Job summary
Anticoagulation Clinic HCA
Band 3
The Cancer Services Division is currently looking to recruit an Anticoagulation Clinic HCA working within the Haematology department. This is an exciting opportunity for a hard-working and enthusiastic HCA to join our specialised Antigoagulation clinic.
The post holder will work closely with Clinical Nurse Specialists in clinic. They will be responsible for providing essential clinical assistance to our patients in a very busy fast-paced clinic. They will assist in obtaining point of care blood samples from patients following full training and assessment. The individual will be also be expected to provide a high quality, patient focused and responsive administrative function when necessary.
The candidate will also be the main reception contact on site in clinic throughout the day, so will possess excellent organisational, communication skills and they must be able to work well in a team and take instructions from several sources.
This post is full time Monday to Friday.
Main duties of the job
The Healthcare Assistant (HCA) works as part of the department team under the supervision of registered nurses, and: -- Participates in the delivery of patient care- Contributes towards department organisation- Supports registered nurses in the provision of a safe and caring environment- Assists with the induction, supervision and training of new HCA
The candidate will also be expected to manage the reception area for the Anti-Coagulation team.
The Band 3 HCA demonstrates a level of skill and understanding which enables them to undertake specific tasks delegated by the nurse in charge and in accordance with relevant procedures, guidelines and policies. S/he will undertake both routine and specially identified tasks for which they have been trained and assessed as competent.The Band 3 HCA will adhere to Code of Conduct for Healthcare Support Workers and Adult Social Care Workers in England (2013), and Compassion in Practice
Key Working RelationshipsKey working relationships with all members of the multi-professional team, including nursing and medical staff, allied health professionals and support workers
Key Results Areas
The focus should be on results rather than activities. There should be between 3 and 6 key result areas or perhaps more if the job is very senior.
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
- University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
- National Hospital for Neurology and Neurosurgery
- Royal National ENT and Eastman Dental Hospitals
- University College Hospital Grafton Way Building
- Royal London Hospital for Integrated Medicine
- University College Hospital Macmillan Cancer Centre
- The Hospital for Tropical Diseases
- University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
At UCLH, we have a real 'One Team' ethos, and our values - safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.
Job description
Job responsibilities
For an informal chat, please contact Jaye Paskell, Lead Nurse, Anticoagulation Service on 07931 862084. Jaye.paskell@nhs.net
Main Duties and Responsibilities
Communication
- Communicate clearly, effectively and appropriately with the multidisciplinary team, patients and their family/visitors/carers
- Respond appropriately to queries, take phone messages and pass on written and verbal information to patients
- Provide relevant information to patients, family/visitors/carers and colleagues
- Complete documentation accurately and contribute to reports of patients activity and progress
- Accept constructive feedback from colleagues
- Give constructive feedback on patient care and activities to relevant healthcare professionals
- Participate in discussions about patient care and departmental development, including handover and team meetings
- Maintain patient confidentiality
- Maintain professional boundaries and working relationships with patients and colleagues
Reception and admin tasks
- Enquire if patient details are correct and make amendments on relevant systems where necessary.
- Ensure documentation for use in clinics is prepared and available, with adequate supplies provided for each clinic room.
- Prior to clinic start times, conduct environmental checks to ensure rooms are tidy.
- Check pts in and out of their appointment.
- Booking, rescheduling and cancelling appointments.
- When necessary, process on the day clinic cancellations and communicate with patients accordingly, and in a sensitive manner.
- Retrospectively going through clinic for DNAs and outcomes.
- Scanning, monitoring inbox and patient advice requests and answering phoneline.
Personal and People Development
- Understand own level of responsibility and accountability in relation to qualified nurses
- Identify own learning needs and produce a personal development plan in conjunction with the ward sister/charge nurse
- Reflect on and analyse workplace experiences in order to develop own skills/abilities
- Participate in annual staff appraisal, staff development and in-service training activities in line with the Knowledge and Skills Framework
- Attend Trust/local orientation programmes, mandatory training sessions and annual updates
- Take part in reflection and appropriate learning from practice, in order to maintain and develop competence and performance
- Completion of the Health Education England, Care Certificate, within three months of new employ (where not yet achieved): Or as an appraisal objective, to be completed within three months for existing staff
Health, Safety and Security
- Assist in maintaining a clean environment that is conducive to safe practice
- Report any issues at work that may put health, safety and security of staff, patients and visitors at risk
- Summon immediate help for any emergency and take appropriate action to contain it
- Understand and implement the principles and practice of Infection Control
- Work within own personal/professional limitations and seek help of others to maintain safe practice.
