Job summary
The London Ambulance Service (LAS) vision, as stated in the 2023-2028 LAS NHS Trust Strategy, is: "To deliver outstanding emergency and urgent care whenever and wherever needed for everyone in London, 24/7, 365 days a year." This means providing a high quality and differentiated clinical service which exceeds patients' expectations, acting as a single point of access and initial clinical assessment across London (integrating entry via 999 and 111) and working with partners to ensure a consistent and holistic approach to urgent and emergency care.
The post-holder is essential to the delivery of the Trust's strategy, working collaboratively across LAS Directorates and local provider, commissioner and regulatory landscape to implement projects that shape the future development Integrated Urgent Care services within the Trust.
To support the ongoing integration of 111/ 999 within LAS infrastructure and to build an integrated wider system, the Senior Service & Partnership Development Manager is required to support the Leadership Team in the delivery of key Integrated Urgent Care (IUC) programmes and projects, ensuring delivery in a consistent and qualitative way across the Directorate. The post-holder will work as part of the Service and Partnership Development Team within the Integrated Urgent Care Directorate.
Main duties of the job
- Provide expert opinion on IUC across Trust Directorates to support the delivery of the organisations strategic vision.
- Manage the interface between the Trust and a range of partner organisations, including healthcare providers, commissioners and regulatory bodies.
- Provide expert opinion and work across LAS Directorates, Provider, Commissioner and NHSE/I teams to support the delivery of the organisations strategic vision, on time and in alignment with quality standards and helping drive forward the strategic intentions across a broad portfolio of changes.
- Line Manage (including matrix management) of a team of managers within the Service & Partnership Development Team
- Manage the budget for specific programmes of work, ensuring any variance is managed / escalated as appropriate and contributing to budget setting and review activities across the IUC Directorate
- Manage and deliver cohesive plans for the scoping, costing, budget, return on investment and delivery of programmes to a high standard within programme timelines and budgets until the programme or project is stabilised.
- To ensure Programme and Project Audit deliverables are completed to the correct and expected standard with a consistency across the Trust; measured through programme or project audit reports.
- Manage and gain agreement from Senior Stakeholders and SRO upon Programme and or Project Audit reports which are reported to the Executive Leadership team each month.
About us
Our strategy 2023-2028 outlines how we plan to achieve this, and is centred upon three missions focused on:
- Our care- delivering outstanding emergency and urgent care whenever and wherever needed.
- Our organisation- being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for.
- Our London- using our unique pan-London position to contribute to improving the health of the capital.
To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.
Job description
Job responsibilities
Strategy / Operational Delivery
- Support the Deputy Director Service & Partnership Development and Director of Integrated Urgent Care in long term strategic planning for the Integrated Urgent Care Directorate that aligns with the Trust strategy.
- Maintain relationships with a range of internal and external stakeholders, including provider / commissioner and regulatory organisations, ensuring political awareness of the London Region healthcare systems.
- Demonstrate strategic perspective by using knowledge to put new ideas into action, planning and organisation skills.
- Collaboratively work with the Executive team, Directors and Senior Managers to solve programme risks and issues.
- Present to the directorate Director results of audits or the output of investigations into failing programmes or projects in order to gain specific approval for recommendations. It should be noted recommendations could be sensitive and careful management of senior managers and / or executive team members will be required.
- Through complex and deep quality programme and project audits ensure the defined governance processes are reported and recommendations made for improvement by Programme and Project Managers to ensure consistency across the Trust.
- Manage and create reports outlining programme or project failure with recommendations to fix which can be used at both a programme and executive level.
- Provide expert guidance to programme and project managers where programmes and projects are failing and stepping in to manage such programmes and projects where required and as directed by the Executive team or Director of Integrated Patient Care.
- Manage and adjust highly complex Transformation programme or plans based upon influences within or external to the Trust or programme, interpret issues, analyse potential solutions and providing a range of strategies, recommendations or adjustments and change required to key stakeholders including, Executive team or Trust board members.
- Manage programme and / or projects boards as directed by the Deputy Director Service & Partnership Development , to provide feedback and recommendations to help ensure Project / Programme governance adherence and best practice is pursued and put in place in the case of poorly performing or failing programmes and projects.
- Manage highly complex turnaround programmes with significant IT systems redesign or adaption, this may include complex systems replacement with significant business systems re-engineering and ground up design.
