Job summary
An exciting opportunity has arisen for an experienced Assistant General Manager as part of the expansion of Paediatric and Adolescent Services at University College Hospitals NHS Foundation Trust. The postholder will be responsible for managing unique services and providing strategic leadership to deliver division wide strategic priorities such as expansion into new wards and development of newer services. Services include the Lighthouse for those that have suffered sexual abuse, RESPOND services for asylum seeking refugees, Psychological services, ONWARD adolescent services and Red Cell services.
The postholder will be working closely with all relevant clinical teams to ensure services are delivered effectively and safely. They will provide key support to the Operations Manager at the Lighthouse and the Paediatric and Adolescent Division and offer service, performance and strategic management as well as quality improvement expertise.
We are committed to creating an inclusive workplace that promotes and values diversity, and we particularly welcome applications from Black, Asian and minority ethnic candidates and are passionate about promoting equality, diversity and inclusive practice in the division.
We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications has been received and we regret that we are unable to provide notification if your application is unsuccessful.
Main duties of the job
The post holder will provide visible and active senior service management support to the Paediatric & Adolescent Division and offer senior project management and service improvement expertise. This will include engaging with clinical teams and support services. Services that are managed include:
o The Lighthouse service for Children and Young People who have experienced sexual abuseo The RESPOND health service for the asylum seeking refugee communityo The ONWARD Adolescent Serviceo Psychological services including Psychiatry, Psychology and Psychotherapyo Red Cell services
They will- support delivery of strategic projects, e.g. development of an equality, diversity and inclusion plan and others.- provide senior operational support so that services are clinically effective, safe and financially sound, through excellent human resource, financial and performance management, and leadership of change management to achieve improvement in process and patient outcomes.- together with their senior managers, take responsibility for the monitoring and delivery of key quality and performance standards- be responsible for meeting divisional objectives and strategic corporate objectives of the organisation and provide leadership and management support to staff within their areas of management.- deputise, where appropriate for the Lighthouse Operational Manager and General Manager in their absence.
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
- University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
- National Hospital for Neurology and Neurosurgery
- Royal National ENT and Eastman Dental Hospitals
- University College Hospital Grafton Way Building
- Royal London Hospital for Integrated Medicine
- University College Hospital Macmillan Cancer Centre
- The Hospital for Tropical Diseases
- University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
At UCLH, we have a real 'One Team' ethos, and our values - safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.
Job description
Job responsibilities
Paediatric and Adolescent DivisionThe Paediatric & Adolescent division, together with Womens Health, Queen Square division, the Heart Hospital, the Eastman Dental Hospital and the Royal National Throat Nose and Ear hospital form the Specialist Hospitals Clinical Board.
The paediatric and adolescent division covers over 30 specialties and employs approximately 400 staff to deliver local, secondary, tertiary and quaternary care for children and young people. The specialities are organised into reporting units such as General Paediatrics and Adolescents, Children and Young Peoples Cancer, Child and Adolescent Mental Health, Adolescent Endocrinology and Diabetes, Adolescent Medicine and a number of specialist services.
The Lighthouse ServiceThe Lighthouse is a specialist service within the Paediatric and Adolescent Division. It is the first UK Child House, a multi-professional, child-centred and trauma-informed service for children and young people who have experienced child sexual abuse and a national leader in the field. The Lighthouse provides a holistic health assessment, physical and mental health support, advocacy and police interviews led by clinical psychologists. This child-centred model has had proven success abroad, in particular Iceland, where there is evidence of increased convictions and improved health and well-being for children and young people.
The Lighthouse TeamThe service is jointly managed by the Lighthouse Operational Manager and the Clinical Lead. The Lighthouse service includes a CAMHS team of therapists (including Clinical Psychologists, Psychiatrist, CAMHS practitioners), Lived Experience Consultant, Paediatricians, Clinical Nurse Specialist for sexual health, Child and Family Practitioners, Play Specialist, and access to Letting the Future In practitioners (NSPCC) in the Lighthouse.
Key tasks and responsibilities:
- Deliver the service objectives as agreed with the Lighthouse Operations Manager, Paediatric & Adolescent clinical leadership and in line with UCLH Trust objectives on a day-to-day basis. Objectives will be agreed, and the post holder will decide how these should be delivered operationally
- Ensure the smooth running of all day-to-day operational aspects of the service, deputising and covering for colleagues, including the admin coordinator, during sickness and annual leave as necessary
- Ensure that the service is delivered in a timely, efficient, safe, and effective manner, identifying issues, their consequences and escalating them as appropriate
- Lead on, and coordinate delivery of change programmes for the development of the service and administration processes, e.g., IT and electronic patient record system transformation.