- Clean patient equipment as required
- Handle and dispose of all body fluids in accordance with universal precautions
Service Improvement
- Undertake administrative and clerical tasks associated with patient care to facilitate the smooth running of the department
- Maintain adequate levels of stock, equipment and materials and facilitate the efficient, effective use of resources; report when availability falls below an acceptable standard or level
- Pass on constructive views and ideas for improving services to ward sister/charge nurs
Quality
- Take delegated responsibility for specifically identified tasks which facilitate smooth-running of the ward/department
- Ensure a welcoming, caring and safe environment is provided for the patient and their family/visitors/carers
- Aware of and maintains required standard of care
- Ensure that patient areas are kept clean and tidy
- Comply with Trust/local policies and procedures
Equality and Diversity
- Carry out duties and responsibilities regarding the Trusts Equal Opportunity policy
- Recognise the importance of peoples rights and act in accordance with legislation, policies and procedures
- Act in ways that acknowledge and recognise peoples expressed beliefs, preferences and choices; respecting diversity and valuing people as individuals
- Take account of own behaviour and its effect on others
Enablement to address health and wellbeing needs
- Maintain and improve the patients mobility using appropriate equipment and handling techniques
- Assist the patient to be as comfortable as possible, i.e. help with moving and positioning the patient using appropriate equipment
- Assist with checking pain levels and requesting pain relieving medication on patients behalf
- Involve the patient in shared decision-making and obtain their consent before undertaking nursing procedures
- Prepare appropriately for the activity to be undertaken, e.g. setting up equipment, trolleys, clinic preparation
- Support and encourage the patient to meet their own health and wellbeing needs
- Understand the principles and practice of health promotion
Provision of care to meet health and wellbeing needs
- Work co-operatively as part of the multi-disciplinary team, helping nursing, midwifery and other clinical staff in routine work associated with patient care
- Support qualified nurses in the implementation of programmes of care within the limits of the HCAs knowledge and competence
- Carry out clinical procedures as required and under supervision, e.g. using the clinics POCT machine and venepuncture following training
- Provide comfort, reassurance and support to patients and/or their carers if anxious or distressed
- Assist patients to become as independent as possible by giving the appropriate level of support as delegated and under supervision
- Escort patients to other departments, as policy dictates
- Assist patients to access and use appropriate toilet facilities, ensuring privacy and dignity are maintained
- Record routine observations as designated by the nurse in charge (following training and having been assessed as competent, e.g. TPR & BP, AVPU, oxygen saturation, NEWS, urine tests, ECG, blood glucose monitoring)
- Alert trained staff promptly of changes in the patients condition or any possible risks
Information Processing
- Able to use EPIC regularly and effectively to input and retrieve information as required
General
- Adhere to the UCLH Service Commitment "Putting Patients First" and adopt a professional approach to customer care at all times
- Comply with the Trusts Equal Opportunities Policy and treat staff, patients, colleagues and potential employees with dignity and respect at all times
- Take personal responsibility for promoting a safe environment and safe patient care by identifying areas of risk and following the Incident, Serious Incidents and Near Misses reporting policy and procedure
- Take personal responsibility for ensuring that UCLH resources are used efficiently and with minimum wastage, and to comply with the Trust's Standing Financial Instructions (SFIs)
- Comply with Trust policies for personal and patient safety and for prevention of healthcare-associated infection (HCAI); this includes a requirement for rigorous and consistent compliance with Trust policies for hand hygiene, use of personal protective equipment and safe disposal of sharps
- In accordance with the Trust's responsibilities under the Civil Contingencies Act 2004 to undertake work and alternative duties as reasonably directed at variable locations in the event of and for the duration of a significant internal incident, major incident or pandemic
- Be aware of and adhere to all Trust policies and procedures, the Health and Safety at Work Act and the Data Protection Act
- Maintain confidentiality at all times.
