Administrator

Job summary

We are pleased to offer an exciting opportunity to join the NHS Resilience Emergency Capabilities Unit (ECU) as a Support Services Administrator.

This pivotal role supports the delivery of both operational and educational services across the UK. As Administrator, you will provide essential administrative and logistical support to a dynamic team of 20 professionals, enabling them to deliver high-quality training and operational readiness.

We are seeking a proactive and enthusiastic administrator who can confidently manage a wide range of responsibilities.

You will be a key member of the Support Services and Logistics team and a central point of contact for both internal colleagues and external partners. Your approachable and solution-focused manner will be vital in helping the team maintain high standards and deliver on its national remit.

In return, you will be supported and developed to carry out the full range of duties, with opportunities to grow your skills in a fast-paced and meaningful environment.

Main duties of the job

• Act as a first point of contact for all course bookings, including resolving enquiries regarding course and bookings made from Ambulance Services to the NHSR ECU - as well as those made by the NHSR ECU to Capita.
• To make travel, room and meeting room bookings on behalf of the ECU team, using specialist software such as ClarityGo where required.
• Inputting of all training course bookings and course completions onto the Student Database (Canvas) and where required onto other software systems. Including monitor and report on course attendance and non-attendance following communication with the tutors and education managers.
• Supporting the NHS Resilience Emergency Capabilities Unit in minute taking, and administrative tasks within scope of role, including booking accommodation, general administration, and telephony services.
• Responsible for sending out routine information, such as course confirmation using Canvas and ensuring completion of pre-course administration
• To work collaboratively with the Support Services to ensure cover during periods of absence.

About us

The principal aim of the NHS Resilience Emergency Capabilities Unit (ECU) is to support the delivery of patient care and improved clinical outcomes in a range of challenging environments across England. The unit supports NHS Trusts and partner agencies to provide an effective response to the major and complex incidents defined within the UK's National Risk Register.

The NHS ECU is the national centre of excellence for emergency preparedness, resilience, and response across England's ambulance services. Hosted by the London Ambulance Service and commissioned by NHS England, we are dedicated to ensuring that the NHS is ready to respond to the most complex, high-risk, and challenging incidents--whenever and wherever they occur.

Formerly known as the National Ambulance Resilience Unit (NARU), the NHS ECU builds on over a decade of operational expertise, clinical leadership, and innovation.

Our work is structured around three core capabilities:

• Preparedness: Ensuring our teams are ready to respond through rigorous training, clinical excellence, and strategic planning.
• Interoperability: Embedding multi-agency collaboration into every aspect of our work, from joint training to national coordination.
• Improvement: Anticipating future risks and continuously evolving our capabilities to meet them.

Employer details

Employer name

London Ambulance Service NHS Trust

Address

NHS Emergency Capabilities Unit, Fire Service College

London Road

Moreton-in-Marsh

GL56 0RH

Employer's website

https://www.londonambulance.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

London Ambulance Service NHS Trust

Address

NHS Emergency Capabilities Unit, Fire Service College

London Road

Moreton-in-Marsh

GL56 0RH

Employer's website

https://www.londonambulance.nhs.uk/ (Opens in a new tab)

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