Job summary
We are looking for an experienced Clinical Advisor (Paramedic or Nurse) to join our Clinical Hub within 999 Operations. In this vital role, you will deliver high-quality Hear & Treat telephone assessments, using your clinical expertise and professional judgement to ensure patients receive the right care, at the right time, in the right place. You will assess patients of all ages with a wide range of physical and mental health presentations, provide safe clinical advice, and direct patients to appropriate care pathways while minimising unnecessary hospital admissions. The role requires excellent communication skills, sound clinical decision-making, compassion, and the ability to work confidently in a fast-paced emergency call-centre environment, while also supporting and mentoring colleagues in line with Trust values of Caring, Respect and Teamwork. You will deliver safe, high-quality Hear & Treat telephone assessments for patients of all ages, using professional clinical judgement and approved clinical assessment software (Manchester Triage System - MTS). You will have to liaise effectively with multidisciplinary teams, including emergency call handlers, operational staff, GPs, hospitals, NHS 111 and other partner agencies, to ensure safe patient outcomes.
Main duties of the job
Assess, triage, treat, diagnose, discharge and refer patients appropriately, identifying red flags and managing clinical risk in both acute and chronic conditions. Provide clear, accurate clinical advice, self-care guidance and targeted worsening advice, ensuring patients understand when and how to seek further help. Support patients to access the most appropriate care pathway, balancing clinical need with available service resources and minimising unnecessary hospital admissions. Maintain accurate, timely and comprehensive clinical records in line with information governance and confidentiality requirements. Act independently within scope of practice, escalating concerns, safeguarding issues or service delivery risks to Clinical Support Managers when required. Demonstrate advanced communication, listening and probing skills, including managing complex, emotive or challenging calls and using language support services where needed. Provide mentorship, coaching and support to new and existing Clinical Advisors, contributing to learning, development and maintenance of high clinical standards. Participate in clinical supervision, audit, quality improvement activity and incident investigation to support clinical governance and service development. Work in accordance with Trust policies, professional codes (NMC/HCPC), safeguarding requirements, health and safety legislation, equality and diversity principles, and LAS values of Caring, Respect and Teamwork.
About us
Our strategy 2023-2028 outlines how we plan to achieve this, and is centred upon three missions focused on:
- Our care- delivering outstanding emergency and urgent care whenever and wherever needed.
- Our organisation- being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for.
- Our London- using our unique pan-London position to contribute to improving the health of the capital.
To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.
Job description
Job responsibilities
Job Description
The Clinical Advisor (Paramedic/Nurse) works within the Clinical Hub, 999 Operations, delivering safe, highquality Hear & Treat telephone assessments to patients of all ages with a wide range of physical and mental health conditions. The post holder uses professional clinical judgement alongside the Manchester Triage System (MTS) to assess risk, identify redflag symptoms and ensure patients are directed to the most appropriate care pathway. The role requires excellent communication skills, compassion, resilience and the ability to work autonomously in a fastpaced emergency callcentre environment, while upholding the Trusts values of Caring, Respect and Teamwork and supporting the development of colleagues.
Main Responsibilities
- Provide highquality, safe and clinically effective telephone assessments, triaging and managing patients using professional judgement and the Manchester Triage System (MTS).
- Assess, triage, treat, diagnose, discharge and refer patients appropriately, identifying red flags and managing clinical risk in acute and chronic presentations.
- Deliver clear clinical advice, selfcare guidance and targeted worsening advice, ensuring patients understand when and how to seek further care.
- Support patients to access the most appropriate care pathway, helping to minimise unnecessary hospital admissions where clinically appropriate.
- Maintain accurate, timely and comprehensive clinical records in line with information governance and confidentiality requirements.
- Liaise effectively with multidisciplinary teams and partner agencies, including emergency call handlers, operational staff, GPs, hospitals, NHS 111 and community services, to ensure safe patient outcomes.
- Act independently within scope of practice, escalating concerns, safeguarding issues or factors affecting service delivery to Clinical Support Managers when required.
- Use advanced communication, listening and probing skills to manage complex, emotive or challenging calls, including the use of language support services where needed.
