Health Care Support Worker

Job description

Job responsibilities

We are one of eight specialist centers in London which delivers world class stroke Hyper Acute services, overseeing the treatment of approximately 2500 people a year.

We operate the first and only Emergency Stroke Unit made up of 6 cubicles, similar to an A&E/Resus setting. Patients accepted to the unit are from all over North Central London.

The Stroke Service is also made up of 26 beds on David Ferrier Ward: 18 patients on the Hyper Acute Stroke Unit side and 8 beds on the Acute Stroke Unit side. HASU/ASU wards consist of 4 bays and 3 side rooms. The bays contain high dependency beds with cardiac monitoring available for Hyper Acute Stroke patients.

Lastly, we operate a 7-day TIA clinic service, seeing patients within 24-hours of a TIA for specialist assessment and treatment.

Please see the attached Job Description for further information.

The post will go through the HCA assessment process.

We are committed to ensuring that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation or is disadvantaged by requirements that cannot be justified.

UCLH recognises the benefits of flexible working for staff and has a dedicated policy which allows staff to apply for flexible working right from the beginning of employment. For more information, please go to: https://www.uclh.nhs.uk/work-with-us/why-choose-uclh/flexible-working.

We offer our permanent staff an interest free season ticket loan for travel, all our staff have access tofree independent and confidential support, large retail discounts, a staff discount platform,cycle to work scheme and on-site accommodation to name a few.

Additionally, UCLH Arts and Heritages staff wellbeing programme, Creative Comfort, offers a variety of ways to engage with the arts as a member of UCLH staff. You can try out the weekly choir, weekly art club and join the Culture Club for exclusive access to free and discounted tickets for opera, exhibitions, theatre and more.

We recognise, reward and thank colleagues by nominating them for our annual Celebrating Excellence Awards, which are funded by UCLH Charity.

We are also members ofwww.mytrustbenefits.co.uk/which offers discounts on high street retail stores, offers on travel deals, and also to take advantage of cash back schemes.

This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.

Please note that all correspondence regarding your application will be via email. The emails will be sent to you viaTRAC.jobs and not via NHS Jobs, we encourage you to check your inbox regularly.

Please note that if you are at present in a training position on the 2016 new junior doctors contract and are applying for a Trust doctor role your salary will not be pay protected.

You will be placed on the appropriate point of the Trust Doctor pay scale based on your previous experience.

Please note that if you have not heard from us within 3 weeks of the closing date of the advert to assume that you have not been shortlisted on this occasion.

The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Person specification

Knowledge & Qualifications

Essential criteria

• Will in to complete vocational and / or in house training

Experience

Essential criteria

• Experience in carrying out assigned duties after training
• Working in a team
• Working in a Health Care or related setting
• Good standard of written and spoken English

Communication

Essential criteria

• Able to communicate accurately and effectively with patients and colleagues, verbally and in writing
• Able to follow instructions and complete assigned tasks.
• Able to deal with the public in person and on the phone
• Able to support and reassure patients/carers in distress
• Understands importance of maintaining confidentiality

Personal and People Development

Essential criteria

• Demonstrates understanding of own role within the team
• Willing to produce a personal development plan with manager
• Willing to develop self & undertake in-house study and care certificate

Health, Safety and Security

Essential criteria

• Ability to summon help in an emergency.
• Able to report risk issues to a manager.
• Understands importance of Infection control

Service Improvement

Essential criteria

• Ability to carry out administrative and clerical duties appropriate to the work area.

Desirable criteria

• Able to pass on ideas to manager on improvement of services

Quality

Essential criteria

• Able to maintain resources efficiently and effectively.
• Able to reports problems as they arise and solve them where possible.

Equality and Diversity

Essential criteria

• Knowledge and understanding of the importance of equal opportunities.
• Demonstrates understanding of importance of maintaining privacy and dignity.

Desirable criteria

• Experience of giving care in a multi-cultural environment

Health and wellbeing needs

Essential criteria

• Understands importance of Health Promotion.
• Able to alert trained staff of change in patients condition.
• Able to provide essential care for patients as directed.
• Able to carry out assigned tasks after training
• Able to record routine observations after training

Other Requirements

Essential criteria

• Prepared to use a computer/ learn how to use a computer to record information.
• Able to input and retrieve data/information safely and correctly (EPR).
• Flexible approach to shift patterns

Person Specification

Knowledge & Qualifications

Essential

• Will in to complete vocational and / or in house training

Experience

Essential

• Experience in carrying out assigned duties after training
• Working in a team
• Working in a Health Care or related setting
• Good standard of written and spoken English

Communication

Essential

• Able to deal with the public in person and on the phone
• Able to deal with the public in person and on the phone
• Understands importance of maintaining confidentiality

Personal and People Development

Essential

• Demonstrates understanding of own role within the team

Health, Safety and Security

Essential

• Understands importance of Infection control

Service Improvement

Essential

• Ability to carry out administrative and clerical duties appropriate to the work area.

Quality & Equality and Diversity

Essential

• Able to maintain resources efficiently and effectively.
• Knowledge and understanding of the importance of equal opportunities.
• Demonstrates understanding of importance of maintaining privacy and dignity.

Desirable

• Experience of giving care in a multi-cultural environment

Enablement to address health and wellbeing needs

Essential

• Understands importance of Health Promotion.

Provision of care to meet health and wellbeing needs

Essential

• Able to provide essential care for patients as directed.

Information Processing

Essential

• Prepared to use a computer/ learn how to use a computer to record information.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

University College London Hospitals NHS Foundation Trust

Address

National Hospital For Neurology and Neurosurgery

Queen Square

London

WC1N 3BG

Employer's website

https://www.uclh.nhs.uk (Opens in a new tab)