Job summary
An opportunity has arisen within the Royal National Ear, Nose & Throat Hospital & Eastman Dental Hospital for AfC Band 7 Assistant General Manager in Restorative Dentistry, providing management of Service Delivery for Endodontics, Periodontics, Prosthodontics and Hygiene & Therapy.
The role is responsible for the direct line management of 2 x Band 5s, with oversight of the Restorative Admin Team whom consist of 3 x Band 4s and 4 x Band 3s.
In this role, you would be responsible for the operational management of outpatient and day case clinics using EPIC and Medirota, liaising with multiple stakeholders including clinical leads, clinicians, nursing and other AGMs accordingly.
The Restorative Dentistry Department consists of both staff and trainees from UCL and HEE and therefore requires a balance between operational delivery and education.
Key skills required for this role include:-
- Effective communication and interpersonal skills
- Strong work ethic
- Organisation and prioritisation
- Delegation & effective time management
- Problem Solving
- Adaptability
- Encouraging and supportive
Due to the high volume of applications we have received, we need to close this advert earlier than previously advertised. This advert will now close on Monday 22nd of April.
Main duties of the job
The post holder will be responsible for ensuring that services are efficiently and effectively run within the RNTNEH/EDH Division. This will be achieved through excellent human resource, financial and performance management, and leadership of change management to achieve improvement in process and patient outcomes.
The post holder will also take the lead on specific modernisation issues. The post holder will also be operationally responsible for designated areas of the RNTNEH/EDH Division.
The post holder will be responsible for meeting both the RNTNEH/EDH Divisional objectives and the strategic corporate objectives of the organisation and will provide management support to staff within their areas of management. The role will also focus on the development and implementation of projects working within tight time scales when required.
The Assistant General Manager will deputise, where appropriate for the General Manager in their absence.
Key Working Relationships
- Divisional Management Team
- Clinical Directors and Clinical Leads
- Administrative staff across the Division
- Medical and nursing staff across the Division
- Commissioning bodies
- Other NHS Trusts and external referrers
- Support services (including Finance, Information and HR)
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
- University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
- National Hospital for Neurology and Neurosurgery
- Royal National ENT and Eastman Dental Hospitals
- University College Hospital Grafton Way Building
- Royal London Hospital for Integrated Medicine
- University College Hospital Macmillan Cancer Centre
- The Hospital for Tropical Diseases
- University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Job description
Job responsibilities
The Royal National ENT and Eastman Dental Hospitals opened on Huntley Street in October 2019. The hospital treats conditions affecting theear, nose, throatand mouth includingdental, hearing, speech and balance services.
Bringing the (now closed) Royal National Throat, Nose and Ear Hospital and the Eastman Dental Hospital together in a state-of-the-art building means we have created one of the largest specialist centres for the treatment of conditions relating to the head and neck, including dental; ear, nose and throat (ENT) and hearing, speech and balance. The aim is to provide world-leading, evidence-based care in a modern, purpose-built environment.
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust
*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
Job description
Job responsibilities
The Royal National ENT and Eastman Dental Hospitals opened on Huntley Street in October 2019. The hospital treats conditions affecting theear, nose, throatand mouth includingdental, hearing, speech and balance services.
Bringing the (now closed) Royal National Throat, Nose and Ear Hospital and the Eastman Dental Hospital together in a state-of-the-art building means we have created one of the largest specialist centres for the treatment of conditions relating to the head and neck, including dental; ear, nose and throat (ENT) and hearing, speech and balance. The aim is to provide world-leading, evidence-based care in a modern, purpose-built environment.
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust
*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
Person Specification
Knowledge and Qualifications
Essential
- Degree or equivalent professional qualification
- Recognised management qualification/or working towards
- Evidence of continuous professional development
Experience
Essential
- Experience of operational management in a healthcare setting
- Experience of successfully managing a team
- Success in working collaboratively across professions and services
- Budgetary management experience
Desirable
- Demonstrable success in planning and managing change
- Experience of working within ENT/Dental services
Skills and Abilities
Essential
- To clearly demonstrate leadership and ability to motivate and empower others
- Excellent analytical skills
- Ability to influence clinicians and managers for service improvement
- Effective budgetary and resource management
- Developing and implementing policies, guidelines and projects from initiation to completion
- Computer literate, able to manage data required for performance management
- Ability to prioritise work, meet tight deadlines and work independently
- Positive and effective team worker
Communication
Essential
- Excellent communication and analytical skills including:
- ointer-personal skills
- oliaison and negotiation skills
- owriting and presentation skills
- odata interpretative skills
Person Specification
Knowledge and Qualifications
Essential
- Degree or equivalent professional qualification
- Recognised management qualification/or working towards
- Evidence of continuous professional development
Experience
Essential
- Experience of operational management in a healthcare setting
- Experience of successfully managing a team
- Success in working collaboratively across professions and services
- Budgetary management experience
Desirable
- Demonstrable success in planning and managing change
- Experience of working within ENT/Dental services
Skills and Abilities
Essential
- To clearly demonstrate leadership and ability to motivate and empower others
- Excellent analytical skills
- Ability to influence clinicians and managers for service improvement
- Effective budgetary and resource management
- Developing and implementing policies, guidelines and projects from initiation to completion
- Computer literate, able to manage data required for performance management
- Ability to prioritise work, meet tight deadlines and work independently
- Positive and effective team worker
Communication
Essential
- Excellent communication and analytical skills including:
- ointer-personal skills
- oliaison and negotiation skills
- owriting and presentation skills
- odata interpretative skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University College London Hospitals NHS Foundation Trust
Address
Royal National ENT and Eastman Dental Hospitals
47-49 Huntley Street
London
WC1E 6DG
Employer's website
https://www.uclh.nhs.uk (Opens in a new tab)
