Job summary
An opportunity has arisen within the Royal National Ear, Nose & Throat Hospital & Eastman Dental Hospital for AfC Band 5 Team Leader within the Dental Laboratory & Implant Team.
The Dental Laboratory Team currently consists of 3 x Band 3s but this is currently being reviewed and is subject to change.
The post holder will provide expert knowledge of administrative procedures and provide supervision and leadership in the delivery of a high quality, effective, and efficient service for both the multidisciplinary teams and patients, with a focus on delivering a positive patient experience, and excellent customer service.
The post holder will be required to liaise with a range of staff internally and externally across the Trust and with partner and external organisations.
In addition, as the most senior member of the specialty administration function, the post holder will take on delegated duties from divisional management team members.
This role offers an excellent opportunity for improvements in service delivery and service efficiencies, improving patient care at the forefront.
The role is a permanent role and is a great opportunity to step up into management.
Main duties of the job
For a full and detailed description of the role, all applicants are advised to read the attached Job Description.
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
- University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
- National Hospital for Neurology and Neurosurgery
- Royal National ENT and Eastman Dental Hospitals
- University College Hospital Grafton Way Building
- Royal London Hospital for Integrated Medicine
- University College Hospital Macmillan Cancer Centre
- The Hospital for Tropical Diseases
- University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
At UCLH, we have a real 'One Team' ethos, and our values - safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.
Job description
Job responsibilities
The Band 5 Team Leader plays a crucial role in Dental Laboratory and Implants department by supervising and coordinating the activities of the team members. The Team Leader serves as a point of contact between the management and the team, ensuring smooth operations and efficient workflow throughout the department.
The Team Leader is responsible for overseeing the daily operations of the department, from scheduling and assigning tasks to monitoring the progress of projects. This helps to ensure that all activities are carried out in a timely and efficient manner, minimizing delays and maximizing productivity.
The Team Leader is responsible for ensuring quality work, providing guidance and support to the team members, and fostering a positive work environment. Their presence and active involvement contribute to the efficient functioning and success of the department.
The Team Leader ensures:-
- Laboratory work and Implant components are captured and recorded accurately in the appropriate IT systems and in a timely manner.
- Administer and maintain IT systems that record essential clinical and personal information about patients, Microsoft Office (Word, Excel, and PowerPoint) MS Teams, Internet and Shared Email box.
- Maintain Dental Laboratory and Implant filing systems both manually and electronically as required
- Arrange the collection and delivery of Dental Laboratory work from the external Laboratories to clinical floors in a timely manner.
- To manage the implant referral and approval process
- To manage the validation and invoice process ensuring that the Dental Laboratory work received from the external Dental Laboratories is quality assured and payment is made in a timely manner.
- To manage and collate the weekly/monthly audit and KPI Data to report back to the Service Manager and External Dental Laboratories and Stake holders.
Job description
Job responsibilities
The Band 5 Team Leader plays a crucial role in Dental Laboratory and Implants department by supervising and coordinating the activities of the team members. The Team Leader serves as a point of contact between the management and the team, ensuring smooth operations and efficient workflow throughout the department.
The Team Leader is responsible for overseeing the daily operations of the department, from scheduling and assigning tasks to monitoring the progress of projects. This helps to ensure that all activities are carried out in a timely and efficient manner, minimizing delays and maximizing productivity.
The Team Leader is responsible for ensuring quality work, providing guidance and support to the team members, and fostering a positive work environment. Their presence and active involvement contribute to the efficient functioning and success of the department.
The Team Leader ensures:-
- Laboratory work and Implant components are captured and recorded accurately in the appropriate IT systems and in a timely manner.
- Administer and maintain IT systems that record essential clinical and personal information about patients, Microsoft Office (Word, Excel, and PowerPoint) MS Teams, Internet and Shared Email box.
- Maintain Dental Laboratory and Implant filing systems both manually and electronically as required
- Arrange the collection and delivery of Dental Laboratory work from the external Laboratories to clinical floors in a timely manner.
- To manage the implant referral and approval process
- To manage the validation and invoice process ensuring that the Dental Laboratory work received from the external Dental Laboratories is quality assured and payment is made in a timely manner.
- To manage and collate the weekly/monthly audit and KPI Data to report back to the Service Manager and External Dental Laboratories and Stake holders.
Person Specification
Knowledge and Qualifications
Essential
- Expert knowledge of the full range of administrative procedures, acquired through degree or equivalent training and previous experience of working in an administrative environment
- Knowledge and experience of information systems used for the storage and retrieval of sensitive personal information
- Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act
Experience
Essential
- Experience of working in a non-routine environment, with demonstrable evidence of problem solving and resolving issues as they arise.
- Experience of working in a customer facing environment, resolving queries and using initiative to ensure first-class service delivery
- Experience of supervising a team of staff, OR Experience of project management and change methodology
Desirable
- Previous NHS experience, or experience of working in a healthcare setting
Person Specification
Knowledge and Qualifications
Essential
- Expert knowledge of the full range of administrative procedures, acquired through degree or equivalent training and previous experience of working in an administrative environment
- Knowledge and experience of information systems used for the storage and retrieval of sensitive personal information
- Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act
Experience
Essential
- Experience of working in a non-routine environment, with demonstrable evidence of problem solving and resolving issues as they arise.
- Experience of working in a customer facing environment, resolving queries and using initiative to ensure first-class service delivery
- Experience of supervising a team of staff, OR Experience of project management and change methodology
Desirable
- Previous NHS experience, or experience of working in a healthcare setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University College London Hospitals NHS Foundation Trust
Address
Royal National ENT and Eastman Dental Hospitals
47-49 Huntley St
London
WC1E 6DG
Employer's website
https://www.uclh.nhs.uk (Opens in a new tab)
