Job summary
Reporting to the Service Manager for Private Healthcare, the Private Patient Paediatrics Coordinator will be responsible for coordinating private paediatric patients throughout their time with UCLH Private Healthcare. The post holder will be able to work autonomously and efficiently in order to provide a premium service to patients, colleagues and external partners.
This is an exciting opportunity to join a growing service, and have direct impact on patient care. For the right person this is a role that is both demanding and challenging, but also highly rewarding, with the chance to develop your skills and career in a developing area of a high profile and successful NHS trust.
"This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application."
Main duties of the job
The private paediatric service at UCLH focuses on haematology and oncology, and the post holder will work closely with consultants, nurses, other care professionals, patient advocates, and the admin team to manage referrals, book appointments, track patients, and be a point of communication for patients and their families.
Working with the billing team and patient advocates, the post holder will ensure that funding is in place (e.g. Letter of Guarantee or deposits) for each patient encounter. They will be expected to track and have knowledge of the status of each patient on a treatment pathway, ensure all pertinent actions to facilitate treatment are progressed in a timely manner, and prepare reports as necessary.
The post holder will also have to ensure that an effective administration service is maintained for consultants, clinical nurse specialists, and other allied health professionals involved in the care if private patients at UCLH.
To be successful in this role, you will need to demonstrate that you are motivated and a self-starter. Building good relationships with consultants and other clinical staff is key as you support their work.
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
- University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
- National Hospital for Neurology and Neurosurgery
- Royal National ENT and Eastman Dental Hospitals
- University College Hospital Grafton Way Building
- Royal London Hospital for Integrated Medicine
- University College Hospital Macmillan Cancer Centre
- The Hospital for Tropical Diseases
- University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
At UCLH, we have a real 'One Team' ethos, and our values - safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.
Job description
Job responsibilities
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
For more information regarding the main responsibilities of the role, please refer to the attached Job Description.
Job description
Job responsibilities
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
For more information regarding the main responsibilities of the role, please refer to the attached Job Description.
Person Specification
Knowledge and Qualifications
Essential
- Expert knowledge of the full range of administrative procedures, acquired through degree or equivalent training and previous experience of working in an administrative environment
- Knowledge and experience of information systems used for the storage and retrieval of sensitive personal information, such as hospital patient information systems.
- Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act.
Experience
Essential
- Experience of working in a non- routine environment, with demonstrable evidence of problem solving and resolving issues as they arise.
- Experience of working in a customer facing environment, resolving queries and using initiative to ensure first-class service delivery
- Experience of project management and change methodology
Desirable
- Previous experience of working in a healthcare setting
- Previous experience of working in private healthcare
Communication
Essential
- Able to communicate complex or sensitive personal information clearly and sensitively with a wide range of patients, in situations where there may be barriers to understanding (e.g. language difficulties, anxious or distressed patients or relatives)
Personal and People Development
Essential
- Able to work independently, managing own workload and allocating work appropriately to others.
- Able to induct new staff into the department, providing training to new colleagues.
- Able to supervise a team of colleagues, providing day to day management and support, including delegating tasks and work allocation.
Specific Requirements
Essential
- Flexible approach to shift patterns and location, including flexibility regarding working hours (e.g. early mornings, evenings and weekends)
Skills and abilities
Essential
- Able to analyse and interrogate data and performance information, using experience and judgement to make recommendations on actions
- Ability to make decisions in a constantly changing environment (e.g. clinic setting) using judgement to deal with queries or escalate where necessary.
- Advanced keyboard skills, and competent use of IT.
- Able to deal with sensitive information with tact, diplomacy and understanding
Person Specification
Knowledge and Qualifications
Essential
- Expert knowledge of the full range of administrative procedures, acquired through degree or equivalent training and previous experience of working in an administrative environment
- Knowledge and experience of information systems used for the storage and retrieval of sensitive personal information, such as hospital patient information systems.
- Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act.
Experience
Essential
- Experience of working in a non- routine environment, with demonstrable evidence of problem solving and resolving issues as they arise.
- Experience of working in a customer facing environment, resolving queries and using initiative to ensure first-class service delivery
- Experience of project management and change methodology
Desirable
- Previous experience of working in a healthcare setting
- Previous experience of working in private healthcare
Communication
Essential
- Able to communicate complex or sensitive personal information clearly and sensitively with a wide range of patients, in situations where there may be barriers to understanding (e.g. language difficulties, anxious or distressed patients or relatives)
Personal and People Development
Essential
- Able to work independently, managing own workload and allocating work appropriately to others.
- Able to induct new staff into the department, providing training to new colleagues.
- Able to supervise a team of colleagues, providing day to day management and support, including delegating tasks and work allocation.
Specific Requirements
Essential
- Flexible approach to shift patterns and location, including flexibility regarding working hours (e.g. early mornings, evenings and weekends)
Skills and abilities
Essential
- Able to analyse and interrogate data and performance information, using experience and judgement to make recommendations on actions
- Ability to make decisions in a constantly changing environment (e.g. clinic setting) using judgement to deal with queries or escalate where necessary.
- Advanced keyboard skills, and competent use of IT.
- Able to deal with sensitive information with tact, diplomacy and understanding
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