- To have robust knowledge of electronic patient record systems, performance reporting systems and management systems
- Design and implement audit systems to evaluate data quality and timeliness with responsibility to initiate audits as required.
- Develop systems to collect and analyse data for performance reporting internally and externally.
- To be responsible for the production, analysis, and presentation of a range of routine and ad hoc performance, business reports, ensuring that information provided is timely, relevant and accurate.
- To be responsible for the line management and day-to-day management of staff in their relevant area, providing training, advice and support and participating in recruitment, induction, disciplinary and appraisal processes.
- Have a high degree of interpersonal and communication skills, to liaise with a wide range of professionals: consultants, clinicians, secretaries, clinic coordinators, corporate colleagues and others verbally, in writing or electronically in a professional and courteous manner.
Please refer to JD and Person Spec for full details.
For an informal conversation about the role please contact effi.stergiopoulou@nhs.net Operations Manager for the Lighthouse and Toral.Pandya@nhs.net , Divisional Manager, UCLH.
Job description
Job responsibilities
Paediatric and Adolescent DivisionThe Paediatric & Adolescent division, together with Womens Health, Queen Square division, the Heart Hospital, the Eastman Dental Hospital and the Royal National Throat Nose and Ear hospital form the Specialist Hospitals Clinical Board.
The paediatric and adolescent division covers over 30 specialties and employs approximately 400 staff to deliver local, secondary, tertiary and quaternary care for children and young people. The specialities are organised into reporting units such as General Paediatrics and Adolescents, Children and Young Peoples Cancer, Child and Adolescent Mental Health, Adolescent Endocrinology and Diabetes, Adolescent Medicine and a number of specialist services.
The Lighthouse ServiceThe Lighthouse is a specialist service within the Paediatric and Adolescent Division. It is the first UK Child House, a multi-professional, child-centred and trauma-informed service for children and young people who have experienced child sexual abuse and a national leader in the field. The Lighthouse provides a holistic health assessment, physical and mental health support, advocacy and police interviews led by clinical psychologists. This child-centred model has had proven success abroad, in particular Iceland, where there is evidence of increased convictions and improved health and well-being for children and young people.
The Lighthouse TeamThe service is jointly managed by the Lighthouse Operational Manager and the Clinical Lead. The Lighthouse service includes a CAMHS team of therapists (including Clinical Psychologists, Psychiatrist, CAMHS practitioners), Lived Experience Consultant, Paediatricians, Clinical Nurse Specialist for sexual health, Child and Family Practitioners, Play Specialist, and access to Letting the Future In practitioners (NSPCC) in the Lighthouse.
Key tasks and responsibilities:
- Deliver the service objectives as agreed with the Lighthouse Operations Manager, Paediatric & Adolescent clinical leadership and in line with UCLH Trust objectives on a day-to-day basis. Objectives will be agreed, and the post holder will decide how these should be delivered operationally
- Ensure the smooth running of all day-to-day operational aspects of the service, deputising and covering for colleagues, including the admin coordinator, during sickness and annual leave as necessary
- Ensure that the service is delivered in a timely, efficient, safe, and effective manner, identifying issues, their consequences and escalating them as appropriate
- Lead on, and coordinate delivery of change programmes for the development of the service and administration processes, e.g., IT and electronic patient record system transformation.
- To have robust knowledge of electronic patient record systems, performance reporting systems and management systems
- Design and implement audit systems to evaluate data quality and timeliness with responsibility to initiate audits as required.
- Develop systems to collect and analyse data for performance reporting internally and externally.
- To be responsible for the production, analysis, and presentation of a range of routine and ad hoc performance, business reports, ensuring that information provided is timely, relevant and accurate.
- To be responsible for the line management and day-to-day management of staff in their relevant area, providing training, advice and support and participating in recruitment, induction, disciplinary and appraisal processes.
- Have a high degree of interpersonal and communication skills, to liaise with a wide range of professionals: consultants, clinicians, secretaries, clinic coordinators, corporate colleagues and others verbally, in writing or electronically in a professional and courteous manner.
Please refer to JD and Person Spec for full details.
For an informal conversation about the role please contact effi.stergiopoulou@nhs.net Operations Manager for the Lighthouse and Toral.Pandya@nhs.net , Divisional Manager, UCLH.