Job description
Job responsibilities
For an informal chat, please contact Jaye Paskell, Lead Nurse, Anticoagulation Service on 07931 862084. Jaye.paskell@nhs.net
Main Duties and Responsibilities
Communication
- Communicate clearly, effectively and appropriately with the multidisciplinary team, patients and their family/visitors/carers
- Respond appropriately to queries, take phone messages and pass on written and verbal information to patients
- Provide relevant information to patients, family/visitors/carers and colleagues
- Complete documentation accurately and contribute to reports of patients activity and progress
- Accept constructive feedback from colleagues
- Give constructive feedback on patient care and activities to relevant healthcare professionals
- Participate in discussions about patient care and departmental development, including handover and team meetings
- Maintain patient confidentiality
- Maintain professional boundaries and working relationships with patients and colleagues
Reception and admin tasks
- Enquire if patient details are correct and make amendments on relevant systems where necessary.
- Ensure documentation for use in clinics is prepared and available, with adequate supplies provided for each clinic room.
- Prior to clinic start times, conduct environmental checks to ensure rooms are tidy.
- Check pts in and out of their appointment.
- Booking, rescheduling and cancelling appointments.
- When necessary, process on the day clinic cancellations and communicate with patients accordingly, and in a sensitive manner.
- Retrospectively going through clinic for DNAs and outcomes.
- Scanning, monitoring inbox and patient advice requests and answering phoneline.
Personal and People Development
- Understand own level of responsibility and accountability in relation to qualified nurses
- Identify own learning needs and produce a personal development plan in conjunction with the ward sister/charge nurse
- Reflect on and analyse workplace experiences in order to develop own skills/abilities
- Participate in annual staff appraisal, staff development and in-service training activities in line with the Knowledge and Skills Framework
- Attend Trust/local orientation programmes, mandatory training sessions and annual updates
- Take part in reflection and appropriate learning from practice, in order to maintain and develop competence and performance
- Completion of the Health Education England, Care Certificate, within three months of new employ (where not yet achieved): Or as an appraisal objective, to be completed within three months for existing staff
Health, Safety and Security
- Assist in maintaining a clean environment that is conducive to safe practice
- Report any issues at work that may put health, safety and security of staff, patients and visitors at risk
- Summon immediate help for any emergency and take appropriate action to contain it
- Understand and implement the principles and practice of Infection Control
- Work within own personal/professional limitations and seek help of others to maintain safe practice.
- Clean patient equipment as required
- Handle and dispose of all body fluids in accordance with universal precautions
Service Improvement
- Undertake administrative and clerical tasks associated with patient care to facilitate the smooth running of the department
- Maintain adequate levels of stock, equipment and materials and facilitate the efficient, effective use of resources; report when availability falls below an acceptable standard or level
- Pass on constructive views and ideas for improving services to ward sister/charge nurs
Quality
- Take delegated responsibility for specifically identified tasks which facilitate smooth-running of the ward/department
- Ensure a welcoming, caring and safe environment is provided for the patient and their family/visitors/carers
- Aware of and maintains required standard of care
- Ensure that patient areas are kept clean and tidy
- Comply with Trust/local policies and procedures
Equality and Diversity
- Carry out duties and responsibilities regarding the Trusts Equal Opportunity policy
- Recognise the importance of peoples rights and act in accordance with legislation, policies and procedures
- Act in ways that acknowledge and recognise peoples expressed beliefs, preferences and choices; respecting diversity and valuing people as individuals
- Take account of own behaviour and its effect on others
Enablement to address health and wellbeing needs
- Maintain and improve the patients mobility using appropriate equipment and handling techniques
- Assist the patient to be as comfortable as possible, i.e. help with moving and positioning the patient using appropriate equipment
- Assist with checking pain levels and requesting pain relieving medication on patients behalf
- Involve the patient in shared decision-making and obtain their consent before undertaking nursing procedures
- Prepare appropriately for the activity to be undertaken, e.g. setting up equipment, trolleys, clinic preparation
- Support and encourage the patient to meet their own health and wellbeing needs
- Understand the principles and practice of health promotion
Provision of care to meet health and wellbeing needs
- Work co-operatively as part of the multi-disciplinary team, helping nursing, midwifery and other clinical staff in routine work associated with patient care
- Support qualified nurses in the implementation of programmes of care within the limits of the HCAs knowledge and competence
