Employee Services Administrator
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Job summary
Are you organised, proactive, and passionate about delivering high-quality HR support? Join our fast-paced and Employee Services Hub within the London Ambulance Service NHS Trust and help us deliver a professional, efficient and people-focused HR service.
About the Role
As an Employee Services Administrator, you will be part of a centralised hub, providing high-quality administrative support across the full range of HR transactional activities. You'll be supporting staff and managers across all regions, ensuring that our processes are timely, accurate, and aligned with policy and service standards. Your work will help ensure that our People & Culture Directorate continues to deliver a consistent, responsive and dependable service to the organisation.
Main duties of the job
- Managing and responding to HR transactional requests, ensuring all work meets agreed Service Level Agreements (SLAs).
- Preparing HR documents and letters in line with policies, procedures and legal requirements.
- Acting as a point of contact for internal HR enquiries via phone and email, ensuring excellent customer service.
- Updating case management systems, maintaining accurate records, and tracking outstanding actions.
- Supporting the HR team with document searches (e.g. SAR, GDPR, Datix).
- Drafting and maintaining process flows, templates and best-practice documentation to support consistent HR service delivery.
- Participating in meetings and taking minutes when required.
About us
London Ambulance Service NHS Trust (LAS) is at the heart of the capital's healthcare system, providing 24/7 emergency and urgent care to over nine million people across one of the busiest and most diverse cities in the world. Each year, our 8,500 staff and volunteers respond to over two million 999 calls, handle more than 2.3 million NHS 111 calls, and provide critical care services in collaboration with London's major hospitals.
As one of the world's largest and busiest ambulance services, LAS plays a vital role in ensuring that Londoners receive high-quality, timely, and life-saving care. We are also a leader in integrated urgent care, working closely with NHS partners, social care providers, and emergency services to deliver innovative, patient-focused solutions.
Details
Date posted
29 January 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£30,546 to £32,207 a year per annum (Pro Rata)
Contract
Fixed term
Duration
12 months
Working pattern
Part-time
Reference number
308-CORP-3181
Job locations
Waterloo HQ
220 Waterloo Road
London
SE1 8SD
Employer details
Employer name
London Ambulance Service NHS Trust
Address
Waterloo HQ
220 Waterloo Road
London
SE1 8SD
Employer's website
https://www.londonambulance.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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