Job summary
The post holder will provide leadership and management to the office of the Director of Ambulance Operations (DAO), exercising a high level of discretion and authority in decision-making and actions to reduce the pressure on the time and workload of the Director and Deputy Director of Ambulance Operations. This is a key role in managing the strategic and day to day business of the Operations Directorate and will include oversight of the office functions and administration.
Main duties of the job
- To manage the business of the DAO and provide appropriate support to ensure agreed objectives are articulated and delivered through an efficient, high quality, confidential and timely service.
- Act as a point of contact for the DAO, liaising internally and externally with all levels of management, staff and organisations to national level and take decisions which impact upon the service in the absence of or on behalf of the DAO.
- Chair strategic and operational meetings in the absence of the DAO, and provide administrative support to nominated committees.
- Provide expertise to the DAO and their team on a range of areas, lead on the development and review of policies and procedures for the directorate and ensure compliance standards.
- Develop briefings for the DAO to inform them on aspects which directly involve them, ensuring the briefings contain all relevant information required for meetings and events, and contain any necessary background information which will assist in debate and decision making.
- Manage actions which arise from meetings that are assigned to the DAO and brief senior managers on required actions to be completed, secure updates and be responsible for ensuring actions are completed in their required timeframes and to accurate and appropriate standards
- Anticipate and identify the DAO's needs and concerns and ensure that appropriate action is taken without the DAO's instruction.
About us
London Ambulance Service serves one of the world's most dynamic and diverse cities and is the busiest ambulance service in the UK. We handle over 1.9 million emergency calls from across the capital every year as well as delivering a 24 hour NHS 111 Integrated Urgent Care Service across London that we estimate will respond to around 1.4million urgent care calls by the end of the year.
We employ over 9,000 people who work or volunteer, across London to respond to the health needs of over 8 million people who live, work and travel in the capital.
We work closely with our NHS partners and are commissioned by five Integrated Care Systems and NHS England for our specialist services.
As the only pan-London NHS provider we have a unique opportunity to play a leading role in integrating access to emergency and urgent care right across London.
Job description
Job responsibilities
Please see full Job Description which is attached to this advert for further information regarding the roles andresponsibilities for this role
Job description
Job responsibilities
Please see full Job Description which is attached to this advert for further information regarding the roles andresponsibilities for this role
Person Specification
Qualifications
Essential
- 1st degree or equivalent
- Clear and robust evidence of continuous personal and career development
Experience
Essential
- Senior Management level experience including working in collective decisionmaking groups such as organisational wide programmes of work or healthcare partnerships that may impact service delivery
- Track record of success and delivery in a similar Senior Management / Leadership role and able to provide specific examples of the changes implemented including the benefits realised
- Experience conducting highly complex investigations and writing reports that may include sensitive or contentious information
Knowledge
Essential
- Demonstrable ability to work with highly complex information including analysing service and organisational data that may change rapidly
- Demonstrable ability to employ the full range of leadership and managerial skills to support both individuals and teams, including ability to motivate staff in a challenging environment
- Confidence to confirm and challenge information and explanations supplied by others, who may be experts in their field
Person Specification
Qualifications
Essential
- 1st degree or equivalent
- Clear and robust evidence of continuous personal and career development
Experience
Essential
- Senior Management level experience including working in collective decisionmaking groups such as organisational wide programmes of work or healthcare partnerships that may impact service delivery
- Track record of success and delivery in a similar Senior Management / Leadership role and able to provide specific examples of the changes implemented including the benefits realised
- Experience conducting highly complex investigations and writing reports that may include sensitive or contentious information
Knowledge
Essential
- Demonstrable ability to work with highly complex information including analysing service and organisational data that may change rapidly
- Demonstrable ability to employ the full range of leadership and managerial skills to support both individuals and teams, including ability to motivate staff in a challenging environment
- Confidence to confirm and challenge information and explanations supplied by others, who may be experts in their field
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