Person Specification
Knowledge and Qualifications
Essential
- Educated to degree level or relevant experience
- Post Graduate Health Management Diploma or equivalent (or demonstrable equivalent work experience)
- Excellent IT knowledge including good working knowledge of MS packages, electronic patient record systems and use of Databases
- Knowledge of data protection, confidentiality and health and safety policies
Desirable
- Understanding of current issues in child sexual abuse services
- Project Management qualification
Experience
Essential
- Significant experience of operational management in the NHS and understanding of the environment
- Proven experience in service improvement and development
- A proven record of success in managing change while also developing and maintaining high standards of quality.
- Experience of data analysis and database and information management, such as Power BI
- Experience of using project management and Quality Improvement tools
Desirable
- Experience of writing and implementing processes, protocols, and business cases
- Experience of Outpatient services including specialist services
- Experience of engaging with service users to seek feedback and views
- Experience and understanding of safeguarding issues
Skills and Abilities
Essential
- Proven track record of working under pressure to strict deadlines
- Effective time-management skills in order to prioritise the workloads of self and others
- The ability to both work co-operatively with both clinical and non-clinical staff including other management teams of the Trust and to develop effective working relationships within the directorate.
- Quality-focused with an innovative approach and the ability to solve complex problems
- High level of competency with Microsoft Office Suite, incl. computer diary system
- Ability to interrogate databases, interpret complex data and understand data quality issues
- Ability to produce quality, accurate reporting with attention to detail
- Ability to work under own initiative, to a high standard and expects the same of others
- Understanding of Trust policy and procedures
- Articulate a commitment to work within the child sexual abuse specialty, demonstrating an appreciation of the impact on others and oneself
Desirable
- Strong negotiation and influencing skills with ability to motivate and engage individuals and teams
Communication
Essential
- Excellent communication skills, including the ability to liaise and negotiate effectively at directorate management team level.
- Excellent written and verbal communication skills, in order to set standards for outgoing documentation, be able to communicate effectively.
- Ability to build effective relationships with staff and service users
- Positive, reliable and flexible approach with practical problem-solving abilities.
Equality and Diversity
Essential
- Comprehensive understanding of structural inequalities and systems that act as barrier for CYP and their carers in accessing services.
- Commitment to the development of active strategies to ensure equity of outcome for families.
Person Specification
Knowledge and Qualifications
Essential
- Educated to degree level or relevant experience
- Post Graduate Health Management Diploma or equivalent (or demonstrable equivalent work experience)
- Excellent IT knowledge including good working knowledge of MS packages, electronic patient record systems and use of Databases
- Knowledge of data protection, confidentiality and health and safety policies
Desirable
- Understanding of current issues in child sexual abuse services
- Project Management qualification
Experience
Essential
- Significant experience of operational management in the NHS and understanding of the environment
- Proven experience in service improvement and development
- A proven record of success in managing change while also developing and maintaining high standards of quality.
- Experience of data analysis and database and information management, such as Power BI
- Experience of using project management and Quality Improvement tools
Desirable
- Experience of writing and implementing processes, protocols, and business cases
- Experience of Outpatient services including specialist services
- Experience of engaging with service users to seek feedback and views
- Experience and understanding of safeguarding issues
Skills and Abilities
Essential
- Proven track record of working under pressure to strict deadlines
- Effective time-management skills in order to prioritise the workloads of self and others
- The ability to both work co-operatively with both clinical and non-clinical staff including other management teams of the Trust and to develop effective working relationships within the directorate.
- Quality-focused with an innovative approach and the ability to solve complex problems
- High level of competency with Microsoft Office Suite, incl. computer diary system
- Ability to interrogate databases, interpret complex data and understand data quality issues
- Ability to produce quality, accurate reporting with attention to detail
- Ability to work under own initiative, to a high standard and expects the same of others
- Understanding of Trust policy and procedures
- Articulate a commitment to work within the child sexual abuse specialty, demonstrating an appreciation of the impact on others and oneself
Desirable
- Strong negotiation and influencing skills with ability to motivate and engage individuals and teams
Communication
Essential
- Excellent communication skills, including the ability to liaise and negotiate effectively at directorate management team level.
- Excellent written and verbal communication skills, in order to set standards for outgoing documentation, be able to communicate effectively.
- Ability to build effective relationships with staff and service users
- Positive, reliable and flexible approach with practical problem-solving abilities.
Equality and Diversity
Essential
- Comprehensive understanding of structural inequalities and systems that act as barrier for CYP and their carers in accessing services.
- Commitment to the development of active strategies to ensure equity of outcome for families.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
