Job summary
Due to the promotion of the existing postholder, we now have an exciting opportunity for an Assistant General Manager (AGM), to provide operational managerial support within the Critical Care Division. The post holder will be working closely with the General Manager and will provide strategic support covering finance management, business continuity, project management, recruitment and business planning.
The AGM is responsible for ensuring services are efficiently and effectively run within the Division and for ensuring that a positive experience for staff and patients is maintained and auditing this regularly. You will support the General Manager with the delivery of all performance and business elements along with key initiatives within the directorate.
The post holder will also line manage a group of admin staff.
The post holder will be required to leadership cover across our 4 ITU's located at: Wards T03 & T06 at UCH, Level 1 at WMS and Level 1 in our new state of the art Haem-onc unit on the Grafton Way Site. The postholder will be the nominated Lead Manager for our Grafton Way and will be based on this site.
Main duties of the job
We are looking for someone who meets the below criteria:
- Minimum 1 year at Band 6 level
- You must be a quick learner, proactive and able to problem solve
- be able to demonstrate relevant experience, in particular line management of staff
- must be strongly orientated towards service and staff improvement
- Must have excellent interpersonal skills - written and verbal
- Intermediate to advanced IT skills with the ability to manipulate and interpret data.
- ability to remain confident and calm under pressure
- ability to prioritise an extremely busy workload and work effectively with other members of the Clinical and Divisional management team.
Candidates must be able to multi-task numerous jobs each day and be flexible with their approach to work and adapt to competing and changing demands in our fast-paced environment.
You will deputise for the General Manager and provide operational management support for a range of divisional projects and initiatives. You will assist with the preparation of charity bids and business cases for the Division and the delivery of specific critical service development projects across the Division.
The position is a valued member of the Senior Leadership team within the Division.
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
- University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
- National Hospital for Neurology and Neurosurgery
- Royal National ENT and Eastman Dental Hospitals
- University College Hospital Grafton Way Building
- Royal London Hospital for Integrated Medicine
- University College Hospital Macmillan Cancer Centre
- The Hospital for Tropical Diseases
- University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
At UCLH, we have a real 'One Team' ethos, and our values - safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.
Job description
Job responsibilities
This is a fantastic development opportunity for staff looking to gain senior management experience. The role would be suitable for anyone employed in a band 6 role looking to develop their skill set or someone in a band 7 role wishing to manage a clinical service.
The critical care division consists of approx. 500 staff working across a wide MDT. The post holder will be working very closely with all internal staff groups which include medical, nursing, AHPs, Admin & Clerical and will also work regularly with other UCLH stakeholders which include Finance, HR, Recruitment, Strategy, Estates, ICT, Claims & Inquests and Complaints teams. This list is not exhaustive.
We are committed to creating a positive experience for staff at work with a particular focus on staff wellbeing and Equality, Diversity and Inclusion.
Whilst there is flexibility with working hours the post holder will be required to work on-site at all times.
Main duties will include (but is not exhaustive):
Service management - providing practical operational admin and management support to the Division, working very closely with the General Manager/Divisional Manager, Matrons, Senior Nurses, Consultants and Admin teams.
Recruitment all aspects of recruiting with a particular focus on the recruitment of junior doctors and International Medical Graduates.
People management Line management of A&C staff, promoting staff wellbeing initiatives and promoting Equality, Diversity & Inclusion.
Financial management reviewing budgets, preparing finance business cases, preparing requests for Vacancy Scrutiny panels and acting as an authorised signatory, maintaining financial spend against budget allowances.
Strategic management & Service redesign providing project management support as required.
Audit & Governance collating and reviewing patient and relative feedback, complaints management, reviewing claims and inquests with support from Senior Clinicians.
Risk Management - Completing and regular review of risk assessments and incident management. Lead manager for reviewing incidents with the wider MDT.
Job description
Job responsibilities
This is a fantastic development opportunity for staff looking to gain senior management experience. The role would be suitable for anyone employed in a band 6 role looking to develop their skill set or someone in a band 7 role wishing to manage a clinical service.
