Job summary
We are looking to recruit a Claims and Inquests Assistant to join our legal services team. The successful applicant will join a busy department which deals with the management of all claims for which UCLH is a potential Defendant and for inquests held for UCLH patients.
Main duties of the job
The post holder will work with the other band 5 postholder and the senior post holders, and will sometimes be required to cover some of the responsibilities of the other band 5 post holder during annual leave. The post holder will be responsible for providing a high quality administrative support service to the claims and inquest department.
There is a large and complex case load and the post holder will have daily contact with a wide range of internal and external stakeholders.
The successful candidate will ideally already possess a good level of knowledge and experience in claims and inquests processing, especially disclosure. They will possess strong communication skills and will be confident in dealing with complex queries which may originate from courts, solicitors, and clinicians.
The post holder will be expected to be primarily responsible for the accurate and complete copying of all medical records in line with the Civil Procedure Rules, GDPR and Data Protection Act.
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
- University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
- National Hospital for Neurology and Neurosurgery
- Royal National ENT and Eastman Dental Hospitals
- University College Hospital Grafton Way Building
- Royal London Hospital for Integrated Medicine
- University College Hospital Macmillan Cancer Centre
- The Hospital for Tropical Diseases
- University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
At UCLH, we have a real 'One Team' ethos, and our values - safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.
Job description
Job responsibilities
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040
For more information please contact the Claims & Inquest Department on UCLH.legal@nhs.net.
For more information regarding the main responsibilities of the role, please refer to the attached Job Description.
Job description
Job responsibilities
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040
For more information please contact the Claims & Inquest Department on UCLH.legal@nhs.net.
For more information regarding the main responsibilities of the role, please refer to the attached Job Description.
Person Specification
Personal & people development
Essential
- Ability to take responsibility for own workload and co-ordinate workflow utilising team resources.
- Ability to investigate and solve complex problems using own initiative
- Ability to plan and organise complex high volume work load effectively to meet strict deadlines
- Ability to maintain current and archived filing systems
Information processing (IT skills)
Essential
- High level keyboard and computing skills
- Previous experience of working with Datix or equivalent database systems
- Ability to produce accurate and well- presented documents promptly
- Ability to download documents via a variety of bespoke web- based electronic data transfer systems
Personal Qualities
Essential
- Ability to deal tactfully & discreetly with confidential / sensitive matters
- Motivated & interested in working in the area of claims and inquests
Desirable
- Delivery of training to the other post holder or other staff members as directed2
Other requirements
Essential
- An understanding/working knowledge of the following: Data Protection Act and GDPR- specifically Disclosure
- An understanding/working knowledge of the following: Confidentiality
- An understanding/working knowledge of the following: Equal Opportunities
- An understanding/working knowledge of the following: Physical Effort -moving, handling, retrieving documents, files, medical records, post, on a regular basis.
Desirable
- An understanding/working knowledge of the following: Medical terminology and medical practices
Knowledge & Qualifications
Essential
- Degree level or equivalent
Desirable
- Legal Qualification or Diploma in Claims Management
Experience
Essential
- Proven claims experience in a large acute NHS Trust or demonstrable understanding through a Law Degree
- Previous experience of dealing with the general public/clinicians and legal disciplines.
- Previous Inquest, Legal or Claims Administration experience.
Skills & Abilities
Essential
- Excellent written and oral communication skills
- Attention to detail
- Ability to liaise and work efficiently with clinical and non-clinical staff within the trust up to and including consultant level
- Ability to deal confidently and competently with external contacts including the NHSR, Solicitors, Coroner's Office, litigants-in-person and other members of the Quality & Safety Department
- Ability to work within a team
Person Specification
Personal & people development
Essential
- Ability to take responsibility for own workload and co-ordinate workflow utilising team resources.
- Ability to investigate and solve complex problems using own initiative
- Ability to plan and organise complex high volume work load effectively to meet strict deadlines
- Ability to maintain current and archived filing systems
Information processing (IT skills)
Essential
- High level keyboard and computing skills
- Previous experience of working with Datix or equivalent database systems
- Ability to produce accurate and well- presented documents promptly
- Ability to download documents via a variety of bespoke web- based electronic data transfer systems
Personal Qualities
Essential
- Ability to deal tactfully & discreetly with confidential / sensitive matters
- Motivated & interested in working in the area of claims and inquests
Desirable
- Delivery of training to the other post holder or other staff members as directed2
Other requirements
Essential
- An understanding/working knowledge of the following: Data Protection Act and GDPR- specifically Disclosure
- An understanding/working knowledge of the following: Confidentiality
- An understanding/working knowledge of the following: Equal Opportunities
- An understanding/working knowledge of the following: Physical Effort -moving, handling, retrieving documents, files, medical records, post, on a regular basis.
Desirable
- An understanding/working knowledge of the following: Medical terminology and medical practices
Knowledge & Qualifications
Essential
- Degree level or equivalent
Desirable
- Legal Qualification or Diploma in Claims Management
Experience
Essential
- Proven claims experience in a large acute NHS Trust or demonstrable understanding through a Law Degree
- Previous experience of dealing with the general public/clinicians and legal disciplines.
- Previous Inquest, Legal or Claims Administration experience.
Skills & Abilities
Essential
- Excellent written and oral communication skills
- Attention to detail
- Ability to liaise and work efficiently with clinical and non-clinical staff within the trust up to and including consultant level
- Ability to deal confidently and competently with external contacts including the NHSR, Solicitors, Coroner's Office, litigants-in-person and other members of the Quality & Safety Department
- Ability to work within a team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
