Job summary
This is an exciting opportunity for a Private Patient Billing administrator/ cashier located at 250 Euston Road and NHHN Cashiers office in Queens SquareThe position will ensure all Private Patient Activity is captured from across the trust wide sites and to cover the cashier's office on a rotational basis
Main duties of the job
The post holder will need to have excellent customer service skills, telephone manner and be used to dealing with patients accounts and face to face enquiresThe trust values are the heart of everything we do and are all committed to offering a top-quality service
KEY RESULT AREASo To capture and invoice private patient incomeo To secure funding for private patient activityo To liaise with the Private medical insurers and embassieso To be responsible for the identification and receipt of all cash/cheques/credit card payments received via the Cashiers Office for Queens Square.o To prepare and make payments for travel claims
The post holder will work under the supervision of the Private Patients Billing services Manager
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
- University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
- National Hospital for Neurology and Neurosurgery
- Royal National ENT and Eastman Dental Hospitals
- University College Hospital Grafton Way Building
- Royal London Hospital for Integrated Medicine
- University College Hospital Macmillan Cancer Centre
- The Hospital for Tropical Diseases
- University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
At UCLH, we have a real 'One Team' ethos, and our values - safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.
Job description
Job responsibilities
For more information regarding the main responsibilities of the role, please refer to the attached Job Description.
Job description
Job responsibilities
For more information regarding the main responsibilities of the role, please refer to the attached Job Description.
Person Specification
Personal Qualities
Essential
- The ability to work alone and as part of a team
- Ability to work in stressful situations and manage multiple tasks
Other Requirements
Essential
- Demonstrate track record of successful collaborative and partnership working across Finance and other functions
Knowledge and Qualifications
Essential
- 5 GCSE grade C or above or equivalent including English and Maths
- To be familiar with software packages such as Word and Excel and capable of using them at a basic standard
- To understand the wider finance structure.
- Must accept the need to be flexible in hours of working to accommodate the needs of the department.
- A willingness to contribute to team goals.
Desirable
- Minimum NVQ3 or equivalent
- Sound knowledge of Oracle (or other major ERP systems like SAP)
- Appreciation of an environment of Policies & Procedures and its continuous improvement
- To be conversant with all Insurance Companies Pricing Policies.
Experience
Essential
- Demonstrates experience within a finance function, with some experience within the health sector
- Have experience of work undertaken unsupervised
- Use of computerised accounting systems and spreadsheets
Desirable
- Experience of using an electronic patient record and a paying patients billing system
Skills and Abilities
Essential
- Possess good inter-personal skills
- Ability to communicate effectively with colleagues and customers both verbally and in writing
- Ability to use computers to produce information
Desirable
- Creative approach to obtain and provide information
- To be analytical and formulate solutions
- Technical accounting skills
Person Specification
Personal Qualities
Essential
- The ability to work alone and as part of a team
- Ability to work in stressful situations and manage multiple tasks
Other Requirements
Essential
- Demonstrate track record of successful collaborative and partnership working across Finance and other functions
Knowledge and Qualifications
Essential
- 5 GCSE grade C or above or equivalent including English and Maths
- To be familiar with software packages such as Word and Excel and capable of using them at a basic standard
- To understand the wider finance structure.
- Must accept the need to be flexible in hours of working to accommodate the needs of the department.
- A willingness to contribute to team goals.
Desirable
- Minimum NVQ3 or equivalent
- Sound knowledge of Oracle (or other major ERP systems like SAP)
- Appreciation of an environment of Policies & Procedures and its continuous improvement
- To be conversant with all Insurance Companies Pricing Policies.
Experience
Essential
- Demonstrates experience within a finance function, with some experience within the health sector
- Have experience of work undertaken unsupervised
- Use of computerised accounting systems and spreadsheets
Desirable
- Experience of using an electronic patient record and a paying patients billing system
Skills and Abilities
Essential
- Possess good inter-personal skills
- Ability to communicate effectively with colleagues and customers both verbally and in writing
- Ability to use computers to produce information
Desirable
- Creative approach to obtain and provide information
- To be analytical and formulate solutions
- Technical accounting skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
