Job summary
London Ambulance Service NHS Trust was the first service nationally to build a dedicated The Violence Reduction Unit (VRU). The VRU sits within the Health, Safety & Security Department under the Finance Directorate.
We are seeking to expand the VRU team to support the Trusts response to violence aggression and abuse against our staff and drive workstreams to prevent and rescue violence aggression and abuse. We are seeking individuals who have current demonstrable experience Healthcare or emergency services rolls with the passion and drive to support staff who have been victims of violence, aggression or abuse.
Main duties of the job
To review all violence & aggression incident reports in area of responsibility. Establishing facts and determining if there are criminal offences.
To maintain and updateviolence reduction logs and data trackers.
Be first point of contact for the VRU, providing support/signposting to welfare networks & encourage police reporting where appropriate.
Assist the Violence Reduction Manager in police liaison and investigations, in order to act on behalf of the victim with the progression of individual cases.
To provide guidance and information to staff in regards to attending court and witness Care.
Assist the Violence Reduction Manager in obtaining and coordinating the gathering of complex and sensitive data for internal external stakeholder meetings.
To work with managers, staff and staff side to identify and implement initiatives for preventing reducing incidents of violence aggression and abuse in line with the Trust strategy for violence.
Assist with the development and delivery oftraining and awareness to all levels of staff within the Trust where appropriate.
About us
Our strategy 2023-2028 outlines how we plan to achieve this, and is centred upon three missions focused on:
- Our care- delivering outstanding emergency and urgent care whenever and wherever needed.
- Our organisation- being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for.
- Our London- using our unique pan-London position to contribute to improving the health of the capital.
To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.
Job description
Job responsibilities
- To support the Health, Safety and Security team reviewing policies, procedures, guidance and initiatives to raise awareness and foster a culture that encourages reporting, action and learning from violent and aggressive incidents.
- Contribute to any annual assessment process related to violence reduction and the ongoing work plan to comply with NHS Englands Violence Prevention & Reduction Standard.
- To support the work to increase levels of prosecutions against the perpetrators of crimes against LAS staff, by encouraging victims of violence to report incidents on Radar and to the police.
- Assist the Violence Reduction Manager in obtaining and coordinating the gathering of complex and extremely sensitive data for external stakeholder meetings.
- Work as a specialist advisor within the Health, Safety & Security Team, help coordinate and provide support across all aspects of the violence reduction function.
- To be the first point of contact with the Violence Reduction Unit following a Radar report relating to violence and aggression by responding to the victim, and/or management.
- Receive complex and possibly distressing information.
- Analyse complex information, using negotiating and influencing skills to advise on the application, interpretation and monitoring of health and safety legislation and criminal law relating to violence and aggression affecting the LAS.
- Undertake analysis of data using own judgement to identify and assess different and complicated strands of information to ensure that the integrity of incident data that is captured on the Trusts Datix system is of a high quality to ensure robust reporting by theHealth, Safety and Security department on a regular basis.
- To work with managers, staff and staff side to identify and implement initiatives for reducing levels of violence related incidents, and basing these on evidence and staff engagement.
- To support the Health, Safety & Security Teams Violence Reduction Unit to ensure that violence and abuse incidents are publicised appropriately in accordance with guidelines so that a deterrenteffect is created and maintained.
- Support the Health, Safety and Security team across all aspects of the function.
- To review and update incident Radar reports, ensuring that violent incidents have been reported and investigated in accordance with the Incident Reporting Procedure, and if requested, provide support and advice to the investigating manager.
- To analyse incident data and risk assess to identify lessons and actions for dissemination so that appropriate preventative measures can be developed.
- To support the coordination and reporting of all physical assault incidents to NHS England and/or AACE.
- To provide advice and guidance about attending court and Witness Care.
- To coordinate and provide witness statements, victim personal statements or other evidence as required in support of a criminal prosecution.
- To review and update Health, Safety and Security trackers used to monitor outcomes related to incidents of violence, abuse and security.
- Provide a regular update report on a monthly basis, or as required, on the levels of violent incident and criminal investigation outcomes.
