Go back

London Ambulance Service NHS Trust

Operational Delivery Manager

The closing date is 22 September 2025

Apply for this job

Job summary

The Operational Delivery Manager (OPM) is the member of the senior leadership team.
The role of the ODM is to be responsible for the delivery of the complete Make Readyservices in order to support Trust ambulance operational performance and the delivery of high quality patient care.
With responsibility for the whole of the make ready operations; the post holders will helpshape strategic direction; execute improvements and developments and be accountable for the performance, financial and quality standards for the service.
As a senior manager, and reporting directly to the General Manager of Make Ready, the post holders will be seen as the subject matter expert for MR operational delivery for bothinternal and external stakeholders at all levels.
The ODM post-holders will deputise for the General Manager as required.
The post-holders will have the strategic vision of the make ready services and to demonstrate to all a clear vision of the future for make ready. They will lead thedevelopment of the department against a background of changing demands, MakeReady in sourced objectives and Trust needs, whilst improving standards and performance of overall services together with ensuring the department delivers value formoney.
The ODM is accountable for leading and managing a team of Sector managers and theresponsible for the associated make ready operational management and front lineteams and their performance and productivity standards.

Main duties of the job

The ODM will lead innovative development of tailored policies and services (such asambulance make ready and movements, ambulance kit guide, refueling, vehicle cleaning, hubs medical equipment availability, medical equipment collection from A&Ehospitals, stock management ) collaborating across teams to optimise service deliveryaligned with departmental goals.
Proactively engaging with stakeholders, including clinical and operational teams, the ODM ensures policies and services are responsive to dynamic change while aligning with trust objectives.
The ODM's pivotal role involves driving policy implementation, translating strategicdirectives into actionable plans, and ensuring adherence to guidelines, fosteringcompliance and continuous improvement.
Responsible for the development of Business cases in conjunction with Trustleadership teams incorporating analysis of highly complex operational data/statistics.
Numerate with strong analytical and problem solving skills. Proven ability to interpret highly complex data and high levels of concentration.

About us

Our strategy 2023-2028 outlines how we plan to achieve this, and is centred upon three missions focused on:

Our care- delivering outstanding emergency and urgent care whenever and wherever needed.
Our organisation- being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for.
Our London- using our unique pan-London position to contribute to improving the health of the capital.

To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.

Date posted

16 September 2025

Pay scheme

Agenda for change

Band

Band 8a

Salary

£61,631 to £68,623 a year Per annum inclu' HCAS

Contract

Secondment

Working pattern

Full-time

Reference number

308-CORP-3105

Job locations

Canning Town Make Ready Hub

Project Park

Canning Town

E16 4TQ

Job description

Job responsibilities

Please review the job description/Person Specification for the full list of roles and responsibilities.

Job description

Job responsibilities

Please review the job description/Person Specification for the full list of roles and responsibilities.

Person Specification

Qualifications, Accreditations, Education

Essential

Master's Degree, equivalent professional qualifications and/or substantial demonstrable experience in a similar role or setting
Full driving licence, valid in the UK and with no more than 3 penalty points

Experience

Essential

Demonstrable current senior leadership and management experience at the same or similar level
Setting and implementing long term plans to achieve objectives and targets
Delivering and improving operational performance
Managing change initiatives
Establishing effective partnerships with trade unions/staff representative groups at a local level
Leading high performance teams
Managing effective relationships with more senior and linemanagers, colleagues and staff

Knowledge and Skills

Essential

Demonstrating continuous personal development
Planning and prioritising conflicting demands and often unpredictable work patterns
Financial, resources and CIP management demonstrable skills
Delivering services that demonstrate value for money and making economies where possible
Receiving, interpreting and analysing data to increase understanding and inform decision making
Presenting complex and sensitive information to the senior managers
Able to be trained or currently validated to drive all types of Ambulances

Person Specification

Qualifications, Accreditations, Education

Essential

Master's Degree, equivalent professional qualifications and/or substantial demonstrable experience in a similar role or setting
Full driving licence, valid in the UK and with no more than 3 penalty points

Experience

Essential

Demonstrable current senior leadership and management experience at the same or similar level
Setting and implementing long term plans to achieve objectives and targets
Delivering and improving operational performance
Managing change initiatives
Establishing effective partnerships with trade unions/staff representative groups at a local level
Leading high performance teams
Managing effective relationships with more senior and linemanagers, colleagues and staff

Knowledge and Skills

Essential

Demonstrating continuous personal development
Planning and prioritising conflicting demands and often unpredictable work patterns
Financial, resources and CIP management demonstrable skills
Delivering services that demonstrate value for money and making economies where possible
Receiving, interpreting and analysing data to increase understanding and inform decision making
Presenting complex and sensitive information to the senior managers
Able to be trained or currently validated to drive all types of Ambulances

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

Employer details

Employer name

London Ambulance Service NHS Trust

Address

Canning Town Make Ready Hub

Project Park

Canning Town

E16 4TQ

Employer's website

https://www.londonambulance.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

London Ambulance Service NHS Trust

Address

Canning Town Make Ready Hub

Project Park

Canning Town

E16 4TQ

Employer's website

https://www.londonambulance.nhs.uk/ (Opens in a new tab)