- Mentor, coach and support new and existing Clinical Advisors, contributing to learning, development and the maintenance of high clinical standards.
- Participate in clinical supervision, audit, quality improvement activity and incident investigation to support clinical governance and service development.
- Work in accordance with Trust policies, professional codes (NMC/HCPC), safeguarding requirements, health and safety legislation, equality and diversity principles, and Trust values.
Job description
Job responsibilities
Job Description
The Clinical Advisor (Paramedic/Nurse) works within the Clinical Hub, 999 Operations, delivering safe, highquality Hear & Treat telephone assessments to patients of all ages with a wide range of physical and mental health conditions. The post holder uses professional clinical judgement alongside the Manchester Triage System (MTS) to assess risk, identify redflag symptoms and ensure patients are directed to the most appropriate care pathway. The role requires excellent communication skills, compassion, resilience and the ability to work autonomously in a fastpaced emergency callcentre environment, while upholding the Trusts values of Caring, Respect and Teamwork and supporting the development of colleagues.
Main Responsibilities
- Provide highquality, safe and clinically effective telephone assessments, triaging and managing patients using professional judgement and the Manchester Triage System (MTS).
- Assess, triage, treat, diagnose, discharge and refer patients appropriately, identifying red flags and managing clinical risk in acute and chronic presentations.
- Deliver clear clinical advice, selfcare guidance and targeted worsening advice, ensuring patients understand when and how to seek further care.
- Support patients to access the most appropriate care pathway, helping to minimise unnecessary hospital admissions where clinically appropriate.
- Maintain accurate, timely and comprehensive clinical records in line with information governance and confidentiality requirements.
- Liaise effectively with multidisciplinary teams and partner agencies, including emergency call handlers, operational staff, GPs, hospitals, NHS 111 and community services, to ensure safe patient outcomes.
- Act independently within scope of practice, escalating concerns, safeguarding issues or factors affecting service delivery to Clinical Support Managers when required.
- Use advanced communication, listening and probing skills to manage complex, emotive or challenging calls, including the use of language support services where needed.
- Mentor, coach and support new and existing Clinical Advisors, contributing to learning, development and the maintenance of high clinical standards.
- Participate in clinical supervision, audit, quality improvement activity and incident investigation to support clinical governance and service development.
- Work in accordance with Trust policies, professional codes (NMC/HCPC), safeguarding requirements, health and safety legislation, equality and diversity principles, and Trust values.
Person Specification
Qualifications, Accreditations, Education
Essential
- Professional clinical qualification and active registration with relevant regulator, eg. NMC/HCPC registration
- Evidence of Continuing Professional Development and revalidation
Experience
Essential
- Post registration clinical experience in primary, urgent, emergency care or ambulance settings
- Experience of liaising with multi-disciplinary teams, agencies and a variety of stakeholders
Knowledge and Skills
Essential
- Ability to confidently use a computer and move quickly between different applications
- Excellent communication skills including the ability to listen and question appropriately and deliver continuous and challenging information
Personal Abilities
Essential
- Ability to work effectively as part of a team in addition to working confidently as an autonomous practitioner
- Excellent understanding and commitment to equality, diversity and inclusivity
- Good quality application in terms of legibility, spelling and grammar
Person Specification
Qualifications, Accreditations, Education
Essential
- Professional clinical qualification and active registration with relevant regulator, eg. NMC/HCPC registration
- Evidence of Continuing Professional Development and revalidation
Experience
Essential
- Post registration clinical experience in primary, urgent, emergency care or ambulance settings
- Experience of liaising with multi-disciplinary teams, agencies and a variety of stakeholders
Knowledge and Skills
Essential
- Ability to confidently use a computer and move quickly between different applications
- Excellent communication skills including the ability to listen and question appropriately and deliver continuous and challenging information
Personal Abilities
Essential
- Ability to work effectively as part of a team in addition to working confidently as an autonomous practitioner
- Excellent understanding and commitment to equality, diversity and inclusivity
- Good quality application in terms of legibility, spelling and grammar
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