- Design tactical plans to mitigate particular issues or risks with as seen within the department including gathering and analysing data in collaboration with key stakeholders and executive team.
- Providing reports that meet the target audience, which may include Trust Directors, board members, Commissioners and NHSE. Such reports may require new Trust policies to be written or existing Trust polices to be re-written and the role holder would lead such revision.
- Manage programme and project budgets ensuring such budgets are maintained and adhere to LAS Trust financial guidelines. Note designated budgets could be very complex, having input and funding from wider NHS sources.
- Input to skills required in order for assessment of Programme and Project Manager existing staff and new hires with recommendation for skills enhancements.
- Design tactical plans to mitigate particular issues or risks with as seen within the IUEC Directorate, including gathering and analysing data in collaboration with key stakeholders and executive team.
- Highly developed skills and knowledge with MS Word, Excel, Power Point and Outlook.
- Highly developed skills and knowledge of project management methodologies.
- Have an ability to and an expectation of working from the Trust HQ, other offices and remotely. Note, due to the nature of the work some activity and work will on occasion be required in areas of building construction and refurbishment.
Please refer to the Job description attached for the full list of roles and responsibilities.
Job description
Job responsibilities
Strategy / Operational Delivery
- Support the Deputy Director Service & Partnership Development and Director of Integrated Urgent Care in long term strategic planning for the Integrated Urgent Care Directorate that aligns with the Trust strategy.
- Maintain relationships with a range of internal and external stakeholders, including provider / commissioner and regulatory organisations, ensuring political awareness of the London Region healthcare systems.
- Demonstrate strategic perspective by using knowledge to put new ideas into action, planning and organisation skills.
- Collaboratively work with the Executive team, Directors and Senior Managers to solve programme risks and issues.
- Present to the directorate Director results of audits or the output of investigations into failing programmes or projects in order to gain specific approval for recommendations. It should be noted recommendations could be sensitive and careful management of senior managers and / or executive team members will be required.
- Through complex and deep quality programme and project audits ensure the defined governance processes are reported and recommendations made for improvement by Programme and Project Managers to ensure consistency across the Trust.
- Manage and create reports outlining programme or project failure with recommendations to fix which can be used at both a programme and executive level.
- Provide expert guidance to programme and project managers where programmes and projects are failing and stepping in to manage such programmes and projects where required and as directed by the Executive team or Director of Integrated Patient Care.
- Manage and adjust highly complex Transformation programme or plans based upon influences within or external to the Trust or programme, interpret issues, analyse potential solutions and providing a range of strategies, recommendations or adjustments and change required to key stakeholders including, Executive team or Trust board members.
- Manage programme and / or projects boards as directed by the Deputy Director Service & Partnership Development , to provide feedback and recommendations to help ensure Project / Programme governance adherence and best practice is pursued and put in place in the case of poorly performing or failing programmes and projects.
- Manage highly complex turnaround programmes with significant IT systems redesign or adaption, this may include complex systems replacement with significant business systems re-engineering and ground up design.
- Design tactical plans to mitigate particular issues or risks with as seen within the department including gathering and analysing data in collaboration with key stakeholders and executive team.
- Providing reports that meet the target audience, which may include Trust Directors, board members, Commissioners and NHSE. Such reports may require new Trust policies to be written or existing Trust polices to be re-written and the role holder would lead such revision.
- Manage programme and project budgets ensuring such budgets are maintained and adhere to LAS Trust financial guidelines. Note designated budgets could be very complex, having input and funding from wider NHS sources.
- Input to skills required in order for assessment of Programme and Project Manager existing staff and new hires with recommendation for skills enhancements.
- Design tactical plans to mitigate particular issues or risks with as seen within the IUEC Directorate, including gathering and analysing data in collaboration with key stakeholders and executive team.
- Highly developed skills and knowledge with MS Word, Excel, Power Point and Outlook.
- Highly developed skills and knowledge of project management methodologies.
- Have an ability to and an expectation of working from the Trust HQ, other offices and remotely. Note, due to the nature of the work some activity and work will on occasion be required in areas of building construction and refurbishment.
Please refer to the Job description attached for the full list of roles and responsibilities.
