risk issues in immediate working environment and correct where possible or report to manager
Personal Qualities
Essential
- Evidence of good attitude and behavior in the workplace
- Highly motivated and determination to deliver work of consistent high quality.
- Punctual and reliable
- Professional appearance
- Willing to engage in continuing professional development
Equality and Diversity
Essential
- Ability to develop and maintain good professional working relationships with staff at all levels and from all backgrounds
- Ability to deal tactfully and efficiently with a wide range of people face-to-face and on the telephone e.g. customers, staff, sponsors
- Ability to handle confidential and sensitive information appropriately
Other requirements, including:
Essential
- Ability to work early and late shifts, and occasional weekends
- Motivated, enthusiastic and flexible - willing to rotate through other teams and contribute to the diverse demands of the education service
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University College London Hospitals NHS Foundation Trust
Address
University College London Hospitals
250 Euston Road
London
NW1 2PG
Employer's website
https://www.uclh.nhs.uk (Opens in a new tab)