- Identify trends and assist in the development of training to support the Violence Reduction Programme.
- Support the provision of Security activities across the Trust in relation to violence reduction.
- Support the analysis, monitoring and reporting of health, safety and security incidents and assist with the production of departmental or Trust-wide reports.
- Support the provision of security advice, training and information to managers and staff in relation to violence reduction.
- Assist with the development and delivery of health and safety related violence reduction management training to all levels of staff within the Trust, on Induction and refresher sessions.
- Assist with the development of any additional training materials such as quick reference guides, newsletters and bulletins.
- Support the coordination and running of meetings and working groups related to the Trusts Violence Reduction & Staff Safety Programme.
- Participate in working groups to advise on policy, and propose changes to Trust policy as required.
- Coordinate and support in the review and development of Trust health, safety and security policies and procedures.
- Monitor compliance against policies and associated documents and develop and implement actions to address potential areas of non-compliance.
- To support the Health, Safety and Security team in developing procedure and policy that will encourage a culture where violence, security and stress related incidents are openly reported, and acted upon by LAS managers, and then to monitor compliance and effectiveness.
- To represent the interests of the LAS in ensuring crimes against the organisation are reported and investigated by the police.
Job description
Job responsibilities
- To support the Health, Safety and Security team reviewing policies, procedures, guidance and initiatives to raise awareness and foster a culture that encourages reporting, action and learning from violent and aggressive incidents.
- Contribute to any annual assessment process related to violence reduction and the ongoing work plan to comply with NHS Englands Violence Prevention & Reduction Standard.
- To support the work to increase levels of prosecutions against the perpetrators of crimes against LAS staff, by encouraging victims of violence to report incidents on Radar and to the police.
- Assist the Violence Reduction Manager in obtaining and coordinating the gathering of complex and extremely sensitive data for external stakeholder meetings.
- Work as a specialist advisor within the Health, Safety & Security Team, help coordinate and provide support across all aspects of the violence reduction function.
- To be the first point of contact with the Violence Reduction Unit following a Radar report relating to violence and aggression by responding to the victim, and/or management.
- Receive complex and possibly distressing information.
- Analyse complex information, using negotiating and influencing skills to advise on the application, interpretation and monitoring of health and safety legislation and criminal law relating to violence and aggression affecting the LAS.
- Undertake analysis of data using own judgement to identify and assess different and complicated strands of information to ensure that the integrity of incident data that is captured on the Trusts Datix system is of a high quality to ensure robust reporting by theHealth, Safety and Security department on a regular basis.
- To work with managers, staff and staff side to identify and implement initiatives for reducing levels of violence related incidents, and basing these on evidence and staff engagement.
- To support the Health, Safety & Security Teams Violence Reduction Unit to ensure that violence and abuse incidents are publicised appropriately in accordance with guidelines so that a deterrenteffect is created and maintained.
- Support the Health, Safety and Security team across all aspects of the function.
- To review and update incident Radar reports, ensuring that violent incidents have been reported and investigated in accordance with the Incident Reporting Procedure, and if requested, provide support and advice to the investigating manager.
- To analyse incident data and risk assess to identify lessons and actions for dissemination so that appropriate preventative measures can be developed.
- To support the coordination and reporting of all physical assault incidents to NHS England and/or AACE.
- To provide advice and guidance about attending court and Witness Care.
- To coordinate and provide witness statements, victim personal statements or other evidence as required in support of a criminal prosecution.
- To review and update Health, Safety and Security trackers used to monitor outcomes related to incidents of violence, abuse and security.
- Provide a regular update report on a monthly basis, or as required, on the levels of violent incident and criminal investigation outcomes.
- Identify trends and assist in the development of training to support the Violence Reduction Programme.
- Support the provision of Security activities across the Trust in relation to violence reduction.
- Support the analysis, monitoring and reporting of health, safety and security incidents and assist with the production of departmental or Trust-wide reports.
- Support the provision of security advice, training and information to managers and staff in relation to violence reduction.
- Assist with the development and delivery of health and safety related violence reduction management training to all levels of staff within the Trust, on Induction and refresher sessions.