Person Specification
Qualifications, Accreditations, Education
Essential
- Educated to degree and master's level in relevant subject or equivalent experience
- Extensive knowledge of specialist areas acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to master's level equivalent
Experience
Essential
- Senior management experience
- Evidence of continuous professional development
- Extensive knowledge and experience of leading transformational programmes across Integrated Urgent Care Systems within London
- Significant in depth multi-industry and multi-discipline (e.g. expertise across HR, Business Operations, IT, Finance, Estates) transformational experience with strong influencing, planning, negotiation and communication skills
- Substantial extensive experience of Programme Management of complex programmes over many years
- Significate experience line managing teams, including in a matrix structure where staff and teams may not report directly to you
- Experience reporting & presenting to Board / Exec level
- Experience of turning around significant programmes and projects from poor performance, late delivery or escalating budgets to programme or project success
- Proven experience of monitoring programme and project plans using various tools and techniques e.g. MS Project and MS Excel
- Experience and ability to communicate and present controversial, extremely complicated and highly sensitive information to potentially hostile audiences, address challenges and remain calm and persuasive
- Able to provide an advisory service to key stakeholders on programmeand project management information
- Proven experience of developing critical paths, detailed programme plans and identifying dependencies and its impacts of non-delivery
- Strong financial and resource management experience particularly in cost savings / efficiencies
- Ability to work effectively with a range of internal and external stakeholders and use insights to deliver strategic change
Knowledge and Skills
Essential
- Knowledge of the London Emergency & Urgent Care landscape and healthcare systems
- Must have an understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement at a Trust / Regional and National level
- Experience of policy development and implementation, ensuring compliance with relevant governance
- Excellent Communications skills both Oral and written
- Highly developed skill and knowledge with MS Word, Excel, Powerpoint and Outlook
- Ability to contribute to or write defined policy or governance based upon recommendations from failed audits or project failures
- Excellent organisational skills with the ability to prioritise own workload and conflicting demands to meet tight deadlines.
- Strong influencing, negotiating and communication skills and the ability to listen and respond to the needs of a wide range of stakeholdersincluding Trust Executive Team or Board members and external partners.
- Experience of delivering against competing priorities and deadlines while also directing the work of teams / individuals
Person Specification
Qualifications, Accreditations, Education
Essential
- Educated to degree and master's level in relevant subject or equivalent experience
- Extensive knowledge of specialist areas acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to master's level equivalent
Experience
Essential
- Senior management experience
- Evidence of continuous professional development
- Extensive knowledge and experience of leading transformational programmes across Integrated Urgent Care Systems within London
- Significant in depth multi-industry and multi-discipline (e.g. expertise across HR, Business Operations, IT, Finance, Estates) transformational experience with strong influencing, planning, negotiation and communication skills
- Substantial extensive experience of Programme Management of complex programmes over many years
- Significate experience line managing teams, including in a matrix structure where staff and teams may not report directly to you
- Experience reporting & presenting to Board / Exec level
- Experience of turning around significant programmes and projects from poor performance, late delivery or escalating budgets to programme or project success
- Proven experience of monitoring programme and project plans using various tools and techniques e.g. MS Project and MS Excel
- Experience and ability to communicate and present controversial, extremely complicated and highly sensitive information to potentially hostile audiences, address challenges and remain calm and persuasive
- Able to provide an advisory service to key stakeholders on programmeand project management information
- Proven experience of developing critical paths, detailed programme plans and identifying dependencies and its impacts of non-delivery
- Strong financial and resource management experience particularly in cost savings / efficiencies
- Ability to work effectively with a range of internal and external stakeholders and use insights to deliver strategic change
Knowledge and Skills
Essential
- Knowledge of the London Emergency & Urgent Care landscape and healthcare systems
- Must have an understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement at a Trust / Regional and National level
- Experience of policy development and implementation, ensuring compliance with relevant governance
- Excellent Communications skills both Oral and written
- Highly developed skill and knowledge with MS Word, Excel, Powerpoint and Outlook
- Ability to contribute to or write defined policy or governance based upon recommendations from failed audits or project failures
- Excellent organisational skills with the ability to prioritise own workload and conflicting demands to meet tight deadlines.
- Strong influencing, negotiating and communication skills and the ability to listen and respond to the needs of a wide range of stakeholdersincluding Trust Executive Team or Board members and external partners.
- Experience of delivering against competing priorities and deadlines while also directing the work of teams / individuals
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
