Job summary
The Staff Experience team area pleased to welcome applications for the role of Staff Experience Administrator. The role is permanent, full-time, with flexible working as an option and can be a hybrid of on site and remote working.
The Staff Experience team are seeking an outstanding candidate, to join our exceptional team to provide project support for the delivery and implementation of our many Staff Experience projects/initiatives.
The successful candidate will have regular contact with staff across all our sites and will be involved in the delivery of projects such as Celebrating Excellence Awards, Long Service Awards, Staff Lottery, Credit Union, Staff Benefits, the Be Well wellbeing programme, NHS staff surveys, Wellbeing champions and other staff experience initiatives.
Regardless of whether your background is in healthcare, the wider public or the private sector, you will be experienced in supporting the delivery of projects to improve staff experience. It is desirable the successful candidate can hit the ground running with our on-going work streams.
UCLH champions flexible working, where possible we are open to discussing possible job sharing role.
Main duties of the job
We are looking for a candidate with excellent interpersonal skills to help us fulfil our aspiration to make day-to-day contributions that improve the experience of all our staff.
You will have the desire to achieve exceptional levels of staff engagement and satisfaction, you will relish the challenge of supporting tangible improvements for staff joining and working at UCLH.
You will be self-motivated, have good communication skills, and have experience of supporting the delivery of initiatives and projects in a complex environment.
If you are looking to personally develop, this role is an excellent opportunity, with opportunities for personal development.
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
National Hospital for Neurology and Neurosurgery
Royal National ENT and Eastman Dental Hospitals
University College Hospital Grafton Way Building
Royal London Hospital for Integrated Medicine
University College Hospital Macmillan Cancer Centre
The Hospital for Tropical Diseases
University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust
*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
Due to the high volumes of applications we receive for certain posts, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. Please note that if you have not heard from us within 3 weeks of the closing date of the advert to assume that you have not been shortlisted on this occasion.
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust
*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
Due to the high volumes of applications we receive for certain posts, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. Please note that if you have not heard from us within 3 weeks of the closing date of the advert to assume that you have not been shortlisted on this occasion.
Person Specification
Knowledge and Qualifications
Essential
- Educated to A level or equivalent
Experience
Essential
- Working in a business or admin support role
- Engaging and motivating others
- Proven champion of customer experience
- Proven track record of delivering to KPIs and targets
Desirable
- Proven NHS/public sector experience
- Proven track record of supporting large scale projects
Skills and Abilities
Essential
- Quality focussed with an innovative, flexible approach and the ability to problem solve
- Able to balance competing priorities and meet personal and organisational targets
- Sound IT skills (Microsoft Office, Word), experience of using HR databases
- Ability to respond to complex situations in a calm, empathetic and logical manner and manage stressful situations
- Demonstrates personal credibility with the ability to influence and negotiate with customers
Personal Qualities
Essential
- Demonstrates strong enthusiasm for improving staff experience
- Display a strong customer ethos, able to evaluate and improve processes in line with customer needs
- Can understand processes to an expert level, and is able to resolve complex queries
Person Specification
Knowledge and Qualifications
Essential
- Educated to A level or equivalent
Experience
Essential
- Working in a business or admin support role
- Engaging and motivating others
- Proven champion of customer experience
- Proven track record of delivering to KPIs and targets
Desirable
- Proven NHS/public sector experience
- Proven track record of supporting large scale projects
Skills and Abilities
Essential
- Quality focussed with an innovative, flexible approach and the ability to problem solve
- Able to balance competing priorities and meet personal and organisational targets
- Sound IT skills (Microsoft Office, Word), experience of using HR databases
- Ability to respond to complex situations in a calm, empathetic and logical manner and manage stressful situations
- Demonstrates personal credibility with the ability to influence and negotiate with customers
Personal Qualities
Essential
- Demonstrates strong enthusiasm for improving staff experience
- Display a strong customer ethos, able to evaluate and improve processes in line with customer needs
- Can understand processes to an expert level, and is able to resolve complex queries
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