- Carry out clinical procedures as required and under supervision, e.g. using the clinics POCT machine and venepuncture following training
- Provide comfort, reassurance and support to patients and/or their carers if anxious or distressed
- Assist patients to become as independent as possible by giving the appropriate level of support as delegated and under supervision
- Escort patients to other departments, as policy dictates
- Assist patients to access and use appropriate toilet facilities, ensuring privacy and dignity are maintained
- Record routine observations as designated by the nurse in charge (following training and having been assessed as competent, e.g. TPR & BP, AVPU, oxygen saturation, NEWS, urine tests, ECG, blood glucose monitoring)
- Alert trained staff promptly of changes in the patients condition or any possible risks
Information Processing
- Able to use EPIC regularly and effectively to input and retrieve information as required
General
- Adhere to the UCLH Service Commitment "Putting Patients First" and adopt a professional approach to customer care at all times
- Comply with the Trusts Equal Opportunities Policy and treat staff, patients, colleagues and potential employees with dignity and respect at all times
- Take personal responsibility for promoting a safe environment and safe patient care by identifying areas of risk and following the Incident, Serious Incidents and Near Misses reporting policy and procedure
- Take personal responsibility for ensuring that UCLH resources are used efficiently and with minimum wastage, and to comply with the Trust's Standing Financial Instructions (SFIs)
- Comply with Trust policies for personal and patient safety and for prevention of healthcare-associated infection (HCAI); this includes a requirement for rigorous and consistent compliance with Trust policies for hand hygiene, use of personal protective equipment and safe disposal of sharps
- In accordance with the Trust's responsibilities under the Civil Contingencies Act 2004 to undertake work and alternative duties as reasonably directed at variable locations in the event of and for the duration of a significant internal incident, major incident or pandemic
- Be aware of and adhere to all Trust policies and procedures, the Health and Safety at Work Act and the Data Protection Act
- Maintain confidentiality at all times.
Person Specification
Knowledge & Qualifications
Essential
- NVQ Level 3 or equivalent relevant experience / HSC Diploma level 3 Advanced / Higher apprenticeship level 3
Experience
Essential
- Experience in carrying out assigned duties after training
- Working in a team
- Working in a Health Care or related setting
- Good standard of written and spoken English
Communication
Essential
- Able to deal with the public in person and on the phone
- Able to support and reassure patients/carers in distress
- Understands importance of maintaining confidentiality
Personal and People Development
Essential
- Demonstrates understanding of own role within the team
Health, Safety and Security
Essential
- Understands importance of Infection control
Service Improvement
Essential
- Ability to carry out administrative and clerical duties appropriate to the work area.
Quality & Information Processing
Essential
- Able to maintain resources efficiently and effectively.
- Able to use a computer/ learn how to use a computer to record information.
Equality and Diversity
Essential
- Demonstrates understanding of importance of maintaining privacy and dignity
- Knowledge and understanding of the importance of equal opportunities
Desirable
- Experience of giving care in a multi-cultural environment
Enablement to address health and wellbeing needs
Essential
- Understands importance of Health Promotion
Provision of care to meet health and wellbeing needs
Essential
- Able to provide essential care for patients as directed.
Person Specification
Knowledge & Qualifications
Essential
- NVQ Level 3 or equivalent relevant experience / HSC Diploma level 3 Advanced / Higher apprenticeship level 3
Experience
Essential
- Experience in carrying out assigned duties after training
- Working in a team
- Working in a Health Care or related setting
- Good standard of written and spoken English
Communication
Essential
- Able to deal with the public in person and on the phone
- Able to support and reassure patients/carers in distress
- Understands importance of maintaining confidentiality
Personal and People Development
Essential
- Demonstrates understanding of own role within the team
Health, Safety and Security
Essential
- Understands importance of Infection control
Service Improvement
Essential
- Ability to carry out administrative and clerical duties appropriate to the work area.
Quality & Information Processing
Essential
- Able to maintain resources efficiently and effectively.
- Able to use a computer/ learn how to use a computer to record information.
Equality and Diversity
Essential
- Demonstrates understanding of importance of maintaining privacy and dignity
- Knowledge and understanding of the importance of equal opportunities
Desirable
- Experience of giving care in a multi-cultural environment
Enablement to address health and wellbeing needs
Essential
- Understands importance of Health Promotion
Provision of care to meet health and wellbeing needs
Essential
- Able to provide essential care for patients as directed.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