- Assist with the development of any additional training materials such as quick reference guides, newsletters and bulletins.
- Support the coordination and running of meetings and working groups related to the Trusts Violence Reduction & Staff Safety Programme.
- Participate in working groups to advise on policy, and propose changes to Trust policy as required.
- Coordinate and support in the review and development of Trust health, safety and security policies and procedures.
- Monitor compliance against policies and associated documents and develop and implement actions to address potential areas of non-compliance.
- To support the Health, Safety and Security team in developing procedure and policy that will encourage a culture where violence, security and stress related incidents are openly reported, and acted upon by LAS managers, and then to monitor compliance and effectiveness.
- To represent the interests of the LAS in ensuring crimes against the organisation are reported and investigated by the police.
Person Specification
Qualifications, Accreditations, Education
Essential
- Educated to degree level or equivalent relevant experience
- Evidence of undertaking continuing professional and personal development
Desirable
- Health and Safety Certificate or higher
Experience
Essential
- Current demonstrable experience of Healthcare or Emergency Services role.
- Sound experience of providing health and safety and/or security and/or clinical advice within the NHS or healthcare setting or within a multi-site / multi-disciplinary organisation
- Experience in completing risk assessments
- Experience of dealing with work related violence and/or aggression/abuse as a victim or supporting a victim
- Experience of working within a team
Desirable
- Experience in applying changes in Health & Safety and/or security related legislation
Knowledge and Skills
Essential
- Knowledge of Criminal Legislation relevant to experience working in a Blue Light environment.
- Communicate effectively both internally and externally using a wide variety of techniques (both written and verbal) in order to clearly articulate complex information
- Able to prioritise effectively dealing with competing demands
- Time management skills that are evidenced by delivery and production of consistently high-quality work to deadlines.
- Ability to negotiate and influence persuasively to command confidence and respect from stakeholders
- Strong problem solving and reasoning skills
- Excellent verbal and written communication skills with the ability to draft correspondence and standard reports
- Ability to work with information, analyse data and provide basic reports using a variety of methods
- Able to work without supervision, under own initiative and to identify, plan, prioritise and complete own workload
- Ability to interpret data in order to identify trends and lessons to be learned
- Be computer literate and able to use appropriate windows packages
- Ability to maintain confidentiality and deal with situations in a sensitive manner
Desirable
- Knowledge of the NHS Violence Reduction agenda
- Ability to design and recommend change to improve systems and processes
Person Specification
Qualifications, Accreditations, Education
Essential
- Educated to degree level or equivalent relevant experience
- Evidence of undertaking continuing professional and personal development
Desirable
- Health and Safety Certificate or higher
Experience
Essential
- Current demonstrable experience of Healthcare or Emergency Services role.
- Sound experience of providing health and safety and/or security and/or clinical advice within the NHS or healthcare setting or within a multi-site / multi-disciplinary organisation
- Experience in completing risk assessments
- Experience of dealing with work related violence and/or aggression/abuse as a victim or supporting a victim
- Experience of working within a team
Desirable
- Experience in applying changes in Health & Safety and/or security related legislation
Knowledge and Skills
Essential
- Knowledge of Criminal Legislation relevant to experience working in a Blue Light environment.
- Communicate effectively both internally and externally using a wide variety of techniques (both written and verbal) in order to clearly articulate complex information
- Able to prioritise effectively dealing with competing demands
- Time management skills that are evidenced by delivery and production of consistently high-quality work to deadlines.
- Ability to negotiate and influence persuasively to command confidence and respect from stakeholders
- Strong problem solving and reasoning skills
- Excellent verbal and written communication skills with the ability to draft correspondence and standard reports
- Ability to work with information, analyse data and provide basic reports using a variety of methods
- Able to work without supervision, under own initiative and to identify, plan, prioritise and complete own workload
- Ability to interpret data in order to identify trends and lessons to be learned
- Be computer literate and able to use appropriate windows packages
- Ability to maintain confidentiality and deal with situations in a sensitive manner
Desirable
- Knowledge of the NHS Violence Reduction agenda
- Ability to design and recommend change to improve systems and processes
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