The critical care division consists of approx. 500 staff working across a wide MDT. The post holder will be working very closely with all internal staff groups which include medical, nursing, AHPs, Admin & Clerical and will also work regularly with other UCLH stakeholders which include Finance, HR, Recruitment, Strategy, Estates, ICT, Claims & Inquests and Complaints teams. This list is not exhaustive.
We are committed to creating a positive experience for staff at work with a particular focus on staff wellbeing and Equality, Diversity and Inclusion.
Whilst there is flexibility with working hours the post holder will be required to work on-site at all times.
Main duties will include (but is not exhaustive):
Service management - providing practical operational admin and management support to the Division, working very closely with the General Manager/Divisional Manager, Matrons, Senior Nurses, Consultants and Admin teams.
Recruitment all aspects of recruiting with a particular focus on the recruitment of junior doctors and International Medical Graduates.
People management Line management of A&C staff, promoting staff wellbeing initiatives and promoting Equality, Diversity & Inclusion.
Financial management reviewing budgets, preparing finance business cases, preparing requests for Vacancy Scrutiny panels and acting as an authorised signatory, maintaining financial spend against budget allowances.
Strategic management & Service redesign providing project management support as required.
Audit & Governance collating and reviewing patient and relative feedback, complaints management, reviewing claims and inquests with support from Senior Clinicians.
Risk Management - Completing and regular review of risk assessments and incident management. Lead manager for reviewing incidents with the wider MDT.
Person Specification
Knowledge & Qualifications
Essential
- Degree and/or an appropriate professional qualification or equivalent.
Experience
Essential
- Previous managerial experience in a large and complex organisation preferably within the NHS
- Proven experience in service improvement and development
- Proven experience in effective management of budget and effective leadership of staff
- A proven record of success in managing change while also developing and maintaining high standards of quality
Desirable
- Proven experience in business planning and in the development and effective leadership implementation of complex strategic & operational plans
Skills & Abilities
Essential
- Excellent communication skills, including the ability to liaise and negotiate effectively at directorate management team level.
- Proven track record of working under pressure to strict deadlines
- Ability to prioritise effectively
- The ability to both work co-operatively with both clinical and non-clinical staff including other management teams of the Trust and to develop effective working relationships within the directorate
- Strong negotiation and influencing skills with ability to motivate and engage individuals and teams
- Quality focussed with an innovative approach and the ability to solve complex problems
- A strong understanding of multi-disciplinary issues and commitment to multi-disciplinary working
- Excellent IT skills
- Evidence of political awareness and sensitivity to the high profile of the Trust
Desirable
- An understanding and experience of staff and organisational development
Personal Qualities
Essential
- A facilitative and inclusive approach to management.
Other requirements
Essential
- Demonstrate a commitment to self-development with ability to demonstrate knowledge of current thinking and policy affecting health and public sector.
- A commitment to promoting equality and diversity in the workplace and in service delivery and development
Person Specification
Knowledge & Qualifications
Essential
- Degree and/or an appropriate professional qualification or equivalent.
Experience
Essential
- Previous managerial experience in a large and complex organisation preferably within the NHS
- Proven experience in service improvement and development
- Proven experience in effective management of budget and effective leadership of staff
- A proven record of success in managing change while also developing and maintaining high standards of quality
Desirable
- Proven experience in business planning and in the development and effective leadership implementation of complex strategic & operational plans
Skills & Abilities
Essential
- Excellent communication skills, including the ability to liaise and negotiate effectively at directorate management team level.
- Proven track record of working under pressure to strict deadlines
- Ability to prioritise effectively
- The ability to both work co-operatively with both clinical and non-clinical staff including other management teams of the Trust and to develop effective working relationships within the directorate
- Strong negotiation and influencing skills with ability to motivate and engage individuals and teams
- Quality focussed with an innovative approach and the ability to solve complex problems
- A strong understanding of multi-disciplinary issues and commitment to multi-disciplinary working
- Excellent IT skills
- Evidence of political awareness and sensitivity to the high profile of the Trust
Desirable
- An understanding and experience of staff and organisational development
Personal Qualities
Essential
- A facilitative and inclusive approach to management.
Other requirements
Essential
- Demonstrate a commitment to self-development with ability to demonstrate knowledge of current thinking and policy affecting health and public sector.
- A commitment to promoting equality and diversity in the workplace and in service delivery and development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
