Job summary
This is an exciting opportunity for a new role as 'Private Patient Billing Team Leader. The Private Healthcare Division provides support and management oversight for private patient services within the Trust.
The role will support the Billing Services Manager with a responsibility to ensure that all chargeable private patient activity is billed accurately, on time and in line with the targets set by the Private Healthcare Team. The post-holder will complete their duties & responsibilities in line with local standard operating procedures and those of the trust. The team will be expected to ensure all aspects of this job description are carried out in line with the timelines advised by the Private Healthcare department. The Private Patient Billing Team Leader will work under the supervision of the Billing Services Manager.
Main duties of the job
- The post holder will need to have excellent customer service skills
- Knowledge of some medical terminology
- Knowledge of Compucare for all private patient financial services
- Experience dealing with Private Medical Insurance
- Previous supervisory experience
KEY TASKS
- Support the Billing Services Manager to ensure that work is appropriately allocated to the billing team daily.
- Ensure that patient accounts are billed and up to date.
- Ensure that the billing team are up to date on all HR requirements such as mandatory training, providing reports and updates to the Billing Services Manager as appropriate.
- Support the Billing Services Manager in all aspects of recruitment and selection process of the billing team
- Take responsibility for sickness and annual leave management for the billing team.
- Provide cover the Billing Services Manager role during periods of absence.
- The post holder will need to cover cashiers for the Queen Square Cashier's role as required.
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
- University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
- National Hospital for Neurology and Neurosurgery
- Royal National ENT and Eastman Dental Hospitals
- University College Hospital Grafton Way Building
- Royal London Hospital for Integrated Medicine
- University College Hospital Macmillan Cancer Centre
- The Hospital for Tropical Diseases
- University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
At UCLH, we have a real 'One Team' ethos, and our values - safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.
Job description
Job responsibilities
The role has a flexible working arrangement confirmed by rota each week.
The trust values are the heart of everything we do and are all committed to offering a top-quality service.
For more information regarding the main responsibilities of the role, please refer to the attached Job Description.
Job description
Job responsibilities
The role has a flexible working arrangement confirmed by rota each week.
The trust values are the heart of everything we do and are all committed to offering a top-quality service.
For more information regarding the main responsibilities of the role, please refer to the attached Job Description.
Person Specification
Knowledge and Qualifications
Essential
- Educated to Degree level or equivalent experience
- To be familiar with software packages such as Word and Excel and capable of using them at a basic standard.
- To understand the wider finance structure.
- Must accept the need to be flexible in hours of working to accommodate the needs of the department.
- A willingness to contribute to team goals.
Desirable
- To be conversant with all Insurance Companies Pricing Policies.
- Sound knowledge of Compucare
- Appreciation of an environment of Policies & Procedures and its continuous improvement
Experience
Essential
- Demonstrates experience within a finance function, with some experience within the health sector
- Have experience of work undertaken unsupervised
- Use of computerised accounting systems and spreadsheets
- Experience of supervising a team of staff, OR Experience of project management and change methodology
Desirable
- Experience of using an electronic patient record and a paying patients billing system
Skills and Abilities
Essential
- Possess good inter-personal skills
- Ability to communicate effectively with colleagues and customers both verbally and in writing
- Able to analyse and interrogate data and performance information, using experience and judgement to make recommendations on actions
- Ability to use computers to produce information
- Technical accounting and MS Excel skills
Desirable
- Creative approach to obtain and provide information
Personal Qualities
Essential
- Able to work independently, managing own workload and allocating work appropriately to others.
- Ability to work in stressful situations and manage multiple tasks
Other Requirements
Essential
- Demonstrate track record of successful collaborative and partnership working across Finance and other functions
Person Specification
Knowledge and Qualifications
Essential
- Educated to Degree level or equivalent experience
- To be familiar with software packages such as Word and Excel and capable of using them at a basic standard.
- To understand the wider finance structure.
- Must accept the need to be flexible in hours of working to accommodate the needs of the department.
- A willingness to contribute to team goals.
Desirable
- To be conversant with all Insurance Companies Pricing Policies.
- Sound knowledge of Compucare
- Appreciation of an environment of Policies & Procedures and its continuous improvement
Experience
Essential
- Demonstrates experience within a finance function, with some experience within the health sector
- Have experience of work undertaken unsupervised
- Use of computerised accounting systems and spreadsheets
- Experience of supervising a team of staff, OR Experience of project management and change methodology
Desirable
- Experience of using an electronic patient record and a paying patients billing system
Skills and Abilities
Essential
- Possess good inter-personal skills
- Ability to communicate effectively with colleagues and customers both verbally and in writing
- Able to analyse and interrogate data and performance information, using experience and judgement to make recommendations on actions
- Ability to use computers to produce information
- Technical accounting and MS Excel skills
Desirable
- Creative approach to obtain and provide information
Personal Qualities
Essential
- Able to work independently, managing own workload and allocating work appropriately to others.
- Ability to work in stressful situations and manage multiple tasks
Other Requirements
Essential
- Demonstrate track record of successful collaborative and partnership working across Finance and other functions
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
