Job summary
An exciting opportunity has arisen for a motivated and focused individual to join the Restorative Dentistry administration team at the Eastman Dental Hospital.
You will undertake a key role in a busy and demanding service, ensuring we deliver on a range of targets including clinic and theatre utilisation, RTT compliance and waiting list management. You will work closely with your colleagues, with a view to providing a streamlined pathway for patients in the service. At times, you will be actively involved in the patient's full pathway from referral to treatment.
You will be a team player with excellent communication skills and a drive and energy to improve the patient experience. Knowledge of 18 week pathways and EPIC would be advantageous.
The ideal candidate will have a patient centered approach and experience of working within a busy NHS team, with values that are aligned with the Trust's core values.
"This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application."
Main duties of the job
Provide an efficient and effective administrative service to a multi disciplinary team.
Actively manage administrative processes and co ordinate care associated with patient pathways, including validation, bookings and solving queries that arise.
Ensure access and quality targets are met, identifying potential delays and escalating this to a team leader or supervisor.
Provide patients with a primary point of contact between the multi disciplinary team and their colleagues, patients, relatives and GPs, providing relevant information and assisting with queries.
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
- University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
- National Hospital for Neurology and Neurosurgery
- Royal National ENT and Eastman Dental Hospitals
- University College Hospital Grafton Way Building
- Royal London Hospital for Integrated Medicine
- University College Hospital Macmillan Cancer Centre
- The Hospital for Tropical Diseases
- University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
At UCLH, we have a real 'One Team' ethos, and our values - safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.
Job description
Job responsibilities
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
For more information regarding the main responsibilities of the role, please refer to the attached Job Description.
Job description
Job responsibilities
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
For more information regarding the main responsibilities of the role, please refer to the attached Job Description.
Person Specification
Knowledge and Qualifications
Essential
- Educated to GCSE level or equivalent, with Grade C or above in English and Maths
- Knowledge of the full range of administrative procedures, acquired through training and previous experience of working in an administrative environment
- Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act
Desirable
- NVQ Level 4 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification
Experience
Essential
- Experience of working in a nonroutine environment, with demonstrable evidence of problem solving and resolving issues as they arise (acquired through experience and/or training to Vocational level 4 or equivalent)
- Experience of working in a customer facing environment, resolving queries and using initiative to ensure first-class service delivery
Desirable
- Previous NHS experience, or experience of working in a healthcare setting
Person Specification
Knowledge and Qualifications
Essential
- Educated to GCSE level or equivalent, with Grade C or above in English and Maths
- Knowledge of the full range of administrative procedures, acquired through training and previous experience of working in an administrative environment
- Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act
Desirable
- NVQ Level 4 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification
Experience
Essential
- Experience of working in a nonroutine environment, with demonstrable evidence of problem solving and resolving issues as they arise (acquired through experience and/or training to Vocational level 4 or equivalent)
- Experience of working in a customer facing environment, resolving queries and using initiative to ensure first-class service delivery
Desirable
- Previous NHS experience, or experience of working in a healthcare setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University College London Hospitals NHS Foundation Trust
Address
Royal National ENT and Eastman Dental Hospitals
47-49 Huntley Street
London
WC1E 6DG
Employer's website
https://www.uclh.nhs.uk (Opens in a new tab)
